Subject: Re: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE
From: Denmark A <[email-masked]>
To: Leah Buan <[email-masked]>
Cc: Melisha Pinto <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Buthainah Hamoud <[email-masked]>, Francois Marque <[email-masked]>, Eric De Guzman <[email-masked]>, "Renan Jr. Saladar" <[email-masked]>, Neil Bissoon <[email-masked]>, Sreekumar <[email-masked]>, Sijo Devassy <[email-masked]>
Date: Sun, 12 Jul 2020 08:03:41 +0400
List-Id: <ccteam.mumzworld.com>

Dear Leah,

Noted on this, please share your complete address and contact person
details.

Regards,
Den mark

On Sun, Jul 12, 2020 at 7:39 AM Leah Buan <[email-masked]> wrote:

> Hi Denmark,
>
>
>
>
>
> Good morning, customer bought the item last 12the of May and they used it
> for one & half month already in good condition, please note that we have
> exchange policy of 7days from the date of purchase. This time we will
> exchange it for the customer but going forward all exchange will happen
> within the exchange policy.
>
>
>
> Customer should inform us like 7 days  after their purchase the item if it
> is not working or not properly working so we can raise the issue to the
> supplier.
>
>
>
> Please kindly collect the item from the customer and return back to the
> warehouse and we will exchange it with the new one. Kindly advise once
> return to the warehouse I will inform our warehouse team to provide one and
> handover to your team.
>
>
>
>
>
> Thanks.
>
> Regards,
>
> Leah Buan
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* 11 July 2020 10:15
> *To:* Leah Buan <[email-masked]>
> *Cc:* Melisha Pinto <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Buthainah Hamoud <
> [email-masked]>; Francois Marque <
> [email-masked]>; Eric De Guzman <
> [email-masked]>; Renan Jr. Saladar <
> [email-masked]>; Neil Bissoon <[email-masked]>
> *Subject:* Re: Order #600853868 // Sku :KOJ-145398 // Name :Early
> Learning Centre - Bubble Fish Orange // DEFECTIVE
>
>
>
> Dear Leah,
>
>
>
> POMUMZ_DXB194694
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 9, 2020 at 4:18 PM Leah Buan <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Please can you send us the PO number for this order for our reference.
>
>
>
>
>
> Thanks.
>
> Regards,
>
> Leah Buan
>
>
>
> *From:* Melisha Pinto
> *Sent:* 09 July 2020 16:17
> *To:* Leah Buan <[email-masked]>; Denmark A <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>;
> Buthainah Hamoud <[email-masked]>; Francois Marque <
> [email-masked]>; Eric De Guzman <
> [email-masked]>; Renan Jr. Saladar <
> [email-masked]>; Neil Bissoon <[email-masked]>
> *Subject:* RE: Order #600853868 // Sku :KOJ-145398 // Name :Early
> Learning Centre - Bubble Fish Orange // DEFECTIVE
>
>
>
> Hi Leah,
>
>
>
> Please replace if it is within the exchange policy terms.
>
>
>
>
>
> Regards,
>
> *MELISHA PINTO*
>
> DEPUTY BUYER – ELC Division
>
> Tel : +9714 335 5232 ext. 1093
>
> www.elctoys.com <https://www.toyschool.com/apex/f?p=105:1:::NO>
>
>
>
> [image:
> /var/folders/w6/1np7gc651r506plvgjrv_kym0000gq/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/[email-masked]]
> <https://www.facebook.com/elctoys/> [image:
> <https://www.youtube.com/channel/UCd8yKAGmoBSEas76p1Dfijg?view_as=subscriber>
> <https://www.instagram.com/elctoys/>
>
>
>
> *Our Mission at Kamal Osman Jamjoom Group LLC:*
>
> *Build a successful leading retail business that improves the quality
> of life*
>
> *through the creation of meaningful jobs in our communities that challenge*
>
> *people to grow in an ethical and fair environment, whilst having fun.*
>
>
>
> *From:* Leah Buan
> *Sent:* Thursday, July 9, 2020 4:14 PM
> *To:* Denmark A <[email-masked]>; Melisha Pinto <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>;
> Buthainah Hamoud <[email-masked]>; Francois Marque <
> [email-masked]>; Eric De Guzman <
> [email-masked]>; Renan Jr. Saladar <
> [email-masked]>; Neil Bissoon <[email-masked]>
> *Subject:* RE: Order #600853868 // Sku :KOJ-145398 // Name :Early
> Learning Centre - Bubble Fish Orange // DEFECTIVE
>
>
>
> Hi Melisha,
>
>
>
> Please kindly advise on the below faulty from MUMZWORLD if we can replace
> with the new one.
>
>
>
> Customer already replace a new battery as per team but still few bubbles
> come out.
>
>
>
>
>
> Thanks.
>
> Regards,
>
> Leah Buan
>
>
>
> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
> *Sent:* 09 July 2020 16:11
> *To:* Leah Buan <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>;
> Buthainah Hamoud <[email-masked]>; Francois Marque <
> [email-masked]>; Eric De Guzman <
> [email-masked]>; Renan Jr. Saladar <
> [email-masked]>; Neil Bissoon <[email-masked]>;
> Melisha Pinto <[email-masked]>
> *Subject:* Re: Order #600853868 // Sku :KOJ-145398 // Name :Early
> Learning Centre - Bubble Fish Orange // DEFECTIVE
>
>
>
> Dear Leah,
>
>
>
> Customer replace battery already, could you please permit us to send the
> item back to your side so that you can evaluate and assess.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 9, 2020 at 4:05 PM Leah Buan <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Thank you for the below feedback, please kindly advise the customer to
> change a new battery, because if the batteries are old the bubbles are few
> but if the battery are full and new they will give you more bubbles.
>
>
>
> Please check and advise.
>
>
>
> Best Regards,
> Thanks.
> *Leah Buan-Cruz*
>
> Asst. Merchandiser Planner  – ELC Division
>
> Tel : +9714 335 5232 ext. 2079
>
> www.elctoys.com <https://www.toyschool.com/apex/f?p=105:1:::NO>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* 09 July 2020 15:55
> *To:* Buthainah Hamoud <[email-masked]>; Francois Marque <
> [email-masked]>; Eric De Guzman <
> [email-masked]>; Renan Jr. Saladar <
> [email-masked]>; Leah Buan <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600853868 // Sku :KOJ-145398 // Name :Early Learning
> Centre - Bubble Fish Orange // DEFECTIVE
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Comments :The machine doesnt blow bubbles. The fan seems to work but
> produces barely any bubbles. We watch music monkeys and they have the same
> one which produces lots of bubbles so there must be something wrong with
> the one we were sent. Please send replacement. Thanks
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
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> GROUP LLC, which may be privileged or confidential. The information is
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>
> This electronic message contains information from KAMAL OSMAN JAMJOOM
> GROUP LLC, which may be privileged or confidential. The information is
> intended for use only by the individual(s) or entity named above. If you
> are not the intended recipient, be aware that any disclosure, copying,
> distribution or use of the contents of this information is strictly
> prohibited. If you have received this electronic message in error, please
> notify me by telephone or email (to the number or email address above)
> immediately. Activity and use of the KAMAL OSMAN JAMJOOM GROUP LLC. e-mail
> system is monitored to secure its effective operation and for other lawful
> business purposes. Communications using this system will also be monitored
> and may be recorded to secure effective operation and for other lawful
> business purposes.
>
>
> This electronic message contains information from KAMAL OSMAN JAMJOOM
> GROUP LLC, which may be privileged or confidential. The information is
> intended for use only by the individual(s) or entity named above. If you
> are not the intended recipient, be aware that any disclosure, copying,
> distribution or use of the contents of this information is strictly
> prohibited. If you have received this electronic message in error, please
> notify me by telephone or email (to the number or email address above)
> immediately. Activity and use of the KAMAL OSMAN JAMJOOM GROUP LLC. e-mail
> system is monitored to secure its effective operation and for other lawful
> business purposes. Communications using this system will also be monitored
> and may be recorded to secure effective operation and for other lawful
> business purposes.
>