Subject: Re: 600898786_2 Wrong update
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Vipin Raj <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sat, 11 Jul 2020 18:53:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called and explained what happened.

It seems that we had this issue as the sticker with the barcode was
incorrectly placed.

Outside the sticker shows 600898786_2 but the items inside were intended
for order #600901458_2 and all are complete.

600898786_2 LBG-GEN157
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=782825>
Gentlemen's
Hardware - Pizza Cutter & Serving Board - Brown
600898786_2 AG-205427-8C1-EU-25-26
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211325> Crocs
- Kid's Fun Lab Mickey Clog - Flame_EU 25-26

600898786_2 AG-206272-669-EU-27-28
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211352> Crocs
- Kid's Disney Princess Clog - Pink Lemonade_EU 27-28

600898786_2 AG-206272-669-EU-28-29
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211353> Crocs
- Kid's Disney Princess Clog - Pink Lemonade_EU 28-29

The above items have not been delivered at all. The customer is still
interested in the pizza cutter but not the 3 crocs. She already bought it
from somewhere else.

Please check, the customer wants a refund for the 3 shoes.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jul 11, 2020 at 5:19 PM Road Rider <[email-masked]>
wrote:

> Dear Mostafa,
>
> *Kindly find POD, and some snaps from customer side.*
>
>
> *Rgds;*
> *Muhammad Ayoub*
> 📞 +971-43246555 |📱 +971-547048713
> 📱 +971-547016254 | www.roadriderdelivery.com
>
>
> On Sat, 11 Jul 2020 at 17:15, Road Rider <[email-masked]>
> wrote:
>
>> Dear Mostafa,
>>
>> Already discussed with the customer this shipment is received by the
>> customer, but there is some item missing inside the box.
>>
>> As per customer the box was properly sealed and well packed then how the
>> items are missing inside the box.
>>
>> Customer will send the mail also to Mumzworld.
>>
>> *Rgds;*
>> *Muhammad Ayoub*
>> 📞 +971-43246555 |📱 +971-547048713
>> 📱 +971-547016254 | www.roadriderdelivery.com
>>
>>
>> On Sat, 11 Jul 2020 at 14:25, Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Muhammad Ayoub <[email-masked]> @[email-masked]
>>> <[email-masked]> @Road Rider <[email-masked]>
>>> Please check here and update ASAP.
>>>
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Sat, Jul 11, 2020 at 12:25 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> The customer called again until now her order has not been delivered.
>>>> Now, the customer doesn't want it anymore and wants her money back.
>>>>
>>>> Please assist. The finance team will process the refund unless
>>>> confirmed.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jul 5, 2020 at 11:27 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @[email-masked] <[email-masked]>  If we didn't
>>>>> receive any feedback from your side by the EOD today will proceed this
>>>>> order as lost on your side
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 5, 2020 at 11:26 AM Naib Khan <[email-masked]> wrote:
>>>>>
>>>>>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>>>>>> <[email-masked]> please assist the customer following up
>>>>>> and no response from  Road Rider.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards.
>>>>>> Naib
>>>>>>
>>>>>>
>>>>>> On Sat, 4 Jul 2020 at 18:05, Angeli Fontillas <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Muhammad,
>>>>>>>
>>>>>>> May we have an update on this please?
>>>>>>>
>>>>>>> Please advise asap, customer is constantly following up and upset on
>>>>>>> the delay.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> On Sat, 4 Jul 2020 at 11:14, Naib Khan <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Please update.
>>>>>>>>
>>>>>>>> Regards.
>>>>>>>> Naib
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, 4 Jul 2020 at 11:03, Angeli Fontillas <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hello Team,
>>>>>>>>>
>>>>>>>>> May we have an update please?
>>>>>>>>>
>>>>>>>>> Customer called in again to follow up.
>>>>>>>>>
>>>>>>>>> Please advise if the shipment was lost , do we need to place a new
>>>>>>>>> order?
>>>>>>>>>
>>>>>>>>> We need to resolve this today.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> On Fri, 3 Jul 2020 at 12:22, Yaseen Shaqra <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>>>
>>>>>>>>>> On Wed, Jul 1, 2020 at 3:02 PM Road Rider <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Team,
>>>>>>>>>>>
>>>>>>>>>>> We are checking on this shipment and will update you soon.
>>>>>>>>>>> *Rgds;*
>>>>>>>>>>> *Rukhsana Zafar*
>>>>>>>>>>> 📞 +971-43246555 |📱 +971-543080393
>>>>>>>>>>>
>>>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, 1 Jul 2020 at 13:11, Eugene Mugisa <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Penalty for wrong update @'Mostafa saad'
>>>>>>>>>>>> <[email-masked]> on Road Rider
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best,
>>>>>>>>>>>>
>>>>>>>>>>>> Eugene.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>>>>>>> *Sent:* Wednesday, July 1, 2020 2:08 PM
>>>>>>>>>>>> *To:* Road Rider <[email-masked]>; Muhammad Ayoub
>>>>>>>>>>>> <[email-masked]>; [email-masked]; customer
>>>>>>>>>>>> care <[email-masked]>; lastmile <[email-masked]>;
>>>>>>>>>>>> Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>> *Subject:* 600898786_2 Wrong update
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Hi R.R,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>    - On our record, the shipment shows delivered but the
>>>>>>>>>>>>    customer did not receive the delivery
>>>>>>>>>>>>
>>>>>>>>>>>>         Please assist to deliver TODAY - items are urgently
>>>>>>>>>>>> needed
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards.
>>>>>>>>>>>>
>>>>>>>>>>>> Naib
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>>>> Google Groups "lastmile" group.
>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com
>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>> .
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *Regards,*
>>>>>>>>>
>>>>>>>>> *Angeli Fontillas*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Regards,*
>>>>>>>
>>>>>>> *Angeli Fontillas*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>