Subject: Re: 600898786_2 Wrong update
From: Road Rider <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Naib Khan <[email-masked]>, [email-masked], Angeli Fontillas <[email-masked]>, Muhammad Ayoub <[email-masked]>, Eugene Mugisa <[email-masked]>, Hafiz Abdul Ghaffar <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sat, 11 Jul 2020 17:19:06 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mostafa,

*Kindly find POD, and some snaps from customer side.*

*Rgds;*
*Muhammad Ayoub*
📞 +971-43246555 |📱 +971-547048713
📱 +971-547016254 | www.roadriderdelivery.com

On Sat, 11 Jul 2020 at 17:15, Road Rider <[email-masked]>
wrote:

> Dear Mostafa,
>
> Already discussed with the customer this shipment is received by the
> customer, but there is some item missing inside the box.
>
> As per customer the box was properly sealed and well packed then how the
> items are missing inside the box.
>
> Customer will send the mail also to Mumzworld.
>
> *Rgds;*
> *Muhammad Ayoub*
> 📞 +971-43246555 |📱 +971-547048713
> 📱 +971-547016254 | www.roadriderdelivery.com
>
>
> On Sat, 11 Jul 2020 at 14:25, Mostafa saad <[email-masked]>
> wrote:
>
>> @Muhammad Ayoub <[email-masked]> @[email-masked]
>> <[email-masked]> @Road Rider <[email-masked]>
>> Please check here and update ASAP.
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Sat, Jul 11, 2020 at 12:25 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Mostafa,
>>>
>>> The customer called again until now her order has not been delivered.
>>> Now, the customer doesn't want it anymore and wants her money back.
>>>
>>> Please assist. The finance team will process the refund unless confirmed.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jul 5, 2020 at 11:27 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @[email-masked] <[email-masked]>  If we didn't
>>>> receive any feedback from your side by the EOD today will proceed this
>>>> order as lost on your side
>>>>
>>>>
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Sun, Jul 5, 2020 at 11:26 AM Naib Khan <[email-masked]> wrote:
>>>>
>>>>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>>>>> <[email-masked]> please assist the customer following up and
>>>>> no response from  Road Rider.
>>>>>
>>>>>
>>>>>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>>
>>>>> On Sat, 4 Jul 2020 at 18:05, Angeli Fontillas <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Muhammad,
>>>>>>
>>>>>> May we have an update on this please?
>>>>>>
>>>>>> Please advise asap, customer is constantly following up and upset on
>>>>>> the delay.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> On Sat, 4 Jul 2020 at 11:14, Naib Khan <[email-masked]> wrote:
>>>>>>
>>>>>>> Please update.
>>>>>>>
>>>>>>> Regards.
>>>>>>> Naib
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 4 Jul 2020 at 11:03, Angeli Fontillas <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello Team,
>>>>>>>>
>>>>>>>> May we have an update please?
>>>>>>>>
>>>>>>>> Customer called in again to follow up.
>>>>>>>>
>>>>>>>> Please advise if the shipment was lost , do we need to place a new
>>>>>>>> order?
>>>>>>>>
>>>>>>>> We need to resolve this today.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> On Fri, 3 Jul 2020 at 12:22, Yaseen Shaqra <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>>
>>>>>>>>> On Wed, Jul 1, 2020 at 3:02 PM Road Rider <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>> We are checking on this shipment and will update you soon.
>>>>>>>>>> *Rgds;*
>>>>>>>>>> *Rukhsana Zafar*
>>>>>>>>>> 📞 +971-43246555 |📱 +971-543080393
>>>>>>>>>>
>>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, 1 Jul 2020 at 13:11, Eugene Mugisa <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Penalty for wrong update @'Mostafa saad'
>>>>>>>>>>> <[email-masked]> on Road Rider
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best,
>>>>>>>>>>>
>>>>>>>>>>> Eugene.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>>>>>> *Sent:* Wednesday, July 1, 2020 2:08 PM
>>>>>>>>>>> *To:* Road Rider <[email-masked]>; Muhammad Ayoub <
>>>>>>>>>>> [email-masked]>; [email-masked]; customer care <
>>>>>>>>>>> [email-masked]>; lastmile <[email-masked]>;
>>>>>>>>>>> Hyacinth Joyce <[email-masked]>
>>>>>>>>>>> *Subject:* 600898786_2 Wrong update
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi R.R,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>    - On our record, the shipment shows delivered but the
>>>>>>>>>>>    customer did not receive the delivery
>>>>>>>>>>>
>>>>>>>>>>>         Please assist to deliver TODAY - items are urgently
>>>>>>>>>>> needed
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards.
>>>>>>>>>>>
>>>>>>>>>>> Naib
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>>> Google Groups "lastmile" group.
>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com
>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>> .
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Regards,*
>>>>>>>>
>>>>>>>> *Angeli Fontillas*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Regards,*
>>>>>>
>>>>>> *Angeli Fontillas*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>