Subject: Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective
From: Mary Anne Agapito <[email-masked]>
To: Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Mostafa saad <[email-masked]>, Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Sat, 11 Jul 2020 15:50:48 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this case, please?

The customer is very upset and she needs it urgently.

Please update. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 27, 2020 at 12:22 PM Taiba <[email-masked]> wrote:

> Team,
>
> Please note that the customer has stated the order has already been picked.
>
>
> Regards,
> Taiba Asghar | Key Account Executive
> [email-masked] | +971 52 314 8509
> Image
> JEEBLY LLC (UAE) | www.JEEBLY.com
> ------------------------------
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Thursday, June 25, 2020 5:08:07 PM
> *To:* Taiba <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Radwa Ali <
> [email-masked]>; Alina D'Souza <[email-masked]>; Mohamed Magdy <
> [email-masked]>; Umang Mehrotra <[email-masked]>; customer
> care <[email-masked]>; Denmark A <[email-masked]>;
> Returns.fc <[email-masked]>; Kenneth Nwaso <
> [email-masked]>
> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
> Multi Plush // Defective
>
> Hi Taiba,
>
> Please find the details below,
>
> Abu Dhabi,  Mohammed Bin Zayed City Zone 19 villa 363
>
>
> 971507171696 & 971568020716
>
> Kindly arrange the collection at the soonest
>
> On Thu, Jun 25, 2020 at 4:16 PM Taiba <[email-masked]> wrote:
>
> @Radwa Ali <[email-masked]> Please assist for alternate contact
> number
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Thursday, June 25, 2020 3:59 PM
> *To:* Taiba <[email-masked]>
> *Cc:* Radwa Ali <[email-masked]>; Alina D'Souza <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Umang Mehrotra <[email-masked]>;
> customer care <[email-masked]>; Denmark A <[email-masked]>;
> Returns.fc <[email-masked]>; Kenneth Nwaso <
> [email-masked]>
> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
> Multi Plush // Defective
>
> Yes, Yes proceed it again also you can ask Radwa fro the alternative phone
> number for the customer if the customer still not responding
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Thu, Jun 25, 2020 at 3:38 PM Taiba <[email-masked]> wrote:
>
> Hi Mostafa,
>
> Kindly advise if we must rearrange pickup
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Thursday, June 25, 2020 3:28 PM
> *To:* Radwa Ali <[email-masked]>; Taiba <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Mohamed Magdy <
> [email-masked]>; Umang Mehrotra <[email-masked]>; customer
> care <[email-masked]>; Denmark A <[email-masked]>;
> Returns.fc <[email-masked]>; Kenneth Nwaso <
> [email-masked]>
> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
> Multi Plush // Defective
>
> Hello Radwa
>
> This CRA was canceled by the courier due to this reason ( Customer is not
> responding )
>
> @Taiba Jeebly <[email-masked]>  Please share your feedback     AWB
>  (JB269153)
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Thu, Jun 25, 2020 at 3:22 PM Radwa Ali <[email-masked]> wrote:
>
> Hi All,
> Please arrange the pick up.
> the customer keeps calling.
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Wed, Jun 3, 2020 at 9:27 AM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Alina
>
>
> Please always add on Gdoc any CRA to proceed.
>
> @Mohamed Magdy <[email-masked]>  FYI
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Wed, Jun 3, 2020 at 3:35 AM Alina D'Souza <[email-masked]> wrote:
>
> Thanks Mylyn.
>
> @Mostafa saad <[email-masked]> arrange collection asap
> CRA_AR_RE12360
>
> Regards,
> Alina
>
> On Mon, Jun 1, 2020 at 9:07 AM Mylyn Vega <[email-masked]> wrote:
>
> Dear Radwa,
>
>
>
> Good Morning,
>
>
>
> For some reason, we don’t know how could this be possible. Every time we
> are replacing Mamaroo base, we see to it that the new base we are giving is
> in perfect condition. We normally open the box and test the product
> functionality in actual.
>
>
>
> Kindly  send back the full unit in our warehouse. We will replace the base
> and we’ll provide a video before sending it back.
>
>
>
> Trust my email finds you well.
>
>
>
> Have a great day ahead and stay safe.
>
>
>
> Thank you and best regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Saturday, May 30, 2020 3:21 PM
> *To:* Denmark A <[email-masked]>
> *Cc:* Mylyn Vega <[email-masked]>; Umang Mehrotra <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>; Kenneth Nwaso <
> [email-masked]>
> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
> Multi Plush // Defective
>
>
>
> Hi Mylyn,
>
> Please check the attached video.
>
> The issue is re-occurred again. she is very upset.
>
> We will arrange the pick up but she is insisting if the same issue occurs
> a 3rd time to geta  refund.
>
> Please test thoroughly before shipping.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, May 27, 2020 at 10:17 AM Denmark A <[email-masked]> wrote:
>
> Hi Mylyn,
>
>
>
> Thank you,  our driver will go there today.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, May 27, 2020 at 10:12 AM Mylyn Vega <[email-masked]> wrote:
>
> Hi Both,
>
>
>
> Good day.
>
>
>
> We received the item and we will be replacing the Mamaroo base as FOC.
>
>
>
> You may arrange collection today from 2pm-4pm.
>
>
>
> Have a good day and stay safe.
>
>
>
>
>
>
>
> Thank you and best regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* Mylyn Vega
> *Sent:* Wednesday, May 27, 2020 8:17 AM
> *To:* Umang Mehrotra <[email-masked]>; Denmark A <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>
> *Subject:* RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
> Multi Plush // Defective
>
>
>
> Dear Umang/Denmark,
>
>
>
> Good Morning.
>
>
>
> Please send the item back to our office for inhouse verification.
>
>
>
> Once we have the item we will advise accordingly.
>
>
>
> Have a great day ahead and stay safe.
>
>
>
>
>
> Thank you and best regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* Umang Mehrotra <[email-masked]>
> *Sent:* Tuesday, May 26, 2020 4:50 PM
> *To:* Denmark A <[email-masked]>; Mylyn Vega <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>
> *Subject:* RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
> Multi Plush // Defective
>
>
>
> Hi Mylyn,
>
>
>
> Is there any update?
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Monday, May 25, 2020 3:51 PM
> *To:* Mylyn Vega <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>
> *Subject:* Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi
> Plush // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> And also find the attached small video and sales invoice for your
> reference.
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Regards,
>
> Den mark
>
> --
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> To view this discussion on the web visit
> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTu_79GgkVAx_Td%3Dz1%3D1-DQ3CP7cm83y1Gdf3zQtAtb0ZQ%40mail.gmail.com
> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTu_79GgkVAx_Td%3Dz1%3D1-DQ3CP7cm83y1Gdf3zQtAtb0ZQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>