Subject: Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
From: Mukhtar Westborn <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Abigail Nicole Capinpin <[email-masked]>, Samran Iftikhar <[email-masked]>, David Nunes <[email-masked]>, Warehouse <[email-masked]>, Alex Samuel <[email-masked]>, Amir Westborn <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sat, 11 Jul 2020 15:50:43 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Apologies for delay,

Please share the P O number to enable us to send a replacement stand in the
next delivery.

@ Alex / David : Please send *"Little Gem Rocking Stand Dove Grey"*  as
replacement for defective once the order number is confirmed.

Regards,
Mukhtar

On Sat, Jul 11, 2020 at 3:11 PM Denmark A <[email-masked]> wrote:

> Dear Abigail,
>
> Still did not yet receive the replacement, and still the item is with us.
> The customer is following up.
>
> Regards,
>
> On Sun, Jun 28, 2020 at 10:58 AM Abigail Nicole Capinpin <
> [email-masked]> wrote:
>
>> Hi Denmark,
>>
>>
>>
>> To close this issue, vendor confirmed that they will replace it with a
>> new one and we shall return the defective item. Please close this issue
>> asap to avoid customer complaints.
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Junior Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
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>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Saturday, June 27, 2020 9:06 AM
>> *To:* Mukhtar Westborn <[email-masked]>
>> *Cc:* Samran Iftikhar <[email-masked]>; David Nunes <
>> [email-masked]>; Warehouse <[email-masked]>; Alex Samuel
>> <[email-masked]>; Amir Westborn <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
>> Anthony Laraga <[email-masked]>; Mohamed Magdy <
>> [email-masked]>; Abigail Nicole Capinpin <[email-masked]>
>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley
>> - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>
>>
>>
>> Dear Mukhtar,
>>
>>
>>
>> Apologies for the late reply, as per customer.
>>
>>
>>
>> Comments :I got the wood stick 2 one is big and the other one is small so
>> it can fit but the other one is big .
>>
>>
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Jun 24, 2020 at 5:13 PM Abigail Nicole Capinpin <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please confirm if vendor can deliver a new stand then the defective one
>> will be sent back to them along with other returns by month-end.
>>
>>
>>
>> @Samran <[email-masked]> – Fyi for this return item.
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Junior Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mukhtar Westborn <[email-masked]>
>> *Sent:* Wednesday, June 24, 2020 5:06 PM
>> *To:* Abigail Nicole Capinpin <[email-masked]>
>> *Cc:* Denmark A <[email-masked]>; David Nunes <
>> [email-masked]>; Warehouse <[email-masked]>; Alex Samuel
>> <[email-masked]>; Amir Westborn <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley
>> - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>
>>
>>
>> Hi Abigail,
>>
>>
>>
>> I did suggested that in my reply earlier.
>>
>> Will send you new stand to replace with defective one.
>>
>>
>>
>> If you confirm, i will send stand to your warehouse in next delivery.
>>
>>
>>
>> Regards
>>
>> Mukhtar
>>
>>
>>
>> On Wed, 24 Jun 2020, 4:10 pm Abigail Nicole Capinpin, <
>> [email-masked]> wrote:
>>
>> Hi Mukthar,
>>
>>
>>
>> If I may jump in - can you please issue a replacement so the team can
>> send it to the customer and send you the defective item by end of the month
>> along with other returns?
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Junior Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, June 24, 2020 4:05 PM
>> *To:* Mukhtar Westborn <[email-masked]>
>> *Cc:* David Nunes <[email-masked]>; Warehouse <
>> [email-masked]>; Alex Samuel <[email-masked]>; Amir
>> Westborn <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Samran Iftikhar <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; Abigail
>> Nicole Capinpin <[email-masked]>
>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley
>> - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>
>>
>>
>> Dear Mukhtar,
>>
>>
>>
>> Do we have any other option to gratify the customer needs? Is it
>> possible for you to give a Credit Note?
>>
>>
>>
>> @Mohamed Magdy <[email-masked]> Please assist.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jun 24, 2020 at 3:09 PM Mukhtar Westborn <[email-masked]>
>> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Our warehouse is Total Freight International, FB 70, DWC.
>>
>>
>>
>> Please note this is a restricted area and your courier guy will need gate
>> pass to enter. We have already discussed with your logistics team to send
>> all return items in one shipment only by the end of each month. It is
>> difficult for us to issue separate gate passes for every return.
>>
>>
>>
>> Regards,
>>
>> Mukhtar
>>
>>
>>
>> On Wed, Jun 24, 2020 at 2:09 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Mukhtar,
>>
>>
>>
>> As per customer .
>>
>>
>>
>> :I got the wood stick. There are 2 one is big and the other one is small
>> so it can fit but the other one is big .
>>
>>
>>
>> Please accept the item so that you can further investigate it, share us
>> with your complete address and contact person details to whom we will hand
>> over the item .
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Wed, Jun 24, 2020 at 2:00 PM Mukhtar Westborn <[email-masked]>
>> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> If there is a problem only in stand,  we can send you a new stand to
>> replace it with the defective one.
>>
>>
>>
>> Regards,
>>
>> Mukhtar
>>
>>
>>
>> On Wed, Jun 24, 2020 at 1:21 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:missing_part_or_pieces
>> Comments :I got the wood stick there is 2 one is big and the other one is
>> small so it can fit but the other one is big .
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>> *Regards,*
>>
>>
>>
>> *Mukhtar Shaikh*
>>
>> *Business Development Manager *
>>
>> *Westborn Ltd.*
>>
>> *Unit 16 *
>>
>> *Electric Avenue Industrial Estate*
>>
>> *Dulverton Rd.*
>>
>> *Birmingham*
>>
>> *B6 7JJ*
>>
>> *United Kingdom*
>>
>> *UAE Mobile: 056 398 6846*
>>
>> *Tel: 0844 7744644*
>>
>> *Fax: 0844 7744438*
>>
>>
>>
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