Subject: Re: Order #600892977 // MHS-91007 // Kinder Valley - White Dimple Wicker Moses Basket w/ Stand // Defective
From: Denmark A <[email-masked]>
To: David Nunes <[email-masked]>, Jaymar Tolentino <[email-masked]>
Cc: Mukhtar Westborn <[email-masked]>, Warehouse <[email-masked]>, Alex Samuel <[email-masked]>, Amir Westborn <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Sat, 11 Jul 2020 15:18:23 +0400
List-Id: <ccteam.mumzworld.com>

+Jaymar Tolentino <[email-masked]> Please assist regarding new PO for
replacement.

Regards,
Den mark

On Sat, Jul 11, 2020 at 3:12 PM David Nunes <[email-masked]> wrote:

> Dear Denmark,
>
> Kindly share the PO number to process the order , Hope the order number is
> a new order number for the replacement.
>
>
> Thanks & Regards,
>
> *David Nunes : Logistic Coordinator*
> m +971 (55) 2355007  e s <[email-masked]>[email-masked]
>
> Total Freight International L.L.C
> Head Office   Branch Office & Warehouse
> PO Box 50379, Dubai, U.A.E.   Dubai World Central
> *t* +971 4 813 3000 / 3525214   Dubai Airport - Terminal 1
> *f* +971 4 351 9925   Dubai Airport - Terminal 2
> www.tfiworld.com
>
>  <http://www.tfiworld.com/ourservices/air-freight/> [image:
> Sea Freight] <http://www.tfiworld.com/ourservices/sea-freight/> [image:
> Land Freight] <http://www.tfiworld.com/ourservices/land-freight/> [image:
> Warehousing] <http://www.tfiworld.com/ourservices/3pl/> 
> <http://www.tfiworld.com/contract-logistics/sourcing/>
> All business undertaken will be subject to the "NAFL" Standard Trading
> Conditions.
> Please consider the environment before printing this E-mail.
>
> This e-mail message is intended for the above named recipient(s) only. It
> may contain confidential information that is privileged. If you are not the
> intended recipient, you are hereby notified that any kind of dissemination,
> distribution or copying of this e-mail and any attachment(s) are strictly
> prohibited. If you have received this e-mail by error, please immediately
> notify the sender by replying to this e-mail and delete the message
> including any attachment(s) from your system. Thank you in advance for your
> cooperation and assistance.
> *Note :*
> *The charges and/or rates mentioned in the proposal/offer/agreement is
> excluding any duties and taxes. Client shall pay to TFI the amount of any
> VAT (or any other applicable Government fees/ levies in accordance with the
> provisions of the VAT Law/ Regulations.  VAT (or any other applicable
> Government fees/levies) shall be calculated in accordance with the
> provisions of the VAT Act/Regulations applicable and Client shall pay the
> amount to TFI when an invoice is required to be issued by TFI in accordance
> with the provisions of VAT Act/Regulations applicable on delivery of such
> invoice to Principal.*
>
>
>
> On Sat, Jul 11, 2020 at 3:09 PM Denmark A <[email-masked]> wrote:
>
>> Dear David,
>>
>> Po already shared, Also item is with us please collect the item and do
>> the needful, customer wants a replacement.
>>
>> Regards,
>>
>> On Thu, Jul 9, 2020 at 8:55 AM David Nunes <[email-masked]> wrote:
>>
>>> Dear Denmark,
>>>
>>> Your warehouse team will not accept the shipment without a PO number for
>>> the order,
>>>
>>> Kindly issue a new PO number with the subject item to deliver the same.
>>>
>>> Thank you.
>>>
>>> Thanks & Regards,
>>>
>>> *David Nunes : Logistic Coordinator*
>>> m +971 (55) 2355007  e s <[email-masked]>[email-masked]
>>>
>>> Total Freight International L.L.C
>>> Head Office   Branch Office & Warehouse
>>> PO Box 50379, Dubai, U.A.E.   Dubai World Central
>>> *t* +971 4 813 3000 / 3525214   Dubai Airport - Terminal 1
>>> *f* +971 4 351 9925   Dubai Airport - Terminal 2
>>> www.tfiworld.com
>>>
>>>  <http://www.tfiworld.com/ourservices/air-freight/> [image:
>>> Sea Freight] <http://www.tfiworld.com/ourservices/sea-freight/> [image:
>>> Land Freight] <http://www.tfiworld.com/ourservices/land-freight/> [image:
>>> Warehousing] <http://www.tfiworld.com/ourservices/3pl/> [image:
>>> Sourcing] <http://www.tfiworld.com/contract-logistics/sourcing/>
>>> All business undertaken will be subject to the "NAFL" Standard Trading
>>> Conditions.
>>> Please consider the environment before printing this E-mail.
>>>
>>> This e-mail message is intended for the above named recipient(s) only.
>>> It may contain confidential information that is privileged. If you are not
>>> the intended recipient, you are hereby notified that any kind of
>>> dissemination, distribution or copying of this e-mail and any attachment(s)
>>> are strictly prohibited. If you have received this e-mail by error, please
>>> immediately notify the sender by replying to this e-mail and delete the
>>> message including any attachment(s) from your system. Thank you in advance
>>> for your cooperation and assistance.
>>> *Note :*
>>> *The charges and/or rates mentioned in the proposal/offer/agreement is
>>> excluding any duties and taxes. Client shall pay to TFI the amount of any
>>> VAT (or any other applicable Government fees/ levies in accordance with the
>>> provisions of the VAT Law/ Regulations.  VAT (or any other applicable
>>> Government fees/levies) shall be calculated in accordance with the
>>> provisions of the VAT Act/Regulations applicable and Client shall pay the
>>> amount to TFI when an invoice is required to be issued by TFI in accordance
>>> with the provisions of VAT Act/Regulations applicable on delivery of such
>>> invoice to Principal.*
>>>
>>>
>>>
>>> On Wed, Jul 8, 2020 at 4:20 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Mukhtar,
>>>>
>>>> POMUMZ_DXB211302  for your reference.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Wed, Jul 8, 2020 at 4:10 PM Mukhtar Westborn <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> Please send us our P O number to mark as replacement and send it to
>>>>> your warehouse in the next delivery.
>>>>>
>>>>> Please be informed that these are handmade baskets with wood, since
>>>>> small defects like small cracks, paint touch & loose ends will be there in
>>>>> the replaced basket too.  This is also mentioned in our manual.
>>>>>
>>>>> @Alex/David, Please send MHS-91007 as replacement for defective basket
>>>>> to Mumzworld in their next delivery once the P O number is shared.
>>>>>
>>>>> Regards,
>>>>> Mukhtar
>>>>>
>>>>> On Wed, Jul 8, 2020 at 10:58 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Mukhtar,
>>>>>>
>>>>>> Please assist  us.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Mon, Jul 6, 2020 at 4:10 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Mukhtar,
>>>>>>>
>>>>>>> Good Day!
>>>>>>>
>>>>>>> So how will we get the replacement item then? because the
>>>>>>> customer is asking for the replacement.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Den mark
>>>>>>>
>>>>>>> On Mon, Jul 6, 2020 at 4:07 PM Mukhtar Westborn <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> Our warehouse is in freezone area, it cost us for every incoming
>>>>>>>> vehicle.
>>>>>>>>
>>>>>>>> Thats why we prefer to take all return items at one time only, by
>>>>>>>> end of every month.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Mukhtar.
>>>>>>>>
>>>>>>>> On Mon, 6 Jul 2020, 12:35 pm Denmark A, <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Mukhtar,
>>>>>>>>>
>>>>>>>>> Can we go directly to your warehouse?
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>> On Mon, Jul 6, 2020 at 12:33 PM Mukhtar Westborn <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi,
>>>>>>>>>>
>>>>>>>>>> Contact person: Alex
>>>>>>>>>> Number: +971559072508
>>>>>>>>>> Address: Total freight international ,
>>>>>>>>>> Plot F B 70,
>>>>>>>>>> D W C,
>>>>>>>>>> Dubai.
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, 6 Jul 2020, 8:07 am Denmark A, <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>>
>>>>>>>>>>> Could you please share your complete address and contact person
>>>>>>>>>>> to whom we will hand over the item.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Den mark
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jul 5, 2020 at 8:39 PM Mukhtar Westborn <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi denmark,
>>>>>>>>>>>>
>>>>>>>>>>>> You can return the damaged item to us alongwith other returns,
>>>>>>>>>>>> which is normally done by end of every month.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Mukhtar
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, 5 Jul 2020, 5:05 pm Denmark A, <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please  respond and update us.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, Jul 4, 2020 at 9:16 AM Denmark A <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please update.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jul 2, 2020 at 8:27 AM Denmark A <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> How can we send the item to your side please assist.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Jun 30, 2020 at 5:13 PM Mukhtar Westborn <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Ok Noted.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>> Mukhtar
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Tue, Jun 30, 2020 at 2:54 PM Denmark A <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Dear Vendor,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please see the below customer complaint and allow us to
>>>>>>>>>>>>>>>>> send the item back to you for your further evaluation.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Return Reason:missing_part_or_pieces
>>>>>>>>>>>>>>>>> Comments :Poor quality (paint & wicker), cover is not
>>>>>>>>>>>>>>>>> proportionate to the size of the basket, missing stand, material and
>>>>>>>>>>>>>>>>> functionality is not sturdy.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Mukhtar Shaikh*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Business Development Manager *
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Westborn Ltd.*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Unit 16 *
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Electric Avenue Industrial Estate*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Dulverton Rd.*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Birmingham*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *B6 7JJ*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *United Kingdom*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *UAE Mobile: 056 398 6846*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Tel: 0844 7744644*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Fax: 0844 7744438*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *This email and any files transmitted with it are
>>>>>>>>>>>>>>>> confidential and intended solely for the use of the individual or entity to
>>>>>>>>>>>>>>>> whom they are addressed. If you have received it by mistake, please let us
>>>>>>>>>>>>>>>> know by e-mail reply and delete it from your system; you may not copy this
>>>>>>>>>>>>>>>> message or disclose its contents to anyone. Please note that any views or
>>>>>>>>>>>>>>>> opinions presented in this email are solely those of the author and do not
>>>>>>>>>>>>>>>> necessarily represent those of the company. Finally, the recipient should
>>>>>>>>>>>>>>>> check this email and any attachments for the presence of viruses. The
>>>>>>>>>>>>>>>> company accepts no liability for any damage caused by any virus transmitted
>>>>>>>>>>>>>>>> by this email.*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>