Subject: Re: Order #600892977 // MHS-91007 // Kinder Valley - White Dimple Wicker Moses Basket w/ Stand // Defective
From: "'David Nunes' via customer care" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Mukhtar Westborn <[email-masked]>, Warehouse <[email-masked]>, Alex Samuel <[email-masked]>, Amir Westborn <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Sat, 11 Jul 2020 15:11:53 +0400
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Kindly share the PO number to process the order , Hope the order number is
a new order number for the replacement.

Thanks & Regards,

*David Nunes : Logistic Coordinator*
m +971 (55) 2355007  e s <[email-masked]>[email-masked]

Total Freight International L.L.C
Head Office   Branch Office & Warehouse
PO Box 50379, Dubai, U.A.E.   Dubai World Central
*t* +971 4 813 3000 / 3525214   Dubai Airport - Terminal 1
*f* +971 4 351 9925   Dubai Airport - Terminal 2
www.tfiworld.com

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On Sat, Jul 11, 2020 at 3:09 PM Denmark A <[email-masked]> wrote:

> Dear David,
>
> Po already shared, Also item is with us please collect the item and do the
> needful, customer wants a replacement.
>
> Regards,
>
> On Thu, Jul 9, 2020 at 8:55 AM David Nunes <[email-masked]> wrote:
>
>> Dear Denmark,
>>
>> Your warehouse team will not accept the shipment without a PO number for
>> the order,
>>
>> Kindly issue a new PO number with the subject item to deliver the same.
>>
>> Thank you.
>>
>> Thanks & Regards,
>>
>> *David Nunes : Logistic Coordinator*
>> m +971 (55) 2355007  e s <[email-masked]>[email-masked]
>>
>> Total Freight International L.L.C
>> Head Office   Branch Office & Warehouse
>> PO Box 50379, Dubai, U.A.E.   Dubai World Central
>> *t* +971 4 813 3000 / 3525214   Dubai Airport - Terminal 1
>> *f* +971 4 351 9925   Dubai Airport - Terminal 2
>> www.tfiworld.com
>>
>>  <http://www.tfiworld.com/ourservices/air-freight/> [image:
>> Sea Freight] <http://www.tfiworld.com/ourservices/sea-freight/> [image:
>> Land Freight] <http://www.tfiworld.com/ourservices/land-freight/> [image:
>> Warehousing] <http://www.tfiworld.com/ourservices/3pl/> 
>> <http://www.tfiworld.com/contract-logistics/sourcing/>
>> All business undertaken will be subject to the "NAFL" Standard Trading
>> Conditions.
>> Please consider the environment before printing this E-mail.
>>
>> This e-mail message is intended for the above named recipient(s) only. It
>> may contain confidential information that is privileged. If you are not the
>> intended recipient, you are hereby notified that any kind of dissemination,
>> distribution or copying of this e-mail and any attachment(s) are strictly
>> prohibited. If you have received this e-mail by error, please immediately
>> notify the sender by replying to this e-mail and delete the message
>> including any attachment(s) from your system. Thank you in advance for your
>> cooperation and assistance.
>> *Note :*
>> *The charges and/or rates mentioned in the proposal/offer/agreement is
>> excluding any duties and taxes. Client shall pay to TFI the amount of any
>> VAT (or any other applicable Government fees/ levies in accordance with the
>> provisions of the VAT Law/ Regulations.  VAT (or any other applicable
>> Government fees/levies) shall be calculated in accordance with the
>> provisions of the VAT Act/Regulations applicable and Client shall pay the
>> amount to TFI when an invoice is required to be issued by TFI in accordance
>> with the provisions of VAT Act/Regulations applicable on delivery of such
>> invoice to Principal.*
>>
>>
>>
>> On Wed, Jul 8, 2020 at 4:20 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Mukhtar,
>>>
>>> POMUMZ_DXB211302  for your reference.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Wed, Jul 8, 2020 at 4:10 PM Mukhtar Westborn <[email-masked]>
>>> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> Please send us our P O number to mark as replacement and send it to
>>>> your warehouse in the next delivery.
>>>>
>>>> Please be informed that these are handmade baskets with wood, since
>>>> small defects like small cracks, paint touch & loose ends will be there in
>>>> the replaced basket too.  This is also mentioned in our manual.
>>>>
>>>> @Alex/David, Please send MHS-91007 as replacement for defective basket
>>>> to Mumzworld in their next delivery once the P O number is shared.
>>>>
>>>> Regards,
>>>> Mukhtar
>>>>
>>>> On Wed, Jul 8, 2020 at 10:58 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Mukhtar,
>>>>>
>>>>> Please assist  us.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Mon, Jul 6, 2020 at 4:10 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Mukhtar,
>>>>>>
>>>>>> Good Day!
>>>>>>
>>>>>> So how will we get the replacement item then? because the customer is
>>>>>> asking for the replacement.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Mon, Jul 6, 2020 at 4:07 PM Mukhtar Westborn <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> Our warehouse is in freezone area, it cost us for every incoming
>>>>>>> vehicle.
>>>>>>>
>>>>>>> Thats why we prefer to take all return items at one time only, by
>>>>>>> end of every month.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Mukhtar.
>>>>>>>
>>>>>>> On Mon, 6 Jul 2020, 12:35 pm Denmark A, <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Mukhtar,
>>>>>>>>
>>>>>>>> Can we go directly to your warehouse?
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>> On Mon, Jul 6, 2020 at 12:33 PM Mukhtar Westborn <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi,
>>>>>>>>>
>>>>>>>>> Contact person: Alex
>>>>>>>>> Number: +971559072508
>>>>>>>>> Address: Total freight international ,
>>>>>>>>> Plot F B 70,
>>>>>>>>> D W C,
>>>>>>>>> Dubai.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, 6 Jul 2020, 8:07 am Denmark A, <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>
>>>>>>>>>> Could you please share your complete address and contact person
>>>>>>>>>> to whom we will hand over the item.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Den mark
>>>>>>>>>>
>>>>>>>>>> On Sun, Jul 5, 2020 at 8:39 PM Mukhtar Westborn <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi denmark,
>>>>>>>>>>>
>>>>>>>>>>> You can return the damaged item to us alongwith other returns,
>>>>>>>>>>> which is normally done by end of every month.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Mukhtar
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, 5 Jul 2020, 5:05 pm Denmark A, <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>>>
>>>>>>>>>>>> Please  respond and update us.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Den mark
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, Jul 4, 2020 at 9:16 AM Denmark A <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please update.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Jul 2, 2020 at 8:27 AM Denmark A <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> How can we send the item to your side please assist.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Jun 30, 2020 at 5:13 PM Mukhtar Westborn <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Ok Noted.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Mukhtar
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Jun 30, 2020 at 2:54 PM Denmark A <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Dear Vendor,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please see the below customer complaint and allow us to
>>>>>>>>>>>>>>>> send the item back to you for your further evaluation.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Return Reason:missing_part_or_pieces
>>>>>>>>>>>>>>>> Comments :Poor quality (paint & wicker), cover is not
>>>>>>>>>>>>>>>> proportionate to the size of the basket, missing stand, material and
>>>>>>>>>>>>>>>> functionality is not sturdy.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Mukhtar Shaikh*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Business Development Manager *
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Westborn Ltd.*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Unit 16 *
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Electric Avenue Industrial Estate*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Dulverton Rd.*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Birmingham*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *B6 7JJ*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *United Kingdom*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *UAE Mobile: 056 398 6846*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Tel: 0844 7744644*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Fax: 0844 7744438*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
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>>>>>>>>>>>>>>