Subject: RE: Aramex 31808005471 for 600645323
From: Muhamamd Ali <[email-masked]>
To: Maria Katrina Bautista <[email-masked]>
Cc: Krizette Masangkay <[email-masked]>, Ekta Jesswani <[email-masked]>, Christian Mendoza <[email-masked]>, Michaela Manibo <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ibrahim Surti <[email-masked]>
Date: Sat, 11 Jul 2020 09:42:26 +0000
List-Id: <ccteam.mumzworld.com>

Hello Maria

We have reminded the india team to update on this we will close this case asap

Thanks and Regards,

Muhammad Arsalan Ali
Customer Success Specialist

Aramex
Direct Line: 04 607 6127
Email: [email-masked]
aramex.com
[A picture containing vector graphics  Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]>
Sent: Saturday, July 11, 2020 12:07 PM
To: Muhamamd Ali <[email-masked]>
Cc: Krizette Masangkay <[email-masked]>; Ekta Jesswani <[email-masked]>; Hassan Chahine <[email-masked]>; Christian Mendoza <[email-masked]>; Michaela Manibo <[email-masked]>; Ronald Gaviola <[email-masked]>; customer care <[email-masked]>; lastmile <[email-masked]>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Any update on this?

Please assist.

Thank you

On Wed, 24 Jun 2020 at 21:08, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Any update on this?

Please assist urgently.

Thank you

On Tue, 9 Jun 2020 at 20:06, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Any update on this?

Please assist.

Thank you

On Sat, 30 May 2020 at 19:30, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hello Maria

Im following up with India team again for the latest update and will advise you back asap

Thanks and Regards,

Muhammad Arsalan Ali
Customer Success Specialist

Aramex
Direct Line: 04 607 6127
Email: [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295651691&sdata=Tabj9tZ6lgXYrYsIfdbNnNe7eOXbyDoYhQUiC5wQxnA%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 30, 2020 3:28 PM
To: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Any update on this?

Please assist urgently.

Thank you

On Thu, 21 May 2020 at 20:09, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Any update on this?

The customer wants his refund asap

Thank you

On Fri, 8 May 2020 at 17:52, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Any update on this?

The customer wants the refund of this order.

Please assist.

Thank you

On Thu, 23 Apr 2020 at 17:18, Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Hassan, Arsalan

Waiting for your feedback here, please.

Regards,
Ronald

On Thu, Apr 23, 2020 at 7:54 AM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Hassan,

We shall not pay for the storage and penalty. The customer and us are not aware of these charges.

Let us close this case today.

Regards,
Ronald

On Mon, Apr 6, 2020 at 11:08 AM Ekta Jesswani <[email-masked]<mailto:[email-masked]>> wrote:
Hi Kate,

Sorry for the late response.
Were the KYC documents obtained from the customer and given to Aramex? And when?

@Ronald Gaviola<mailto:[email-masked]> We should not be responsible for paying storage, penalty and customs charges.
With all the requests for documentation going back and forth, Aramex has held the package for the longest time.

How can we clear this?

Regards,
Ekta

On Mon, 6 Apr 2020 at 09:43, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Any update on this?

Please assist.

Thank you

On Sat, 4 Apr 2020 at 13:34, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Order #600645323
Order Date:  24-Nov-2019
Order Delivered: Shipment confiscated by customs authorities
Item: AE-5016533647020
Neocate Junior with Prebiotics Formula With Vanilla - 400g
Item Value: AED 261.45

Here's a timeline of what happened in the case.

24-Nov-2019 - Purchased date
27 Nov 2019 - KYC details needed
28 Nov 2019 - customs clearance
10 Dec 2019 - Shipment update: NEED KYC FOR CBE FILING PURPOSE
03 Jan 2020 - Shipment confiscated by customs authorities (address on the order is different from the address on the customer's ID)
01 Feb 2020 - request letter needed for permission from customs for amendment
06 Feb 2020 - both letters from customer and Mumzworld were provided to Aramex
19 Feb 2020 - Shipment will be released once below customs charges are paid
Duty – 2620/-
Penalty- 2650/-
Storage Charges-500/-

I have asked the team who will be responsible for the penalty and storage charges. Ronald even questioned them that we were not informed that there will be applicable penalty and storage charges. As per Aramex, these charges were also informed to them recently by India customs.

The case has been going on since Nov and the item is milk stuck on customs for so long, it's possible that it might be spoiled by now as we cannot guarantee that the item was stored in a controlled temperature.

Please advise on how to further assist the customer.

Can we go ahead and request a refund for this?

Kindly assist.

Thank you

On Sat, 4 Apr 2020 at 13:27, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Any update on this?

The case has been going on since Nov and the item is milk stuck on customs for so long, it's possible that it might be spoiled by now as we cannot guarantee that the item was stored in a controlled temperature.

Please advise on how to further assist the customer.

Can we go ahead and request a refund for this?

Kindly assist.

Thank you

On Tue, 31 Mar 2020 at 12:29, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello Shinette and Ekta,

Please assist.

Thank you

On Mon, 30 Mar 2020 at 11:56, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Any update on this?

Please assist urgently. The case is since November.

Thank you

On Fri, 27 Mar 2020 at 18:14, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

This case has been going since November and up until now we do not have a clear resolution for this.

Here's a timeline of what happened on the case.

24-Nov-2019 - Purchased date
27 Nov 2019 - KYC details needed
28 Nov 2019 - customs clearance
10 Dec 2019 - Shipment update: NEED KYC FOR CBE FILING PURPOSE
03 Jan 2020 - Shipment confiscated by customs authorities (address on the order is different from the address on the customer's ID)
01 Feb 2020 - request letter needed for permission from customs for amendment
06 Feb 2020 - both letters from customer and Mumzworld were provided to Aramex
19 Feb 2020 - Shipment will be released once below customs charges are paid
Duty – 2620/-
Penalty- 2650/-
Storage Charges-500/-

I have asked the team who will be responsible for the penalty and storage charges. Ronald even questioned them that we were not informed that there will be applicable penalty and storage charges. As per Aramex, these charges were also informed to them recently by India customs.

Please assist on how to further assist the customer. As the customer is now asking for refund as this has been going on for a while now.

Thank you

On Mon, 16 Mar 2020 at 22:06, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Did you contact the customer for the customs charge as this is the reply we receive from the customer - No aramax team has not contacted

@Shinette Grace Ochoa<mailto:[email-masked]> / @Ekta Jesswani<mailto:[email-masked]> / @Ronald Gaviola<mailto:[email-masked]> - who will be responsible for the penalty and storage charges?

Please assist

Thank you

On Sat, 14 Mar 2020 at 16:39, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Katrina

The customer did not confirm with us of paying the related customs charge

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295651691&sdata=Tabj9tZ6lgXYrYsIfdbNnNe7eOXbyDoYhQUiC5wQxnA%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 13, 2020 8:38 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Hassan Chahine <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Any update on this?

@Krizette Masangkay<mailto:[email-masked]> - Were you able to contact the customer about the customs fees alone?

Please advise.

Thank you

On Wed, 11 Mar 2020 at 15:39, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ronald,

The penalty and storage charge was also informed to us recently by India customs

We will check if we can reduce the penalty and storage charges.

For the meantime, please let us know your final instruction. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295661685&sdata=vZreUe%2BKXKCNh1g7%2BjSNWyfiPjj7qTtx0fdEmo2uRBo%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 10:40 AM
To: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Cc: Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Krizette,

We were not informed that there will be applicable penalty and storage charges. Why it is not mentioned in the beginning? We could have informed the customer for the additional charges else we come up on reasonable solution rather than keeping the package and attract penalty and storage fees

It is not worth spending more money to pay penalty, duties and storage for an order worth 261 AED.

Shine / Ekta - Please have someone to communicate with the customer and find a closure here. Option is to let them pay the charges or we destroy the package.

Regards,
Ronald

On Wed, Mar 11, 2020 at 8:11 AM Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Dear Shinette and Ekta,

Will the customer be responsible for the penalty and storage charges?

Please advise.

Thank you

On Tue, 10 Mar 2020 at 12:19, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Shine/Ekta

Please advise on below. thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295671677&sdata=CmatGsRVGZWKnbJQh85shvlha%2F3upFqDmt2XHRAD8VI%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 10, 2020 8:14 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Any update on this?

Please advise.

Thank you

On Sat, 7 Mar 2020 at 18:22, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

May we know if you have contacted the customer about the customs fees?

Duty – 2620/-
Penalty- 2650/-
Storage Charges-500/-

@Shinette Grace Ochoa<mailto:[email-masked]> / @Ekta Jesswani<mailto:[email-masked]> - who will be responsible for the penalty and storage charges?

Please assist.

Thank you

On Thu, 5 Mar 2020 at 12:03, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

May we know if you have contacted the customer about the customs fees?

Duty – 2620/-
Penalty- 2650/-
Storage Charges-500/-

@Shinette Grace Ochoa<mailto:[email-masked]> / @Ekta Jesswani<mailto:[email-masked]> - who will be responsible for the penalty and storage charges?

Please assist.

Thank you

On Tue, 3 Mar 2020 at 12:11, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

May we know if you have contacted the customer about the customs fees?

Duty – 2620/-
Penalty- 2650/-
Storage Charges-500/-

@Shinette Grace Ochoa<mailto:[email-masked]> / @Ekta Jesswani<mailto:[email-masked]> - who will be responsible for the penalty and storage charges?

Please assist.

Thank you

On Tue, 25 Feb 2020 at 15:35, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Will the customer be responsible for the penalty and storage charges?

The order was shipped since Nov and it took a long time to release from customs.

The customer is threatening to go on social media and consumer protection.

Please assist.

Thank you

On Thu, 20 Feb 2020 at 14:26, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Maria,

From our side, SMS has been sent to client since 11/29 (almost every day) notifying about the KYC requirement.

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295671677&sdata=CmatGsRVGZWKnbJQh85shvlha%2F3upFqDmt2XHRAD8VI%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 20, 2020 8:11 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Cc: Feras Alzeobi <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Any update on this?

Please assist.

Thank you

On Wed, 19 Feb 2020 at 18:33, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Maria

I will try to check if we can investigate further and get the old email communication of our India team

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295681677&sdata=8o8NhHCPb%2BlmwOBC%2BYhWVFrJQnM%2FmhII%2FcghA%2Br9jiI%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 2:23 PM
To: Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Will be the customer be responsible for the penalty and storage charges?

The order was shipped since Nov and it took a long time to release from customs.

The customer is threatening to go on social media and consumer protection.

@Krizette Masangkay<mailto:[email-masked]> - As per customer, he did not receive any communication from Aramex.

Please assist urgently.

Thank you

On Wed, 19 Feb 2020 at 15:10, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ms. Maria,

Shipment will be released once below customs charges are paid

Please confirm if this will be collected from cnee or debited from your side. Thank you

Duty – 2620/-
Penalty- 2650/-
Storage Charges-500/-

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295691673&sdata=Kxput6QflDf4QEiCTZJRBFFlRhHkxy%2BBkc1qryuXbjg%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 18, 2020 11:33 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Any update on this?

Has the order been delivered?

Please advise.

Thank you

On Sat, 15 Feb 2020 at 12:31, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Maria,

Good morning!

KYC has been verified and waiting for shipment to be transferred to office for delivery. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295691673&sdata=Kxput6QflDf4QEiCTZJRBFFlRhHkxy%2BBkc1qryuXbjg%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Krizette Masangkay
Sent: Thursday, February 13, 2020 4:46 PM
To: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: RE: Aramex 31808005471 for 600645323

Dear Maria

We have sent email to your customer this afternoon to confirm proceeding with the clearance with the authorization.

Kindly assist to push the customer from your side as well. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295701668&sdata=mVzka%2FiyR4GDtCCNNCdRz4sQPOzNcwIAuguxhgsUEZY%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 13, 2020 3:07 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Any update on this?

Please provide an update.

Thank you

On Wed, 12 Feb 2020 at 18:29, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Maria,

Permission has just been received from customs to amend the address

We are just waiting for the final clearance to be completed in order to deliver the shipment. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295701668&sdata=mVzka%2FiyR4GDtCCNNCdRz4sQPOzNcwIAuguxhgsUEZY%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 11:17 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Any update on this shipment? The customer keeps on following up.

Please advise

Thank you

On Mon, 10 Feb 2020 at 16:40, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Hi Katrina,

I have sent a request to our India office to recheck with customs.

Since it took time for the required letter to be submitted, AWB was updated that it was confiscated and checking for the exact update now

I will keep you posted. THnak you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295711663&sdata=YgyrBKpARZWrtDHgOVL%2BXRDMPTZd%2Bg7d6d22MET9zFY%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 11:11 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Do we have an update on this case?

May we know if the order has been delivered to the customer?

Please advise.

Thank you

On Thu, 6 Feb 2020 at 18:15, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Hello Ronald,

Noted on the letter and same has been forwarded to our customs team for approval. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295721659&sdata=GQNKV5rtkL8VKROMeBWd3f0sAV0leunlciv24espUpQ%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 11:44 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Krizette,

PFA letter. Please arrange delivery asap

Regards,
Ronald

On Thu, Feb 6, 2020 at 9:34 AM Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,

Below is the email we got from India KYC team regarding the letter. Thank you

We require address proof for below delivery address.

Address

st./LMK: 366 silver oak bungalow phase 3 Cherlapally Hyderabad telengana Hyderabad

City [Attached Image]

Hyderabad

State

Telangana Zip [Attached Image] 500051

With above requested address proof we require below authorization on email body from cnee end to complete KYC process/

To,

Aramex India Private Limited,

Subject : Authorization for Customs clearance and applicable regulatory bodies

To whomsoever it may concern

I/We as consignee hereby authorize Aramex India Pvt, Ltd. and its group companies / agents to act as my/our agent to Custom clear my/our shipments imported through Aramex India Pvt, Ltd.

I/We further authorize Aramex India Pvt, Ltd., to make declaration and file all papers including but not limited to a Bill of Entry on my/our behalf based on my/our or consignor's declaration having an interest in the Shipment.

I further authorize Aramex India Pvt, Ltd. and its group companies / agents to act as my/our agent to Custom clear my/our shipments imported through Aramex India Pvt, Ltd. and to use the KYC documents for clearance of my/our shipments.

I/We indemnify Aramex India Pvt, Ltd. and its group companies from all liabilities arising out of its conduct as our agent in this regard.

The authorization shall remain valid and continue till revoked in writing and acknowledged by Aramex in writing and shall cover all our shipments sent by or addressed to me/our various offices/ branches in India. This authorization may be produced and presented before any customs stations in India as a formal authorization to your company for customs clearance of our shipments by you or your authorized agents.

Thanking you,

Yours sincerely,

Consignee Name

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295721659&sdata=GQNKV5rtkL8VKROMeBWd3f0sAV0leunlciv24espUpQ%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 8:45 AM
To: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Cc: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Dear Ronald,

Email sent to the customer to ask if he has an ID with the matching address. Awaiting response. Will get back at you shortly.

Thank you

On Thu, 6 Feb 2020 at 12:33, Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
@Maria Katrina Bautista<mailto:[email-masked]>

Are you able to provide the customer ID matching the address?

Krizette - In case ID is not available what kind of letter do you need? what is the content . Let us close this issue today.

Regards,
Ronald

On Wed, Feb 5, 2020 at 9:47 PM Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Hello Ronald,

Good evening!

If letter is not available, cnee needs to provide us an ID that is matching the address on the AWB. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295731652&sdata=FMfkDVgVJE8VWfb00bWpTw5kKJnEEW%2BTRppAjDCrlic%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 4:01 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hi Krizette,

In this particular case, what else can we do to clear this?

Regards,
Ronald

On Wed, Feb 5, 2020 at 2:20 PM Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ronald,

Kindly note that the letter is only being required if the consignee is changing their delivery details from the original details you mentioned on the AWB which we have informed your team already.

If the consignee can provide us KYC Documents that is matching their ID, then we will not have this issue.

I will send you a separate email on the KYC Documents that you can send to your India customers to avoid clearance delays in the future. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295741646&sdata=epciFh%2FMFsAHMm7s0JoQB47F4JCrDI0Ufe3oOkrXCXQ%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 2:13 PM
To: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: Shinette Grace Ochoa <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Feras Alzeobi <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Krizette, Ali

Why do we have such issues in India? What kind of letter do you need and how can we avoid this delay in the future?

Regards,
Ronald

On Wed, Feb 5, 2020 at 1:58 PM Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

May we know who can assist us in providing this request letter? The customer already provided from his side.

Please assist urgently as this case is going on since December.

Thank you

On Sat, 1 Feb 2020 at 18:02, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,

Are we able to provide this request letter?

Please advise.

Thank you

On Sat, 1 Feb 2020 at 14:28, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:
Dear Maria.

Below letter is from customer End. customs team also need a letter from shipper (mumzworld) side advising to change in address for the same

Thanks and Regards,

Muhammad Arsalan Ali

Customer Success Specialist

Aramex

Direct Line: 02 305 8016

Email: [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295741646&sdata=epciFh%2FMFsAHMm7s0JoQB47F4JCrDI0Ufe3oOkrXCXQ%3D&reserved=0>

________________________________
From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 31, 2020 1:41 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Dear Krizette and Muhamamd,

May we know if this letter from the receiver suffice?

Permission letter of request from custom department is attached
To custom department
From Pradeep Kumar Bhatnagar
Flat1 3 bhk b block Pims umarda UDAIPUR 313002

Sub permission for the change of address
Sir please accept permission for the change of address
Yours sincerely
Pradeep Kumar Bhatnagar
Proof of address attached

Please advise.

Thank you

On Thu, 23 Jan 2020 at 15:16, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,

Are we able to provide this request letter?

Please advise.

Thank you

On Wed, 22 Jan 2020 at 14:06, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:

Dear Maria.

Yes we also need a request letter from Mumzworld for permission from customs for amendment

Please advise

Thanks and Regards,

Muhammad Arsalan Ali

Customer Success Specialist

Aramex

Direct Line: 02 305 8016

Email: [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295751641&sdata=82yg%2FhaUG5VcT7lEoXJfQJ0AjHbOP02lRBQhV%2By%2BHVQ%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 22, 2020 10:00 AM
To: Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Cc: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Dear Muhamamd,

For clarification, you also need a request letter from Mumzworld for permission from customs for amendment?

@Ronald Gaviola<mailto:[email-masked]> - are we able to provide this request letter?

Please assist.

Thank you

On Fri, 17 Jan 2020 at 15:42, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:

Dear Muhamamd,

For clarification, you also need a request letter from Mumzworld for permission from customs for amendment?

@Ronald Gaviola<mailto:[email-masked]> - are we able to provide this request letter?

Please assist.

Thank you

On Mon, 13 Jan 2020 at 19:35, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:

Dear Maria

Good day,

Please note below update we have received from the India team as customer is asking to change the address in order to release the shipment but we cannot amend from our side since the shipment is already held in India customs but below is the only option to amend.

pls send us the request letter from Receiver and Sender for permission from customs for amendment.

Thanks and Regards,

Muhammad Arsalan Ali

Customer Success Specialist

Aramex

Direct Line: 02 305 8016

Email: [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295761641&sdata=PwDYyeNfYQHNu3cq64o%2Fdk18cOOoy16tFPOiXcoLMfQ%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 10:31 AM
To: Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

May we know the update on this case please.

Thank you

On Thu, 9 Jan 2020 at 15:22, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:

Hi Maria,

Please note our team have already contacted the customer and the customer requested to change the address and our team is currently working on it with customer

Thanks and Regards,

Muhammad Arsalan Ali

Customer Success Specialist

Aramex

Direct Line: 02 305 8016

Email: [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295761641&sdata=PwDYyeNfYQHNu3cq64o%2Fdk18cOOoy16tFPOiXcoLMfQ%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 11:17 AM
To: Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

May we know if the customer has been contacted?

Please advise

Thank you

On Wed, 8 Jan 2020 at 15:57, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:

Dear Maria.

Well noted we will inform the same to our India team.

Thanks and Regards,

Muhammad Arsalan Ali

Customer Success Specialist

Aramex

Direct Line: 02 305 8016

Email: [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295771633&sdata=ZC%2BjVEenCldUW0yOEL0KKmhVbALptygiwV0WhCGjWWw%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 8, 2020 11:16 AM
To: Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Please contact the customer on this #:

Amendment of Mobile no, 9885175452
Tracking number 31808005471
Order no 600645323

Please also update us once the customer has been contacted.

Thank you

On Thu, 2 Jan 2020 at 12:20, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:

Hello Maria.

Our team tried contacting the customer but no response. Below are some details which needs to be confirmed with customer, please inform your customer if they can contact our team to clear on # Tel: +91 22 3300 3300

Below details needs to be confirmed:

We require address proof for below delivery address.

Address

st./LMK: 366 silver oak bungalow phase 3 Cherlapally Hyderabad telengana Hyderabad

City

Hyderabad

State

Telangana Zip  500051

With above requested address proof we require below authorization on email body from cnee end to complete KYC process/

To,

Aramex India Private Limited,

Subject : Authorization for Customs clearance and applicable regulatory bodies

To whomsoever it may concern

I/We as consignee hereby authorize Aramex India Pvt, Ltd. and its group companies / agents to act as my/our agent to Custom clear my/our shipments imported through Aramex India Pvt, Ltd.

I/We further authorize Aramex India Pvt, Ltd., to make declaration and file all papers including but not limited to a Bill of Entry on my/our behalf based on my/our or consignor's declaration having an interest in the Shipment.

I further authorize Aramex India Pvt, Ltd. and its group companies / agents to act as my/our agent to Custom clear my/our shipments imported through Aramex India Pvt, Ltd. and to use the KYC documents for clearance of my/our shipments.

I/We indemnify Aramex India Pvt, Ltd. and its group companies from all liabilities arising out of its conduct as our agent in this regard.

The authorization shall remain valid and continue till revoked in writing and acknowledged by Aramex in writing and shall cover all our shipments sent by or addressed to me/our various offices/ branches in India. This authorization may be produced and presented before any customs stations in India as a formal authorization to your company for customs clearance of our shipments by you or your authorized agents.

Thanking you,

Yours sincerely,

Consignee Name

Thanks and Regards,

Muhammad Arsalan Ali

Customer Success Specialist

Aramex

Direct Line: 02 305 8016

Email: [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295771633&sdata=ZC%2BjVEenCldUW0yOEL0KKmhVbALptygiwV0WhCGjWWw%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 1, 2020 2:22 PM
To: Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Any update on this?

The customer keeps coming back to us. The customer is now very upset and wants to cancel the order and refund.

Please assist urgently.

Thank you

On Thu, 26 Dec 2019 at 17:43, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:

Hi Maria.

Thank you for the below we have informed the team to contact and have it cleared asap , we will advise you once we have an update

Thanks and Regards,

Muhammad Arsalan Ali

Customer Success Specialist

Aramex

Direct Line: 02 305 8016

Email: [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295781633&sdata=drFBbNLuC7BDFqVdXlFNhYAuzOk%2B86KTiVSha4uHYwI%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 26, 2019 1:06 PM
To: Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Please see alternative mobile numbers for contact is 9885175452, 9885175451, 7891586226, 9636781291

KYC attached:

Please assist urgently.

Thank you

On Thu, 19 Dec 2019 at 16:24, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:

Hi Maria.

Our team called 3 times but number unreachable can you provide alternative number?

Thanks and Regards,

Muhammad Arsalan Ali

Customer Success Specialist

Aramex

Direct Line: 02 305 8016

Email: [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295791623&sdata=4mieqgoSoAhazNGjiUW7s7a7ueVuXqxYbh1ZR69MQuo%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 12:19 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

May we please request you to contact the customer? The customer is sending emails everyday requesting cancellation and refund.

Please assist urgently.

Thank you

On Wed, 18 Dec 2019 at 12:47, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:

Hello Katrina,

Our team is continuously pushing our india office and we will let you know the outcome.

Thanks and Regards,

Krizette M. Masangkay

Customer Success Leader

Aramex

Direct Line: 04 503 0633

Email [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295791623&sdata=4mieqgoSoAhazNGjiUW7s7a7ueVuXqxYbh1ZR69MQuo%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 18, 2019 8:43 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Christian Mendoza <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hello team,

Any update on this?

Please assist urgently.

Thank you

On Tue, 17 Dec 2019 at 18:09, Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:

Hello team,

Any update on this?

The customer is following up. She already wants to cancel the order and refund her money.

Please see customer's email below:

Pradeep Bhatnagar<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmumzworldhelp.zendesk.com%2Fagent%2F%23%2Fusers%2F364568365540&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295801617&sdata=LrZ%2FKsQF05qp1id7Vh64sJlffzAtebBL4u5%2F56mcmiU%3D&reserved=0>Saturday 17:41

I have not received my order yet and inspite of providing adhar kyc documents There is no progress on the delivery, that is the reason for the cancellation of the order and refund of money

Please assist urgently.

Thank you

On Thu, 12 Dec 2019 at 15:36, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:

Dear Chris,

I already asked our KYC team to call the consignee and clarify the issue. Thanks

Thanks and Regards,

Krizette M. Masangkay

Customer Success Leader

Aramex

Direct Line: 04 503 0633

Email [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295811617&sdata=8MfKuweOo8B8Gv9zM3qX3qBGYCyCSTYfzgGM4gopQqc%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Christian Mendoza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 12, 2019 10:56 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Michaela Manibo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hi Krizette,

SHIP TOPradeep Bhatnagar
366 silver oak bungalow phase 3
Cherlapally Hyderabad telengana
Hyderabad
India Map

SHIP PHONE919885175412

Thank you and Best Regards,

[https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ]

On Thu, Dec 12, 2019 at 10:41 AM Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:

Dear Christian

Can you share me the consignee contact #?

Thanks and Regards,

Krizette M. Masangkay

Customer Success Leader

Aramex

Direct Line: 04 503 0633

Email [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295811617&sdata=8MfKuweOo8B8Gv9zM3qX3qBGYCyCSTYfzgGM4gopQqc%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Christian Mendoza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 12, 2019 10:20 AM
To: Michaela Manibo <[email-masked]<mailto:[email-masked]>>
Cc: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Aramex 31808005471 for 600645323

Hi Team,

Customer is asking now to cancel the order.

Thank you and Best Regards,

[https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ]

On Wed, Dec 11, 2019 at 9:16 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:

Hi Krizette,

Yes, the customer has provided the information.

Thank you!

[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Wed, Dec 11, 2019 at 8:47 AM Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:

Dear Michaela,

Please advise on below. thank you

Thanks and Regards,

Krizette M. Masangkay

Customer Success Leader

Aramex

Direct Line: 04 503 0633

Email [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295821610&sdata=KG602okP1v5WdsxWTYjTaOmaZ%2BJlj0U38fOV3ICF2EY%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Krizette Masangkay
Sent: Tuesday, December 10, 2019 12:05 PM
To: Michaela Manibo <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: RE: Aramex 31808005471 for 600645323

Dear Michaela,

Our team has been sending SMS reminder to provide the KYC docs required to clear the shipment.

Please check with cnee if they already provided the required document. Thank you

Thanks and Regards,

Krizette M. Masangkay

Customer Success Leader

Aramex

Direct Line: 04 503 0633

Email [email-masked]<mailto:[email-masked]>

aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295831613&sdata=A83Ry2e9c8S8mRfauuRZCIQqMs5kxG328PdCx0YgikA%3D&reserved=0>

[A picture containing vector graphics    Description generated with very high confidence]

From: Michaela Manibo <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 10, 2019 11:24 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Aramex 31808005471 for 600645323

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Good morning.

Please assist on the order as the customer has been following it up until now.

Thanks

[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

--
Regards,

[https://docs.google.com/uc?export=download&id=1vx9GjK5w4TX8awN5r192ZT0BxLw2nGcN&revid=0B7lJH7sxJ5zwK2pKMUdycXVzYzdnWE1TcEQ2RWVISitKK0NZPQ]