Subject: Re: [EXTERNAL] Re: damaged shipment 100158262 // 1Z289F8W6756112190 1Z289F8W6756844202
From: Ahmed Irfan <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Samiya Sheikh <[email-masked]>, KSA Lastmile <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Sat, 11 Jul 2020 12:35:54 +0300
List-Id: <ccteam.mumzworld.com>

++Ronald,

Dear Ronald,

Please assist here as shipment damaged by UPS.

On Sat, Jul 11, 2020 at 12:18 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Ahmed and Zubair,
>
> The customer is very upset until now she hasn't received her order yet.
>
> While waiting for the shipment, can we place a new order instead?  The
> customer is extremely upset. It's not her fault that her order got damaged
> by the courier.
>
> As per the customer, if this will not be resolved, she will take
> legal action.
>
> Please advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jul 11, 2020 at 10:51 AM Ahmed Irfan <[email-masked]> wrote:
>
>> HI Samiya,
>>
>> The package is not received yet.
>>
>> On Sat, Jul 11, 2020 at 9:30 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly confirm if this shipment is received at Tamer?
>>>
>>> Regards
>>>
>>> On Mon, Jul 6, 2020 at 10:01 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly confirm if this shipment is received at Tamer?
>>>>
>>>> Regards
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: <[email-masked]>
>>>> Date: Wed, Jul 1, 2020 at 10:52 AM
>>>> Subject: RE: [EXTERNAL] Re: damaged shipment 100158262 //
>>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>>> To: <[email-masked]>
>>>> Cc: <[email-masked]>, <[email-masked]>, <
>>>> [email-masked]>, <[email-masked]>, <[email-masked]>, <
>>>> [email-masked]>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Samiya,
>>>>
>>>>
>>>>
>>>> We will RTS both the packages
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Samiya Sheikh [mailto:[email-masked]]
>>>> *Sent:* Wednesday, July 1, 2020 10:51 AM
>>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>>> *Cc:* Uaeclaim (VDQ8HXC) <[email-masked]>; Mostafa Said <
>>>> [email-masked]>; Mohit Caleb <[email-masked]>; Eugene
>>>> Mugisa <[email-masked]>; Customer Care Team <[email-masked]>;
>>>> Ronald Gaviola <[email-masked]>
>>>> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
>>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>>>
>>>>
>>>>
>>>> Hi Chanteller,
>>>>
>>>>
>>>>
>>>> Kindly confirm returning both packages.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Mon, Jun 29, 2020 at 5:33 PM Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>> Chantelle,
>>>>
>>>>
>>>>
>>>> Please return the package to Tamer, as agreed with Samiya
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jun 28, 2020 at 12:40 PM <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Ronald,
>>>>
>>>>
>>>>
>>>> We have raised a tracer for the damaged shipment, investigation is
>>>> underway.
>>>>
>>>>
>>>>
>>>> However can we RTS the 2nd box  ? or do you want us to deliver the
>>>> same.  ?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards A _ UPS TRACKING #: 1Z289F8W6756112190                 EXC
>>>> DATE: 23/06/20 12:45
>>>>
>>>>      STATUS        : THE PACKAGE WAS D/PKG ABANDONED BY THE SENDER AND
>>>> RECEIVER
>>>>
>>>> B _ UPS TRACKING #: 1Z289F8W6756844202                 EXC DATE:
>>>> 25/06/20 10:02
>>>>
>>>>      STATUS        : DAMAGE REPORTED /DAMAGE CLAIM UNDER INVESTIGATION
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>> *Sent:* Sunday, June 28, 2020 12:04 PM
>>>> *To:* Samiya Sheikh <[email-masked]>; Cardozo Chantelle
>>>> (EUR6CTC) <[email-masked]>
>>>> *Cc:* Mostafa Said <[email-masked]>; Mohit Caleb <
>>>> [email-masked]>; Eugene Mugisa <[email-masked]>; customer
>>>> care <[email-masked]>
>>>> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
>>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>>>
>>>>
>>>>
>>>> [email-masked] <[email-masked]>
>>>>
>>>>
>>>>
>>>> Please update
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jun 28, 2020 at 9:44 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Ronald,
>>>>
>>>>
>>>>
>>>> Please update  and advise on this.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 12:49 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Ronald,
>>>>
>>>>
>>>>
>>>> Please update urgently.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Thu, Jun 25, 2020 at 3:31 PM <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Ronald,
>>>>
>>>>
>>>>
>>>> Tracer is raised for the same.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>   Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>> *Sent:* Thursday, June 25, 2020 3:11 PM
>>>> *To:* Mostafa Said <[email-masked]>
>>>> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>>> Mohit Caleb <[email-masked]>; Samiya Sheikh <[email-masked]>;
>>>> Zaldivar Richelle (VLR5DPB) <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>; Customer Care Team <[email-masked]>
>>>> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
>>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>>>
>>>>
>>>>
>>>> [email-masked] <[email-masked]>
>>>>
>>>>
>>>>
>>>> FYI.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 25, 2020 at 2:50 PM Mostafa Said <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Ronald,
>>>>
>>>>
>>>>
>>>> I went through the CCTV footage for this order, and it was packed in
>>>> very good condition the liquid items in small size box so the items can't
>>>> be shaking inside the box.
>>>>
>>>> and the helper kept the box of the liquid inside the Mumz Box, and he
>>>> pasted A caution sticker on the outage of the box (Fragile Sticker).
>>>>
>>>> This case not related to the packaging at all, Screenshot attached.
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 25, 2020 at 11:56 AM Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>> +Mostafa Said <[email-masked]> +Mohit Caleb
>>>> <[email-masked]>
>>>>
>>>>
>>>>
>>>> Please investigate the packing.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 24, 2020 at 3:41 PM <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Ronald,
>>>>
>>>>
>>>>
>>>> It was one of two boxes that was damaged, the attached was shared with
>>>> you  (1Z289F8W6756844202)
>>>>
>>>>
>>>>
>>>> Can we deliver the pending box ? (1Z289F8W6756112190  )
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>   Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>> *Sent:* Wednesday, June 24, 2020 12:31 PM
>>>> *To:* Samiya Sheikh <[email-masked]>; Cardozo Chantelle
>>>> (EUR6CTC) <[email-masked]>; Zaldivar Richelle
>>>> (VLR5DPB) <[email-masked]>
>>>> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
>>>> [email-masked]>
>>>> *Subject:* [EXTERNAL] Re: damaged shipment 100158262 //
>>>> 1Z289F8W6756112190
>>>>
>>>>
>>>>
>>>> CAUTION! This email originated outside of the organization. Please do
>>>> not open attachments or click links from an unknown or suspicious origin.
>>>> ------------------------------
>>>>
>>>> Chantelle,
>>>>
>>>>
>>>>
>>>> Please investigate what happened here.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 24, 2020 at 11:35 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Please check and confirm to make a replacement.
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Mon, Jun 22, 2020 at 7:32 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> This shipment is damaged by UPS. Please confirm to make replacement
>>>> order.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>