Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective
From: Denmark A <[email-masked]>
To: Elena Skryabina <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sat, 11 Jul 2020 12:45:38 +0400
List-Id: <ccteam.mumzworld.com>

+Elena Skryabina <[email-masked]> Please assist.

Also find the attached Sales Invoice for your reference.

Customer Purchased Date : July 01/2020
Delivered Date : July 06/2020
Complaint Date :  July 06/2020
Collection Received Date : July 10/2020

Regards,
Den mark

On Sat, Jul 11, 2020 at 12:33 PM Retail <[email-masked]> wrote:

> Dear Denmark,
>
>                 The drive chain is broken, and this is considered as
> damaged by the customer. So Return cannot be accepted for damaged items.
>
>
>
> Feel free to call me for any ambiguities.
>
>
>
> Regards,
>
> *Zishan Bashir*
>
> Key Accounts Manager
>
>
>
> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
> [email-masked] • PO Box 8783, Dubai, UAE
> ------------------------------
>
>  <http://arwani.ae/>
>
> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>
> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>
> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>
> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>
>
>
>  <800279264>[image: Facebook
> icon] <https://www.facebook.com/ArwaniTrading/>
> <https://www.linkedin.com/company/3093642/>
> <https://www.instagram.com/arwanitrading/>
>
>
> [email-masked]
> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>
> *www.**arwani**.ae* <http://www.arwani.ae/>
>
>
>
> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Saturday, July 11, 2020 12:20 PM
> *To:* Retail <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
> Kids Bike - Green // Defective
>
>
>
> Dear Team,
>
>
>
> Confirmed.
>
>
>
> Please share with us your complete address and contact person details, to
> whom we will hand over the item.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jul 11, 2020 at 12:07 PM Retail <[email-masked]> wrote:
>
> Dear Denmark,
>
>                 The picture below indicates the drive chain is also
> broken. Kindly confirm this, as this is considered as a damaged item.
>
>
>
> Regards,
>
> *Zishan Bashir*
>
> Key Accounts Manager
>
>
>
> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
> [email-masked] • PO Box 8783, Dubai, UAE
> ------------------------------
>
>  <http://arwani.ae/>
>
> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>
> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>
> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>
> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>
>
>
>  <800279264>[image: Facebook
> icon] <https://www.facebook.com/ArwaniTrading/>
> <https://www.linkedin.com/company/3093642/>
> <https://www.instagram.com/arwanitrading/>
>
>
> [email-masked]
> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>
> *www.**arwani**.ae* <http://www.arwani.ae/>
>
>
>
> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Saturday, July 11, 2020 11:18 AM
> *To:* Retail <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids
> Bike - Green // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> We received the subject order today but the Stabilisers (2 little wheels)
> are not balanced in the sense that they don't touch the ground at the same
> time. The bicycle therefore is not stable for my kid who is a beginner on
> bicycles.
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>