Subject: RE: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective
From: Retail <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sat, 11 Jul 2020 08:33:04 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,
                The drive chain is broken, and this is considered as damaged by the customer. So Return cannot be accepted for damaged items.

Feel free to call me for any ambiguities.

Regards,
Zishan Bashir
Key Accounts Manager

M: +971 56 896 3188 • T: +971 4 2828 223 (EXT 155) • E: [email-masked]<mailto:[email-masked]> • PO Box 8783, Dubai, UAE
________________________________
<http://arwani.ae/>
• Abu Dhabi<https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
• Dubai<https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
• Sharjah<https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
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<https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>

From: Denmark A [mailto:[email-masked]]
Sent: Saturday, July 11, 2020 12:20 PM
To: Retail <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective

Dear Team,

Confirmed.

Please share with us your complete address and contact person details, to whom we will hand over the item.

Regards,
Den mark

On Sat, Jul 11, 2020 at 12:07 PM Retail <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,
                The picture below indicates the drive chain is also broken. Kindly confirm this, as this is considered as a damaged item.

Regards,
Zishan Bashir
Key Accounts Manager

M: +971 56 896 3188 • T: +971 4 2828 223 (EXT 155) • E: [email-masked]<mailto:[email-masked]> • PO Box 8783, Dubai, UAE
________________________________
<http://arwani.ae/>
• Abu Dhabi<https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
• Dubai<https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
• Sharjah<https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
• Muscat<https://goo.gl/maps/mdD466qkir82> +968 2 4799 667

<tel:800279264>[Facebook icon]<https://www.facebook.com/ArwaniTrading/>[LinkedIn icon]<https://www.linkedin.com/company/3093642/>[Instagram icon]<https://www.instagram.com/arwanitrading/>
[email-masked]<mailto:[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
www.arwani.ae<http://www.arwani.ae/>

<https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, July 11, 2020 11:18 AM
To: Retail <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

We received the subject order today but the Stabilisers (2 little wheels) are not balanced in the sense that they don't touch the ground at the same time. The bicycle therefore is not stable for my kid who is a beginner on bicycles.

We appreciate your support in this matter, Thank you.

Regards,
Den mark