Subject: Re: 600898786_2 Wrong update
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Naib Khan <[email-masked]>, [email-masked], Angeli Fontillas <[email-masked]>, Muhammad Ayoub <[email-masked]>, Eugene Mugisa <[email-masked]>, Hafiz Abdul Ghaffar <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, Road Rider <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sat, 11 Jul 2020 12:24:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The customer called again until now her order has not been delivered. Now,
the customer doesn't want it anymore and wants her money back.

Please assist. The finance team will process the refund unless confirmed.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 5, 2020 at 11:27 AM Mostafa saad <[email-masked]>
wrote:

> @[email-masked] <[email-masked]>  If we didn't
> receive any feedback from your side by the EOD today will proceed this
> order as lost on your side
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Sun, Jul 5, 2020 at 11:26 AM Naib Khan <[email-masked]> wrote:
>
>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>> <[email-masked]> please assist the customer following up and no
>> response from  Road Rider.
>>
>>
>>
>> Regards.
>> Naib
>>
>>
>> On Sat, 4 Jul 2020 at 18:05, Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Muhammad,
>>>
>>> May we have an update on this please?
>>>
>>> Please advise asap, customer is constantly following up and upset on the
>>> delay.
>>>
>>> Thank you.
>>>
>>> On Sat, 4 Jul 2020 at 11:14, Naib Khan <[email-masked]> wrote:
>>>
>>>> Please update.
>>>>
>>>> Regards.
>>>> Naib
>>>>
>>>>
>>>> On Sat, 4 Jul 2020 at 11:03, Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Team,
>>>>>
>>>>> May we have an update please?
>>>>>
>>>>> Customer called in again to follow up.
>>>>>
>>>>> Please advise if the shipment was lost , do we need to place a new
>>>>> order?
>>>>>
>>>>> We need to resolve this today.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> On Fri, 3 Jul 2020 at 12:22, Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please advise if we should place a new order for the customer
>>>>>>
>>>>>> On Wed, Jul 1, 2020 at 3:02 PM Road Rider <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> We are checking on this shipment and will update you soon.
>>>>>>> *Rgds;*
>>>>>>> *Rukhsana Zafar*
>>>>>>> 📞 +971-43246555 |📱 +971-543080393
>>>>>>>
>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 1 Jul 2020 at 13:11, Eugene Mugisa <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Penalty for wrong update @'Mostafa saad' <[email-masked]>
>>>>>>>> on Road Rider
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best,
>>>>>>>>
>>>>>>>> Eugene.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>>> *Sent:* Wednesday, July 1, 2020 2:08 PM
>>>>>>>> *To:* Road Rider <[email-masked]>; Muhammad Ayoub <
>>>>>>>> [email-masked]>; [email-masked]; customer care <
>>>>>>>> [email-masked]>; lastmile <[email-masked]>; Hyacinth
>>>>>>>> Joyce <[email-masked]>
>>>>>>>> *Subject:* 600898786_2 Wrong update
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi R.R,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>    - On our record, the shipment shows delivered but the customer
>>>>>>>>    did not receive the delivery
>>>>>>>>
>>>>>>>>         Please assist to deliver TODAY - items are urgently needed
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards.
>>>>>>>>
>>>>>>>> Naib
>>>>>>>>
>>>>>>>> --
>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>> Groups "lastmile" group.
>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>> send an email to [email-masked].
>>>>>>>> To view this discussion on the web visit
>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com
>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>> .
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>