Subject: Re: Shipped Qatar Orders
From: Maria Katrina Bautista <[email-masked]>
To: Rocel Guitierrez <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Sat, 11 Jul 2020 16:18:54 +0800
List-Id: <ccteam.mumzworld.com>

Hello team,

Any update on the shipments?

Please assist urgently.

Thank you

On Mon, 6 Jul 2020 at 12:44, Maria Katrina Bautista <[email-masked]>
wrote:

> Hello team,
>
> Any update on the shipments?
>
> Both orders a re from March.
>
> Please assist urgently.
>
> Thank you
>
> On Sun, 21 Jun 2020 at 21:36, Rocel Guitierrez <[email-masked]>
> wrote:
>
>> Dear Maria,
>>
>>
>>
>> Good day
>>
>> Apology  about the delay in providing the  shipment status, we have
>> requested to investigate this matter with KWI operation team
>>
>>
>>
>>
>>
>> *P.S.*We are glad to inform you that part of service enhancement, we
>> have created a unified E-mail  address for our Customer Support Department
>> linked with our ticketing system to make sure all your inquiries are
>> attended to, on time!
>>
>>
>>
>> Henceforth, please be reminded to send all your inquiries to the below
>> E-mail address onwards: [email-masked]
>> <[email-masked]>*
>>
>>
>>
>> Regards,
>>
>> *Rocel Gutierrez*
>>
>> Senior Customer Support Executive
>>
>>
>>
>>
>>
>> Hotline: *+971 4 7018600*
>>
>> *“One Posta For An Outstanding Delivery  Experience”*
>>
>>
>>
>>
>> *From:* Maria Katrina Bautista [mailto:[email-masked]]
>> *Sent:* Saturday, June 20, 2020 9:29 AM
>> *To:* Rocel Guitierrez
>> *Cc:* Ronald Gaviola; lastmile; Ekta Jesswani; Amir Julkarnain; customer
>> care
>> *Subject:* Re: Shipped Qatar Orders
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Any update on these orders?
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Wed, 10 Jun 2020 at 14:03, Rocel Guitierrez <[email-masked]>
>> wrote:
>>
>> Dear Ronald,
>>
>>
>>
>> Good day
>>
>> Let me check with KWI team and advise back
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *P.S.*We are glad to inform you that part of service enhancement, we
>> have created a unified E-mail  address for our Customer Support Department
>> linked with our ticketing system to make sure all your inquiries are
>> attended to, on time!
>>
>>
>>
>> Henceforth, please be reminded to send all your inquiries to the below
>> E-mail address onwards: [email-masked]
>> <[email-masked]>*
>>
>>
>>
>> Regards,
>>
>> *Rocel Gutierrez*
>>
>> Senior Customer Support Executive
>>
>>
>>
>>
>>
>> Hotline: *+971 4 7018600*
>>
>> *“One Posta For An Outstanding Delivery  Experience”*
>>
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Wednesday, June 10, 2020 9:11 AM
>> *To:* Maria Katrina Bautista; Rocel Guitierrez; Rami Khader
>> *Cc:* lastmile; Ekta Jesswani; Amir Julkarnain; customer care
>> *Subject:* Re: Shipped Qatar Orders
>>
>>
>>
>> +Rocel Guitierrez <[email-masked]> +Rami Khader
>> <[email-masked]>
>>
>>
>>
>> Please check.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Tue, Jun 9, 2020 at 6:00 PM Maria Katrina Bautista <
>> [email-masked]> wrote:
>>
>> Hello Ronald,
>>
>>
>>
>> May we know what will happen to these orders?
>>
>>
>>
>> 600760035 - Speedex::1008634631
>> 600755524 - Speedex::1008634756
>>
>>
>>
>> The customers are now asking for cancellation due to the excessive delay.
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you
>>
>>