Subject: Re: Aramex 31808005471 for 600645323
From: Maria Katrina Bautista <[email-masked]>
To: Muhamamd Ali <[email-masked]>
Cc: Krizette Masangkay <[email-masked]>, Ekta Jesswani <[email-masked]>, Hassan Chahine <[email-masked]>, Christian Mendoza <[email-masked]>, Michaela Manibo <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>
Date: Sat, 11 Jul 2020 16:06:54 +0800
List-Id: <ccteam.mumzworld.com>

Hello team,

Any update on this?

Please assist.

Thank you

On Wed, 24 Jun 2020 at 21:08, Maria Katrina Bautista <[email-masked]>
wrote:

> Hello team,
>
> Any update on this?
>
> Please assist urgently.
>
> Thank you
>
> On Tue, 9 Jun 2020 at 20:06, Maria Katrina Bautista <[email-masked]>
> wrote:
>
>> Hello team,
>>
>> Any update on this?
>>
>> Please assist.
>>
>> Thank you
>>
>> On Sat, 30 May 2020 at 19:30, Muhamamd Ali <[email-masked]> wrote:
>>
>>> Hello Maria
>>>
>>>
>>>
>>> Im following up with India team again for the latest update and will
>>> advise you back asap
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Muhammad Arsalan Ali*
>>>
>>> Customer Success Specialist
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 607 6127
>>>
>>> Email: [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Saturday, May 30, 2020 3:28 PM
>>> *To:* Ronald Gaviola <[email-masked]>; Hassan Chahine <
>>> [email-masked]>; Muhamamd Ali <[email-masked]>; Krizette
>>> Masangkay <[email-masked]>
>>> *Cc:* Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Christian Mendoza <[email-masked]>;
>>> Michaela Manibo <[email-masked]>; customer care <
>>> [email-masked]>; lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> Please assist urgently.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Thu, 21 May 2020 at 20:09, Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> The customer wants his refund asap
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Fri, 8 May 2020 at 17:52, Maria Katrina Bautista <[email-masked]>
>>> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> The customer wants the refund of this order.
>>>
>>>
>>>
>>> Please assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Thu, 23 Apr 2020 at 17:18, Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> Hassan, Arsalan
>>>
>>>
>>>
>>> Waiting for your feedback here, please.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Apr 23, 2020 at 7:54 AM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> Hassan,
>>>
>>>
>>>
>>> We shall not pay for the storage and penalty. The customer and us are
>>> not aware of these charges.
>>>
>>>
>>>
>>> Let us close this case today.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Apr 6, 2020 at 11:08 AM Ekta Jesswani <[email-masked]>
>>> wrote:
>>>
>>> Hi Kate,
>>>
>>>
>>>
>>> Sorry for the late response.
>>>
>>> Were the KYC documents obtained from the customer and given to Aramex?
>>> And when?
>>>
>>>
>>>
>>> @Ronald Gaviola <[email-masked]> We should not be responsible for
>>> paying storage, penalty and customs charges.
>>>
>>> With all the requests for documentation going back and forth, Aramex has
>>> held the package for the longest time.
>>>
>>>
>>>
>>> How can we clear this?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ekta
>>>
>>>
>>>
>>>
>>>
>>> On Mon, 6 Apr 2020 at 09:43, Maria Katrina Bautista <[email-masked]>
>>> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> Please assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Sat, 4 Apr 2020 at 13:34, Maria Katrina Bautista <[email-masked]>
>>> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Order #600645323
>>> Order Date:  24-Nov-2019
>>> Order Delivered: Shipment confiscated by customs authorities
>>> Item: AE-5016533647020
>>> Neocate Junior with Prebiotics Formula With Vanilla - 400g
>>> Item Value: AED 261.45
>>>
>>> Here's a timeline of what happened in the case.
>>>
>>> 24-Nov-2019 - Purchased date
>>> 27 Nov 2019 - KYC details needed
>>> 28 Nov 2019 - customs clearance
>>> 10 Dec 2019 - Shipment update: NEED KYC FOR CBE FILING PURPOSE
>>> 03 Jan 2020 - Shipment confiscated by customs authorities (address on
>>> the order is different from the address on the customer's ID)
>>> 01 Feb 2020 - request letter needed for permission from customs for
>>> amendment
>>> 06 Feb 2020 - both letters from customer and Mumzworld were provided to
>>> Aramex
>>> 19 Feb 2020 - Shipment will be released once below customs charges are
>>> paid
>>> Duty – 2620/-
>>> Penalty- 2650/-
>>> Storage Charges-500/-
>>>
>>> I have asked the team who will be responsible for the penalty and
>>> storage charges. Ronald even questioned them that we were not informed that
>>> there will be applicable penalty and storage charges. As per Aramex, these
>>> charges were also informed to them recently by India customs.
>>>
>>>
>>>
>>> The case has been going on since Nov and the item is milk stuck on
>>> customs for so long, it's possible that it might be spoiled by now as we
>>> cannot guarantee that the item was stored in a controlled temperature.
>>>
>>>
>>>
>>> Please advise on how to further assist the customer.
>>>
>>>
>>>
>>> Can we go ahead and request a refund for this?
>>>
>>>
>>>
>>> Kindly assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Sat, 4 Apr 2020 at 13:27, Maria Katrina Bautista <[email-masked]>
>>> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> The case has been going on since Nov and the item is milk stuck on
>>> customs for so long, it's possible that it might be spoiled by now as we
>>> cannot guarantee that the item was stored in a controlled temperature.
>>>
>>>
>>>
>>> Please advise on how to further assist the customer.
>>>
>>>
>>>
>>> Can we go ahead and request a refund for this?
>>>
>>>
>>>
>>> Kindly assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Tue, 31 Mar 2020 at 12:29, Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Hello Shinette and Ekta,
>>>
>>>
>>>
>>> Please assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Mon, 30 Mar 2020 at 11:56, Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> Please assist urgently. The case is since November.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Fri, 27 Mar 2020 at 18:14, Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> This case has been going since November and up until now we do not have
>>> a clear resolution for this.
>>>
>>>
>>>
>>> Here's a timeline of what happened on the case.
>>>
>>>
>>>
>>> 24-Nov-2019 - Purchased date
>>> 27 Nov 2019 - KYC details needed
>>> 28 Nov 2019 - customs clearance
>>> 10 Dec 2019 - Shipment update: NEED KYC FOR CBE FILING PURPOSE
>>> 03 Jan 2020 - Shipment confiscated by customs authorities (address on
>>> the order is different from the address on the customer's ID)
>>> 01 Feb 2020 - request letter needed for permission from customs for
>>> amendment
>>> 06 Feb 2020 - both letters from customer and Mumzworld were provided to
>>> Aramex
>>> 19 Feb 2020 - Shipment will be released once below customs charges are
>>> paid
>>> Duty – 2620/-
>>> Penalty- 2650/-
>>> Storage Charges-500/-
>>>
>>> I have asked the team who will be responsible for the penalty and
>>> storage charges. Ronald even questioned them that we were not informed that
>>> there will be applicable penalty and storage charges. As per Aramex, these
>>> charges were also informed to them recently by India customs.
>>>
>>>
>>>
>>> Please assist on how to further assist the customer. As the customer is
>>> now asking for refund as this has been going on for a while now.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, 16 Mar 2020 at 22:06, Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Did you contact the customer for the customs charge as this is the reply
>>> we receive from the customer - No aramax team has not contacted
>>>
>>>
>>>
>>> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
>>> <[email-masked]> / @Ronald Gaviola <[email-masked]> - who
>>> will be responsible for the penalty and storage charges?
>>>
>>>
>>>
>>> Please assist
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, 14 Mar 2020 at 16:39, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Katrina
>>>
>>>
>>>
>>> The customer did not confirm with us of paying the related customs charge
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817435705&sdata=td%2BvQ0ou2BL5d%2F3axTO9N9zWizOLHglLVGv7UOQGdvM%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Friday, March 13, 2020 8:38 AM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Christian
>>> Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Muhamamd Ali <[email-masked]>; Hassan Chahine <[email-masked]>;
>>> lastmile <[email-masked]>; Feras Alzeobi <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> @Krizette Masangkay <[email-masked]> - Were you able to contact
>>> the customer about the customs fees alone?
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, 11 Mar 2020 at 15:39, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Hi Ronald,
>>>
>>>
>>>
>>> The penalty and storage charge was also informed to us recently by India
>>> customs
>>>
>>>
>>>
>>> We will check if we can reduce the penalty and storage charges.
>>>
>>>
>>>
>>> For the meantime, please let us know your final instruction. Thank you
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817435705&sdata=td%2BvQ0ou2BL5d%2F3axTO9N9zWizOLHglLVGv7UOQGdvM%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Ronald Gaviola <[email-masked]>
>>> *Sent:* Wednesday, March 11, 2020 10:40 AM
>>> *To:* Maria Katrina Bautista <[email-masked]>; Muhamamd Ali <
>>> [email-masked]>; Krizette Masangkay <[email-masked]>; Hassan
>>> Chahine <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>> *Cc:* Christian Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>; Feras Alzeobi <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Krizette,
>>>
>>>
>>>
>>> We were not informed that there will be applicable penalty and
>>> storage charges. Why it is not mentioned in the beginning? We could have
>>> informed the customer for the additional charges else we come up on
>>> reasonable solution rather than keeping the package and attract penalty and
>>> storage fees
>>>
>>>
>>>
>>> It is not worth spending more money to pay penalty, duties and storage
>>> for an order worth 261 AED.
>>>
>>>
>>>
>>> Shine / Ekta - Please have someone to communicate with the customer and
>>> find a closure here. Option is to let them pay the charges or we destroy
>>> the package.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Mar 11, 2020 at 8:11 AM Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Dear Shinette and Ekta,
>>>
>>>
>>>
>>> Will the customer be responsible for the penalty and storage charges?
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>>
>>> On Tue, 10 Mar 2020 at 12:19, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Shine/Ekta
>>>
>>>
>>>
>>> Please advise on below. thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817445697&sdata=qwVdIBeSKM1ra7%2F%2BBC4W%2B7NqMmBOxhfiF8EP%2Fsy4bYA%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Tuesday, March 10, 2020 8:14 AM
>>> *To:* Krizette Masangkay <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>> *Cc:* Ronald Gaviola <[email-masked]>; Muhamamd Ali <
>>> [email-masked]>; Christian Mendoza <[email-masked]>;
>>> Michaela Manibo <[email-masked]>; customer care <
>>> [email-masked]>; lastmile <[email-masked]>; Feras Alzeobi
>>> <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Sat, 7 Mar 2020 at 18:22, Maria Katrina Bautista <[email-masked]>
>>> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> May we know if you have contacted the customer about the customs fees?
>>>
>>>
>>>
>>> Duty – 2620/-
>>>
>>> Penalty- 2650/-
>>>
>>> Storage Charges-500/-
>>>
>>>
>>>
>>> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
>>> <[email-masked]> - who will be responsible for the penalty and
>>> storage charges?
>>>
>>>
>>>
>>> Please assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Thu, 5 Mar 2020 at 12:03, Maria Katrina Bautista <[email-masked]>
>>> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> May we know if you have contacted the customer about the customs fees?
>>>
>>>
>>>
>>> Duty – 2620/-
>>>
>>> Penalty- 2650/-
>>>
>>> Storage Charges-500/-
>>>
>>>
>>>
>>> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
>>> <[email-masked]> - who will be responsible for the penalty and
>>> storage charges?
>>>
>>>
>>>
>>> Please assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Tue, 3 Mar 2020 at 12:11, Maria Katrina Bautista <[email-masked]>
>>> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> May we know if you have contacted the customer about the customs fees?
>>>
>>>
>>>
>>> Duty – 2620/-
>>>
>>> Penalty- 2650/-
>>>
>>> Storage Charges-500/-
>>>
>>>
>>>
>>> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
>>> <[email-masked]> - who will be responsible for the penalty and
>>> storage charges?
>>>
>>>
>>>
>>> Please assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Tue, 25 Feb 2020 at 15:35, Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Will the customer be responsible for the penalty and storage charges?
>>>
>>>
>>>
>>> The order was shipped since Nov and it took a long time to release
>>> from customs.
>>>
>>>
>>>
>>> The customer is threatening to go on social media and consumer
>>> protection.
>>>
>>>
>>>
>>> Please assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Thu, 20 Feb 2020 at 14:26, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Maria,
>>>
>>>
>>>
>>> From our side, SMS has been sent to client since 11/29 (almost every
>>> day) notifying about the KYC requirement.
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817445697&sdata=qwVdIBeSKM1ra7%2F%2BBC4W%2B7NqMmBOxhfiF8EP%2Fsy4bYA%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Thursday, February 20, 2020 8:11 AM
>>> *To:* Krizette Masangkay <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>> *Cc:* Feras Alzeobi <[email-masked]>; Ronald Gaviola <
>>> [email-masked]>; Muhamamd Ali <[email-masked]>; Christian
>>> Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> Please assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Wed, 19 Feb 2020 at 18:33, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Maria
>>>
>>>
>>>
>>> I will try to check if we can investigate further and get the old email
>>> communication of our India team
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817455694&sdata=edmYDzoRYpy2Rp%2FgCoGvBOeKQqPcXqCDZxfXVd%2BphV0%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Wednesday, February 19, 2020 2:23 PM
>>> *To:* Shinette Grace Ochoa <[email-masked]>; Ekta Jesswani <
>>> [email-masked]>; Feras Alzeobi <[email-masked]>
>>> *Cc:* Ronald Gaviola <[email-masked]>; Muhamamd Ali <
>>> [email-masked]>; Christian Mendoza <[email-masked]>;
>>> Michaela Manibo <[email-masked]>; customer care <
>>> [email-masked]>; lastmile <[email-masked]>; Krizette
>>> Masangkay <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Will be the customer be responsible for the penalty and storage charges?
>>>
>>>
>>>
>>> The order was shipped since Nov and it took a long time to release
>>> from customs.
>>>
>>>
>>>
>>> The customer is threatening to go on social media and consumer
>>> protection.
>>>
>>>
>>>
>>> @Krizette Masangkay <[email-masked]> - As per customer, he did not
>>> receive any communication from Aramex.
>>>
>>>
>>>
>>> Please assist urgently.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, 19 Feb 2020 at 15:10, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Ms. Maria,
>>>
>>>
>>>
>>> Shipment will be released once below customs charges are paid
>>>
>>>
>>>
>>> Please confirm if this will be collected from cnee or debited from your
>>> side. Thank you
>>>
>>>
>>>
>>>
>>>
>>> Duty – 2620/-
>>>
>>> Penalty- 2650/-
>>>
>>> Storage Charges-500/-
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817455694&sdata=edmYDzoRYpy2Rp%2FgCoGvBOeKQqPcXqCDZxfXVd%2BphV0%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Tuesday, February 18, 2020 11:33 AM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> Has the order been delivered?
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Sat, 15 Feb 2020 at 12:31, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Maria,
>>>
>>>
>>>
>>> Good morning!
>>>
>>>
>>>
>>> KYC has been verified and waiting for shipment to be transferred to
>>> office for delivery. Thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817465688&sdata=j2%2FyW4MUmX7U9DiA23ySU9ufvRzLLowXpONyRWoAAQs%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Krizette Masangkay
>>> *Sent:* Thursday, February 13, 2020 4:46 PM
>>> *To:* Maria Katrina Bautista <[email-masked]>
>>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* RE: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Dear Maria
>>>
>>>
>>>
>>> We have sent email to your customer this afternoon to confirm proceeding
>>> with the clearance with the authorization.
>>>
>>>
>>>
>>> Kindly assist to push the customer from your side as well. Thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817465688&sdata=j2%2FyW4MUmX7U9DiA23ySU9ufvRzLLowXpONyRWoAAQs%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Thursday, February 13, 2020 3:07 PM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> Please provide an update.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Wed, 12 Feb 2020 at 18:29, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Maria,
>>>
>>>
>>>
>>> Permission has just been received from customs to amend the address
>>>
>>>
>>>
>>> We are just waiting for the final clearance to be completed in order to
>>> deliver the shipment. Thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817475684&sdata=lGFdAfuQu104QwufXpJHQQsgkB7qRXFu%2Fuc%2BN4vWHC8%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Wednesday, February 12, 2020 11:17 AM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this shipment? The customer keeps on following up.
>>>
>>>
>>>
>>> Please advise
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Mon, 10 Feb 2020 at 16:40, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Hi Katrina,
>>>
>>>
>>>
>>> I have sent a request to our India office to recheck with customs.
>>>
>>>
>>>
>>> Since it took time for the required letter to be submitted, AWB was
>>> updated that it was confiscated and checking for the exact update now
>>>
>>>
>>>
>>> I will keep you posted. THnak you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817475684&sdata=lGFdAfuQu104QwufXpJHQQsgkB7qRXFu%2Fuc%2BN4vWHC8%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Monday, February 10, 2020 11:11 AM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Do we have an update on this case?
>>>
>>>
>>>
>>> May we know if the order has been delivered to the customer?
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Thu, 6 Feb 2020 at 18:15, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Hello Ronald,
>>>
>>>
>>>
>>> Noted on the letter and same has been forwarded to our customs team for
>>> approval. Thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817485675&sdata=0iFRE07aWtwMvHcaTTfs3rxebcaoJLom0c%2BvSwhmWug%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Ronald Gaviola <[email-masked]>
>>> *Sent:* Thursday, February 6, 2020 11:44 AM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Maria Katrina Bautista <[email-masked]>; Shinette Grace
>>> Ochoa <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>> Feras Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Krizette,
>>>
>>>
>>>
>>> PFA letter. Please arrange delivery asap
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Feb 6, 2020 at 9:34 AM Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> Below is the email we got from India KYC team regarding the letter.
>>> Thank you
>>>
>>>
>>>
>>> We require address proof for below delivery address.
>>>
>>>
>>>
>>> Address
>>>
>>> st./LMK: 366 silver oak bungalow phase 3 Cherlapally Hyderabad telengana
>>> Hyderabad
>>>
>>> City [Attached Image]
>>>
>>> Hyderabad
>>>
>>> State
>>>
>>> Telangana Zip [Attached Image] 500051
>>>
>>>
>>>
>>>
>>>
>>> With above requested address proof we require below authorization on
>>> email body from cnee end to complete KYC process/
>>>
>>>
>>>
>>>
>>>
>>> To,
>>>
>>>
>>>
>>> Aramex India Private Limited,
>>>
>>>
>>>
>>> Subject : Authorization for Customs clearance and applicable regulatory
>>> bodies
>>>
>>>
>>>
>>>
>>>
>>> To whomsoever it may concern
>>>
>>>
>>>
>>>
>>>
>>> I/We as consignee hereby authorize Aramex India Pvt, Ltd. and its group
>>> companies / agents to act as my/our agent to Custom clear my/our shipments
>>> imported through Aramex India Pvt, Ltd.
>>>
>>> I/We further authorize Aramex India Pvt, Ltd., to make declaration and
>>> file all papers including but not limited to a Bill of Entry on my/our
>>> behalf based on my/our or consignor's declaration having an interest in the
>>> Shipment.
>>>
>>>
>>>
>>> I further authorize Aramex India Pvt, Ltd. and its group companies /
>>> agents to act as my/our agent to Custom clear my/our shipments imported
>>> through Aramex India Pvt, Ltd. and to use the KYC documents for clearance
>>> of my/our shipments.
>>>
>>>
>>>
>>> I/We indemnify Aramex India Pvt, Ltd. and its group companies from all
>>> liabilities arising out of its conduct as our agent in this regard.
>>>
>>>
>>>
>>> The authorization shall remain valid and continue till revoked in
>>> writing and acknowledged by Aramex in writing and shall cover all our
>>> shipments sent by or addressed to me/our various offices/ branches in
>>> India. This authorization may be produced and presented before any customs
>>> stations in India as a formal authorization to your company for customs
>>> clearance of our shipments by you or your authorized agents.
>>>
>>>
>>>
>>> Thanking you,
>>>
>>> Yours sincerely,
>>>
>>>
>>>
>>> Consignee Name
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817485675&sdata=0iFRE07aWtwMvHcaTTfs3rxebcaoJLom0c%2BvSwhmWug%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Thursday, February 6, 2020 8:45 AM
>>> *To:* Ronald Gaviola <[email-masked]>
>>> *Cc:* Krizette Masangkay <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> Email sent to the customer to ask if he has an ID with the matching
>>> address. Awaiting response. Will get back at you shortly.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Thu, 6 Feb 2020 at 12:33, Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> @Maria Katrina Bautista <[email-masked]>
>>>
>>>
>>>
>>> Are you able to provide the customer ID matching the address?
>>>
>>>
>>>
>>> Krizette - In case ID is not available what kind of letter do you need?
>>> what is the content . Let us close this issue today.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Feb 5, 2020 at 9:47 PM Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Hello Ronald,
>>>
>>>
>>>
>>> Good evening!
>>>
>>>
>>>
>>> If letter is not available, cnee needs to provide us an ID that is
>>> matching the address on the AWB. Thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817495669&sdata=%2FB%2F2BNPiSjwzEWnf%2BIwq3tBHrtNBU6IlrSEvzAgqwoE%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Ronald Gaviola <[email-masked]>
>>> *Sent:* Wednesday, February 5, 2020 4:01 PM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Maria Katrina Bautista <[email-masked]>; Shinette Grace
>>> Ochoa <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>> Feras Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hi Krizette,
>>>
>>>
>>>
>>> In this particular case, what else can we do to clear this?
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Feb 5, 2020 at 2:20 PM Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Hi Ronald,
>>>
>>>
>>>
>>> Kindly note that the letter is only being required if the consignee is
>>> changing their delivery details from the original details you mentioned on
>>> the AWB which we have informed your team already.
>>>
>>>
>>>
>>> If the consignee can provide us KYC Documents that is matching their ID,
>>> then we will not have this issue.
>>>
>>>
>>>
>>> I will send you a separate email on the KYC Documents that you can send
>>> to your India customers to avoid clearance delays in the future. Thank you
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817495669&sdata=%2FB%2F2BNPiSjwzEWnf%2BIwq3tBHrtNBU6IlrSEvzAgqwoE%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Ronald Gaviola <[email-masked]>
>>> *Sent:* Wednesday, February 5, 2020 2:13 PM
>>> *To:* Maria Katrina Bautista <[email-masked]>; Krizette Masangkay <
>>> [email-masked]>; Muhamamd Ali <[email-masked]>
>>> *Cc:* Shinette Grace Ochoa <[email-masked]>; Ekta Jesswani <
>>> [email-masked]>; Feras Alzeobi <[email-masked]>; Christian
>>> Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Krizette, Ali
>>>
>>>
>>>
>>> Why do we have such issues in India? What kind of letter do you need and
>>> how can we avoid this delay in the future?
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Feb 5, 2020 at 1:58 PM Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> May we know who can assist us in providing this request letter? The
>>> customer already provided from his side.
>>>
>>>
>>>
>>> Please assist urgently as this case is going on since December.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>>
>>> On Sat, 1 Feb 2020 at 18:02, Maria Katrina Bautista <[email-masked]>
>>> wrote:
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> Are we able to provide this request letter?
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Sat, 1 Feb 2020 at 14:28, Muhamamd Ali <[email-masked]> wrote:
>>>
>>> Dear Maria.
>>>
>>>
>>>
>>> Below letter is from customer End. customs team also need a letter from
>>> shipper (mumzworld) side advising to change in address for the same
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Muhammad Arsalan Ali*
>>>
>>> Customer Success Specialist
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 02 305 8016
>>>
>>> Email: [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817505663&sdata=K00eMCrKkeAgNTPITr7TNW4ATKM8apucrluz4xuJnVQ%3D&reserved=0>
>>>
>>> ------------------------------
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Friday, January 31, 2020 1:41 PM
>>> *To:* Krizette Masangkay <[email-masked]>; Muhamamd Ali <
>>> [email-masked]>
>>> *Cc:* Christian Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>; Ronald Gaviola <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Dear Krizette and Muhamamd,
>>>
>>>
>>>
>>> May we know if this letter from the receiver suffice?
>>>
>>>
>>>
>>> Permission letter of request from custom department is attached
>>> To custom department
>>> From Pradeep Kumar Bhatnagar
>>> Flat1 3 bhk b block Pims umarda UDAIPUR 313002
>>>
>>> Sub permission for the change of address
>>> Sir please accept permission for the change of address
>>> Yours sincerely
>>> Pradeep Kumar Bhatnagar
>>> Proof of address attached
>>>
>>>
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Thu, 23 Jan 2020 at 15:16, Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> Are we able to provide this request letter?
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Wed, 22 Jan 2020 at 14:06, Muhamamd Ali <[email-masked]> wrote:
>>>
>>> Dear Maria.
>>>
>>>
>>>
>>> Yes we also need a request letter from Mumzworld for permission from
>>> customs for amendment
>>>
>>>
>>>
>>> Please advise
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Muhammad Arsalan Ali*
>>>
>>> Customer Success Specialist
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 02 305 8016
>>>
>>> Email: [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817505663&sdata=K00eMCrKkeAgNTPITr7TNW4ATKM8apucrluz4xuJnVQ%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Wednesday, January 22, 2020 10:00 AM
>>> *To:* Muhamamd Ali <[email-masked]>; Ronald Gaviola <
>>> [email-masked]>
>>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>>> [email-masked]>; Michaela Manibo <[email-masked]>;
>>> customer care <[email-masked]>; lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Dear Muhamamd,
>>>
>>>
>>>
>>> For clarification, you also need a request letter from Mumzworld for
>>> permission from customs for amendment?
>>>
>>>
>>>
>>> @Ronald Gaviola <[email-masked]> - are we able to provide this
>>> request letter?
>>>
>>>
>>>
>>> Please assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Fri, 17 Jan 2020 at 15:42, Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Dear Muhamamd,
>>>
>>>
>>>
>>> For clarification, you also need a request letter from Mumzworld for
>>> permission from customs for amendment?
>>>
>>>
>>>
>>> @Ronald Gaviola <[email-masked]> - are we able to provide this
>>> request letter?
>>>
>>>
>>>
>>> Please assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Mon, 13 Jan 2020 at 19:35, Muhamamd Ali <[email-masked]> wrote:
>>>
>>> Dear Maria
>>>
>>>
>>>
>>> Good day,
>>>
>>>
>>>
>>> Please note below update we have received from the India team as
>>> customer is asking to change the address in order to release the shipment
>>> but we cannot amend from our side since the shipment is already held in
>>> India customs but below is the only option to amend.
>>>
>>>
>>>
>>> *pls send us the request letter from Receiver and Sender for permission
>>> from customs for amendment.*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Muhammad Arsalan Ali*
>>>
>>> Customer Success Specialist
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 02 305 8016
>>>
>>> Email: [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817515657&sdata=dTNye2yNBczh9MWtmPOHKRXKKZVjwD56Gq3JtS6Ui7I%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Saturday, January 11, 2020 10:31 AM
>>> *To:* Muhamamd Ali <[email-masked]>
>>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>>> [email-masked]>; Michaela Manibo <[email-masked]>;
>>> customer care <[email-masked]>; lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> May we know the update on this case please.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Thu, 9 Jan 2020 at 15:22, Muhamamd Ali <[email-masked]> wrote:
>>>
>>> Hi Maria,
>>>
>>>
>>>
>>> Please note our team have already contacted the customer and the
>>> customer requested to change the address and our team is currently working
>>> on it with customer
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Muhammad Arsalan Ali*
>>>
>>> Customer Success Specialist
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 02 305 8016
>>>
>>> Email: [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817515657&sdata=dTNye2yNBczh9MWtmPOHKRXKKZVjwD56Gq3JtS6Ui7I%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Thursday, January 9, 2020 11:17 AM
>>> *To:* Muhamamd Ali <[email-masked]>
>>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>>> [email-masked]>; Michaela Manibo <[email-masked]>;
>>> customer care <[email-masked]>; lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> May we know if the customer has been contacted?
>>>
>>>
>>>
>>> Please advise
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Wed, 8 Jan 2020 at 15:57, Muhamamd Ali <[email-masked]> wrote:
>>>
>>> Dear Maria.
>>>
>>>
>>>
>>> Well noted we will inform the same to our India team.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Muhammad Arsalan Ali*
>>>
>>> Customer Success Specialist
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 02 305 8016
>>>
>>> Email: [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817525652&sdata=miBsx9eyuKpcE4024q%2F8oruF4gIDhuuv9wsykXhJ5kI%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Wednesday, January 8, 2020 11:16 AM
>>> *To:* Muhamamd Ali <[email-masked]>
>>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>>> [email-masked]>; Michaela Manibo <[email-masked]>;
>>> customer care <[email-masked]>; lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Please contact the customer on this #:
>>>
>>>
>>>
>>> Amendment of Mobile no, 9885175452
>>> Tracking number 31808005471
>>> Order no 600645323
>>>
>>>
>>>
>>> Please also update us once the customer has been contacted.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Thu, 2 Jan 2020 at 12:20, Muhamamd Ali <[email-masked]> wrote:
>>>
>>> Hello Maria.
>>>
>>>
>>>
>>> Our team tried contacting the customer but no response. Below are some
>>> details which needs to be confirmed with customer, please inform your
>>> customer if they can contact our team to clear on # Tel: +91 22 3300
>>> 3300
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Below details needs to be confirmed:
>>>
>>>
>>>
>>> We require address proof for below delivery address.
>>>
>>>
>>>
>>> Address
>>>
>>> st./LMK: 366 silver oak bungalow phase 3 Cherlapally Hyderabad telengana
>>> Hyderabad
>>>
>>> City
>>>
>>> Hyderabad
>>>
>>> State
>>>
>>> Telangana Zip  500051
>>>
>>>
>>>
>>>
>>>
>>> With above requested address proof we require below authorization on
>>> email body from cnee end to complete KYC process/
>>>
>>>
>>>
>>>
>>>
>>> To,
>>>
>>>
>>>
>>> Aramex India Private Limited,
>>>
>>>
>>>
>>> Subject : Authorization for Customs clearance and applicable regulatory
>>> bodies
>>>
>>>
>>>
>>>
>>>
>>> To whomsoever it may concern
>>>
>>>
>>>
>>>
>>>
>>> I/We as consignee hereby authorize Aramex India Pvt, Ltd. and its group
>>> companies / agents to act as my/our agent to Custom clear my/our shipments
>>> imported through Aramex India Pvt, Ltd.
>>>
>>> I/We further authorize Aramex India Pvt, Ltd., to make declaration and
>>> file all papers including but not limited to a Bill of Entry on my/our
>>> behalf based on my/our or consignor's declaration having an interest in the
>>> Shipment.
>>>
>>>
>>>
>>> I further authorize Aramex India Pvt, Ltd. and its group companies /
>>> agents to act as my/our agent to Custom clear my/our shipments imported
>>> through Aramex India Pvt, Ltd. and to use the KYC documents for clearance
>>> of my/our shipments.
>>>
>>>
>>>
>>> I/We indemnify Aramex India Pvt, Ltd. and its group companies from all
>>> liabilities arising out of its conduct as our agent in this regard.
>>>
>>>
>>>
>>> The authorization shall remain valid and continue till revoked in
>>> writing and acknowledged by Aramex in writing and shall cover all our
>>> shipments sent by or addressed to me/our various offices/ branches in
>>> India. This authorization may be produced and presented before any customs
>>> stations in India as a formal authorization to your company for customs
>>> clearance of our shipments by you or your authorized agents.
>>>
>>>
>>>
>>> Thanking you,
>>>
>>> Yours sincerely,
>>>
>>>
>>>
>>> Consignee Name
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Muhammad Arsalan Ali*
>>>
>>> Customer Success Specialist
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 02 305 8016
>>>
>>> Email: [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817525652&sdata=miBsx9eyuKpcE4024q%2F8oruF4gIDhuuv9wsykXhJ5kI%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Wednesday, January 1, 2020 2:22 PM
>>> *To:* Muhamamd Ali <[email-masked]>
>>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>>> [email-masked]>; Michaela Manibo <[email-masked]>;
>>> customer care <[email-masked]>; lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> The customer keeps coming back to us. The customer is now very upset and
>>> wants to cancel the order and refund.
>>>
>>>
>>>
>>> Please assist urgently.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Thu, 26 Dec 2019 at 17:43, Muhamamd Ali <[email-masked]> wrote:
>>>
>>> Hi Maria.
>>>
>>>
>>>
>>> Thank you for the below we have informed the team to contact and have it
>>> cleared asap , we will advise you once we have an update
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Muhammad Arsalan Ali*
>>>
>>> Customer Success Specialist
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 02 305 8016
>>>
>>> Email: [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817535651&sdata=nJKCrOUUBUmPKDJwIwMCvsnFk4yBIrY%2FOdEWa3Aj9bQ%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Thursday, December 26, 2019 1:06 PM
>>> *To:* Muhamamd Ali <[email-masked]>
>>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>>> [email-masked]>; Michaela Manibo <[email-masked]>;
>>> customer care <[email-masked]>; lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Please see alternative mobile numbers for contact is 9885175452,
>>> 9885175451, 7891586226, 9636781291
>>>
>>>
>>>
>>> KYC attached:
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Please assist urgently.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, 19 Dec 2019 at 16:24, Muhamamd Ali <[email-masked]> wrote:
>>>
>>> Hi Maria.
>>>
>>>
>>>
>>> Our team called 3 times but number unreachable can you provide
>>> alternative number?
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Muhammad Arsalan Ali*
>>>
>>> Customer Success Specialist
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 02 305 8016
>>>
>>> Email: [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817535651&sdata=nJKCrOUUBUmPKDJwIwMCvsnFk4yBIrY%2FOdEWa3Aj9bQ%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Thursday, December 19, 2019 12:19 PM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Muhamamd Ali <[email-masked]>; Christian Mendoza <
>>> [email-masked]>; Michaela Manibo <[email-masked]>;
>>> customer care <[email-masked]>; lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> May we please request you to contact the customer? The customer is
>>> sending emails everyday requesting cancellation and refund.
>>>
>>>
>>>
>>> Please assist urgently.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Wed, 18 Dec 2019 at 12:47, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Hello Katrina,
>>>
>>>
>>>
>>> Our team is continuously pushing our india office and we will let you
>>> know the outcome.
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817535651&sdata=nJKCrOUUBUmPKDJwIwMCvsnFk4yBIrY%2FOdEWa3Aj9bQ%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Maria Katrina Bautista <[email-masked]>
>>> *Sent:* Wednesday, December 18, 2019 8:43 AM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Christian Mendoza <[email-masked]>; Michaela Manibo <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> Please assist urgently.
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Tue, 17 Dec 2019 at 18:09, Maria Katrina Bautista <
>>> [email-masked]> wrote:
>>>
>>> Hello team,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> The customer is following up. She already wants to cancel the order and
>>> refund her money.
>>>
>>>
>>>
>>> Please see customer's email below:
>>>
>>>
>>>
>>> *Pradeep Bhatnagar
>>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmumzworldhelp.zendesk.com%2Fagent%2F%23%2Fusers%2F364568365540&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817545639&sdata=BsUaEu13%2FRAU0dtBDU%2B0U195jJfAFMMstLDhrqAz7QM%3D&reserved=0>*Saturday
>>> 17:41
>>>
>>>
>>>
>>> I have not received my order yet and inspite of providing adhar kyc
>>> documents There is no progress on the delivery, that is the reason for the
>>> cancellation of the order and refund of money
>>>
>>>
>>>
>>> Please assist urgently.
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>>
>>> On Thu, 12 Dec 2019 at 15:36, Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Chris,
>>>
>>>
>>>
>>> I already asked our KYC team to call the consignee and clarify the
>>> issue. Thanks
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817555634&sdata=wdC%2BcZ67PANaBEX0t4OtItzmk8%2B3YHYvafItZOx%2B1dA%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Christian Mendoza <[email-masked]>
>>> *Sent:* Thursday, December 12, 2019 10:56 AM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* Michaela Manibo <[email-masked]>; customer care <
>>> [email-masked]>; lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hi Krizette,
>>>
>>>
>>>
>>> SHIP TOPradeep Bhatnagar
>>> 366 silver oak bungalow phase 3
>>> Cherlapally Hyderabad telengana
>>> Hyderabad
>>> India Map
>>>
>>> SHIP PHONE919885175412
>>>
>>>
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Dec 12, 2019 at 10:41 AM Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Christian
>>>
>>>
>>>
>>> Can you share me the consignee contact #?
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817555634&sdata=wdC%2BcZ67PANaBEX0t4OtItzmk8%2B3YHYvafItZOx%2B1dA%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Christian Mendoza <[email-masked]>
>>> *Sent:* Thursday, December 12, 2019 10:20 AM
>>> *To:* Michaela Manibo <[email-masked]>
>>> *Cc:* Krizette Masangkay <[email-masked]>; customer care <
>>> [email-masked]>; lastmile <[email-masked]>
>>> *Subject:* Re: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Customer is asking now to cancel the order.
>>>
>>>
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Dec 11, 2019 at 9:16 AM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>> Hi Krizette,
>>>
>>> Yes, the customer has provided the information.
>>>
>>>
>>>
>>> Thank you!
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Dec 11, 2019 at 8:47 AM Krizette Masangkay <[email-masked]>
>>> wrote:
>>>
>>> Dear Michaela,
>>>
>>>
>>>
>>> Please advise on below. thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817565629&sdata=v4z9z2CYkFVbb3hm9vCGQES4zOBYMBd1GsFrbun5rRQ%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Krizette Masangkay
>>> *Sent:* Tuesday, December 10, 2019 12:05 PM
>>> *To:* Michaela Manibo <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; lastmile <
>>> [email-masked]>
>>> *Subject:* RE: Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> Dear Michaela,
>>>
>>>
>>>
>>> Our team has been sending SMS reminder to provide the KYC docs required
>>> to clear the shipment.
>>>
>>>
>>>
>>> Please check with cnee if they already provided the required document.
>>> Thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 503 0633
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817565629&sdata=v4z9z2CYkFVbb3hm9vCGQES4zOBYMBd1GsFrbun5rRQ%3D&reserved=0>
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Michaela Manibo <[email-masked]>
>>> *Sent:* Tuesday, December 10, 2019 11:24 AM
>>> *To:* Krizette Masangkay <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; lastmile <
>>> [email-masked]>
>>> *Subject:* Aramex 31808005471 for 600645323
>>>
>>>
>>>
>>> External email: avoid to open links or attachments unless sender is
>>> known and content is relevant..
>>>
>>>
>>>
>>> Hi Team,
>>>
>>> Good morning.
>>>
>>> Please assist on the order as the customer has been following it up
>>> until now.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards, *
>>>
>>>
>>>
>>>