Subject: RE: Order 600864773 ll POMUMZ_DXB199447 ll KidKraft - Newport Wooden Playset - DBT-F29015E
From: "Nessy" <[email-masked]>
To: "'Maria Katrina Bautista'" <[email-masked]>, "'Dolly Phulwani'" <[email-masked]>
Cc: "'Ashley Fernandes'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Sat, 11 Jul 2020 10:29:59 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Thank you for your mail.

I believe this issue has been solved. Our team went to fix the unit.

Could you please check and confirm with the customer. Thanks!

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

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From: Maria Katrina Bautista [mailto:[email-masked]] 
Sent: Friday, July 10, 2020 4:41 PM
To: Nessy; Dolly Phulwani
Cc: Ashley Fernandes; customer care
Subject: Order 600864773 ll POMUMZ_DXB199447 ll KidKraft - Newport Wooden Playset - DBT-F29015E

Hello team,

The customer purchased this item KidKraft - Newport Wooden Playset - DBT-F29015E and was assembled, however, the wood does not lie flat on the ground. The customer feels it's unsafe. Can someone from your team inspect the assembled item.

 

 

Please assist.

Thank you