Subject: Re: Missing Part - 600904667// BDM-661178
From: Denmark A <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, "Alina D'Souza" <[email-masked]>, Jayson Cimagala <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sat, 11 Jul 2020 09:27:35 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Missing screws will be dispatched today,  and please note the Sales order
before handing it over to the return department, so that it will not be
delayed dispatching to the customer.

Regards,
Den mark

On Sat, Jul 11, 2020 at 9:14 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Has this already been sorted out?
>
> Please confirm. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 9, 2020 at 9:39 AM Bernadette Villahermosa <[email-masked]>
> wrote:
>
>> Hi Alina,
>>
>>
>>
>> Screws were delivered to your warehouse last 28-06-2020.
>>
>>
>>
>> Regards,
>>
>> Bernadette
>>
>>
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* Thursday, July 09, 2020 9:37 AM
>> *To:* Alina D'Souza <[email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; Denmark A <
>> [email-masked]>; Bernadette Villahermosa <[email-masked]>;
>> Jayson Cimagala <[email-masked]>; Returns.fc <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Mostafa saad <[email-masked]>; Liza Nocete <[email-masked]>;
>> Mark Jayson Canaria <[email-masked]>; Babico Trading <[email-masked]>;
>> Mohamed Magdy <[email-masked]>
>> *Subject:* Re: Missing Part - 600904667// BDM-661178
>>
>>
>>
>> Hi Denmark,
>>
>>
>>
>> Please note that the customer confirmed that if she did not
>> receive the missing parts today, she will return the product
>>
>>
>>
>> On Thu, Jul 9, 2020 at 9:33 AM Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please collect the parts and dispatch to the customer.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Sat, Jun 27, 2020 at 2:05 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Bernadette,
>>
>>
>>
>> Thank you, and yes we'll inform the customer about it.
>>
>>
>>
>> @Returns.fc <[email-masked]>  - please reship asap when
>> received.
>>
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 27, 2020 at 1:06 PM Bernadette Villahermosa <
>> [email-masked]> wrote:
>>
>> Hi Mary Anne,
>>
>>
>>
>> We will provide the missing screws and please ask the customer to return
>> extra pieces.
>>
>> You may arrange the collection tomorrow.
>>
>>
>>
>> Regards,
>>
>> Bernadette
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Saturday, June 27, 2020 9:06 AM
>> *To:* Jayson Cimagala <[email-masked]>
>> *Cc:* Bernadette Villahermosa <[email-masked]>; Returns.fc <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Mostafa saad <[email-masked]>; Liza Nocete <[email-masked]>;
>> Mark Jayson Canaria <[email-masked]>; Babico Trading <[email-masked]>
>> *Subject:* Re: Missing Part - 600904667// BDM-661178
>>
>>
>>
>> Hi Jayson,
>>
>>
>>
>> Thanks for the clarification.
>>
>>
>>
>> @Bernadette Villahermosa <[email-masked]>  - hope that info will
>> suffice. Looking forward to hearing from you.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 27, 2020 at 8:22 AM Jayson Cimagala <[email-masked]>
>> wrote:
>>
>> Hi Mary Anne,
>>
>>
>>
>> Yes, that is correct. Those are the POs corresponding last purchases.
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>> Jayson
>>
>>
>>
>> On Fri, Jun 26, 2020 at 10:23 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>> Hi Bernadette,
>>
>>
>>
>> The last PO was in April, not sure if this item came from that though.
>>
>>
>>
>> POMUMZ_DXB179270  and  PO_HQ2821
>>
>>
>>
>> @Jayson Cimagala <[email-masked]>  - please assist us with the
>> right PO for this item. Is the above-mentioned PO accurate?
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 25, 2020 at 4:55 PM Bernadette Villahermosa <
>> [email-masked]> wrote:
>>
>> Hi Mary Anne,
>>
>>
>>
>> When did you purchase this item from us? Can you share the PO number?
>>
>>
>>
>> Regards,
>>
>> Bernadette
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Thursday, June 25, 2020 4:46 PM
>> *To:* Bernadette Villahermosa <[email-masked]>
>> *Cc:* Jayson Cimagala <[email-masked]>; Returns.fc <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Mostafa saad <[email-masked]>
>> *Subject:* Missing Part - 600904667// BDM-661178
>>
>>
>>
>> Hi Bernadette,
>>
>>
>>
>> As per the customer, all screws are missing for this item and there are 2
>> extra pieces that were not supposed to be included.
>>
>>
>>
>>
>> BDM-661178
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=473781>
>>
>> Hauck - Alpha Plus Wooden Height Adjustable Highchair - Gre
>>
>>
>>
>>
>>
>>
>>
>>
>> Below are the extra pieces
>>
>>
>>
>>
>>
>>
>> May we request for the missing part, please?
>>
>>
>>
>> @Returns.fc <[email-masked]>  - please reship asap when
>> received.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>