Subject: Re: KSA Order Cancellation - Order No. 200258200
From: Yaseen Shaqra <[email-masked]>
To: Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Radwa Ali <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Fri, 10 Jul 2020 12:40:12 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please update us on the shipment, the customer is following up daily

Kindly advise if we can create the refund request

On Mon, Jul 6, 2020 at 10:30 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
>
> Please confirm if 200258200_1 is returned and create CRA urgently.
>
> Regards
>
> On Mon, Jun 29, 2020 at 9:45 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The customer called again to follow up.
>>
>> Kindly update on  200258200_1
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Wed, 24 Jun 2020 at 11:50, Ahmed Irfan <[email-masked]> wrote:
>>
>>> HI Hussain,
>>>
>>> 200258200_3  We have received this part but for 200258200_1 not
>>> received yet.
>>>
>>> On Tue, Jun 23, 2020 at 10:48 AM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi All,
>>>>
>>>> Tam-KSA::461919005378  - 200258200_1
>>>>
>>>> DHL-Express::4891318611 -  200258200_3
>>>>
>>>> Please advise if these are returned as they shows RTO on tracking sites
>>>> and we need to refund the cst ASAP.
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Mon, Jun 22, 2020 at 5:49 PM Ahmed Irfan <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Hussain,
>>>>>
>>>>> We still have not received the shipment.
>>>>>
>>>>> Thanks,
>>>>> Ahmed Muhammad Irfan
>>>>>
>>>>>
>>>>> On Sun, Jun 21, 2020 at 3:40 PM Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> @Ahmed Irfan <[email-masked]> Please confirm cancellation on
>>>>>> the below
>>>>>>
>>>>>> 200258200_1
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 21, 2020 at 9:59 AM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Kindly cancel this shipments and create CRA.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Tue, Jun 16, 2020 at 11:25 AM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>> The customer called in reference to the above mentioned order
>>>>>>>> number. She informed that she has refused all deliveries due to excessive
>>>>>>>> delay.
>>>>>>>>
>>>>>>>> AWB's
>>>>>>>> Tam-KSA::461919005378
>>>>>>>> Tam-KSA::461941005762
>>>>>>>> DHL-Express::4891318611
>>>>>>>>
>>>>>>>> Are they returned/received?
>>>>>>>>
>>>>>>>> If yes, @Hussain Firoz Miyagamwala <[email-masked]> Kindly
>>>>>>>> update CRA to proceed with refund.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE