Subject: Re: Missing Item on the order - ENE-4059108EU || 600782079 << Reference ID: 60446035 >>
From: Ronald Gaviola <[email-masked]>
To: Amani Bani Odeh <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mohit Caleb <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>, Michaela Manibo <[email-masked]>, "ae.mumzworld" <[email-masked]>
Date: Thu, 9 Jul 2020 17:28:07 +0400
List-Id: <ccteam.mumzworld.com>

Dears,

We received only 3 packages from packing. The item was packed together
along these items. I believe there is only one item missing in the whole
package.

Regards,
Ronald

On Thu, Jul 9, 2020 at 5:14 PM Amani Bani Odeh <[email-masked]> wrote:

> Dears.
>
> Please find the attached confirmation above from DHL  that 3 packages only
> delivered.
> @Ronald Gaviola <[email-masked]> Please advise.
> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
> <[email-masked]> Please confirm if we can proceed with GC for the
> item value.
>
>
> Thanks,
> Amani
>
> On Thu, Jul 9, 2020 at 4:30 AM <[email-masked]> wrote:
>
>> Hi Habib,
>>
>>
>> Good day.
>>
>>
>> Please find attached. Our records confirm all 3 pieces delivered to the
>> consignee in May, from our end.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked]
>> >> Subject: Re: Missing Item on the order - ENE-4059108EU || 600782079 <<
>> Reference ID: 60446035 >>
>> >> Sent: Wed, 08 Jul 2020 17:58:49 UTC+05:00
>> >>
>> >>
>> @Ronald Gaviola <[email-masked]>  Order consists of 4 packages.
>> >> Please confirm if the 4th package has been delivered?
>>
>> >>
>> Referring to LFS screenshot.
>> [[:removedImage(image.png):]]
>> >>
>>
>> >>
>>
>>
>> >>
>> On Wed, Jul 8, 2020 at 5:19 PM Amani Bani Odeh <[email-masked]>
>> wrote:
>> >>
>>
>>> Dears,
>>>
>>> >>
>>> Please check k DHL confirm the delivery the item ENE-4059108EU is
>>> missing , Please confirm to proceed with GC for the customer .
>>>
>>> >>
>>>
>>> >>
>>> Thanks,
>>> Amani
>>>
>>> >>
>>> On Tue, Jul 7, 2020 at 4:33 PM <[email-masked]> wrote:
>>> >>
>>>
>>>> Dear Amani,
>>>>
>>>> Please note all 3pc was delivered to customer, attached POD.
>>>>
>>>>
>>>> >>
>>>> Should you require any further assistance, please contact me directly.
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>> Best Regards,
>>>>
>>>> >>
>>>>
>>>> >>
>>>> *Milind for Khalid*
>>>> Key Account Advisor
>>>>
>>>> >>
>>>> DHL EXPRESS
>>>> P.O.Box 6252
>>>> Dubai
>>>> United Arab Emirates
>>>> 2924114
>>>>
>>>>
>>>> >>
>>>>
>>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>> >> *Original Message ...*
>>>> >> From: [email-masked]
>>>> >> To: [email-masked]
>>>> >> Cc: [email-masked], [email-masked],
>>>> [email-masked], [email-masked], [email-masked],
>>>> [email-masked], [email-masked],
>>>> [email-masked]
>>>> >> Subject: Re: Missing Item on the order - ENE-4059108EU || 600782079
>>>> >> Sent: Mon, 06 Jul 2020 16:39:14 UTC+03:00
>>>> >>
>>>> >>
>>>> Dears,
>>>>
>>>> >>
>>>> Reminder .
>>>>
>>>> >>
>>>> Thanks,
>>>> Amani
>>>>
>>>>
>>>> >>
>>>> On Sun, Jul 5, 2020 at 4:03 PM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>> >>
>>>>
>>>>> Dears,
>>>>>
>>>>> >>
>>>>> Kind reminder.
>>>>>
>>>>> >>
>>>>> Thanks,
>>>>> Amani
>>>>>
>>>>> >>
>>>>> On Sun, Jul 5, 2020 at 7:48 AM Ronald Gaviola <[email-masked]>
>>>>> wrote:
>>>>> >>
>>>>>
>>>>>> +ae.mumzworld <[email-masked]>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> Please advise here. The customer has received two packages only.
>>>>>>
>>>>>> >>
>>>>>> AWB *4891312440*
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> Regards,
>>>>>> Ronald
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> On Sat, Jul 4, 2020 at 10:54 PM Amani Bani Odeh <[email-masked]>
>>>>>> wrote:
>>>>>> >>
>>>>>>
>>>>>>> Hi Mohit,
>>>>>>>
>>>>>>> >>
>>>>>>> The customer only received 2 packages upon the delivery
>>>>>>>
>>>>>>> >>
>>>>>>> @Ronald Gaviola <[email-masked]> Please check and advise
>>>>>>> urgently.
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>> Thanks,
>>>>>>> Amani
>>>>>>>
>>>>>>> >>
>>>>>>> On Sat, Jun 6, 2020 at 8:49 PM Mohit Caleb <[email-masked]>
>>>>>>> wrote:
>>>>>>> >>
>>>>>>>
>>>>>>>> Hello Amani,
>>>>>>>> >>
>>>>>>>> >> This order was packed into 4 Packages can we please check with
>>>>>>>> the customer how many packages were received by the customer.
>>>>>>>> >>
>>>>>>>> >> @Ronald Gaviola <[email-masked]> - Could you please check
>>>>>>>> how many packages were shipped from our end.
>>>>>>>> >>
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> >>
>>>>>>>> On Thu, Jun 4, 2020 at 6:35 PM Amani Bani Odeh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> >>
>>>>>>>>
>>>>>>>>> Dears,
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> Kind reminder.
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> Thanks,
>>>>>>>>> Amani
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> On Thu, Jun 4, 2020 at 8:41 AM Amani Bani Odeh <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> >>
>>>>>>>>>
>>>>>>>>>> Dears.
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>> Other item were missing as well, the card wasn't included, Please
>>>>>>>>>> advise within the day
>>>>>>>>>> SKU# DRP-DR10071
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=907598>
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>> @Ekta Jesswani <[email-masked]> the customer need and update
>>>>>>>>>> today , please advise if we can place new order for these 2 items .
>>>>>>>>>> >>
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>> [[:removedImage(image.png):]]
>>>>>>>>>> >>
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>> Thanks,
>>>>>>>>>> Amani
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>> On Thu, Jun 4, 2020 at 8:07 AM Amani Bani Odeh <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> >>
>>>>>>>>>>
>>>>>>>>>>> Dears,
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>> The customer is following up please update asap .
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Amani
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>> On Wed, May 27, 2020 at 9:33 AM Michaela Manibo <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>> >>
>>>>>>>>>>>
>>>>>>>>>>>> Team,
>>>>>>>>>>>> >>
>>>>>>>>>>>> >> Any update on this please?  Has this been packed?  This was
>>>>>>>>>>>> never received by the customer/
>>>>>>>>>>>> >>
>>>>>>>>>>>> >> Thanks
>>>>>>>>>>>> >>
>>>>>>>>>>>>
>>>>>>>>>>>> >>
>>>>>>>>>>>>
>>>>>>>>>>>> >>
>>>>>>>>>>>>
>>>>>>>>>>>> >>
>>>>>>>>>>>> On Thu, May 14, 2020 at 9:40 PM Michaela Manibo <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>> >>
>>>>>>>>>>>>
>>>>>>>>>>>>> Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> >>
>>>>>>>>>>>>> Please check as customer did not get the item - . Please check
>>>>>>>>>>>>> and advise. Thanks
>>>>>>>>>>>>>
>>>>>>>>>>>>> >> ENE-4059108EU
>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=471624>
>>>>>>>>>>>>> >> GUND - My Magical Light & Sound Unicorn
>>>>>>>>>>>>> >>
>>>>>>>>>>>>> >>
>>>>>>>>>>>>> >>
>>>>>>>>>>>>> >>
>>>>>>>>>>>>>
>>>>>>>>>>>>> >>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>> >>
>>>>>>>>
>>>>>>>> >>
>>>>>>>> --
>>>>>>>> >>
>>>>>>>>
>>>>>>>> >>
>>>>>>>>
>>>>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>
>>> --
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>>> .
>>> >>
>>
>>
>>
>> >>
>>
>> --
>> >>
>>
>> * >> *
>>
>> * >> *
>> Thanks & regards,
>>
>> >>
>>
>> * >> *
>>
>> * >> *
>>
>>
>>
>>
>>
>