Subject: Re: Refund Request Pending - NAQEL
From: "Asad ." <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Rodina Magdy <[email-masked]>, Shady Elgendy <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 9 Jul 2020 13:15:16 +0000
List-Id: <ccteam.mumzworld.com>

Hi Eugene, Please tell me how many orders are not yet refunded to the customers? To me the closure of all Naqel shipments is either delivered or refunded.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Eugene Mugisa <[email-masked]>
Date: Thursday, 9 July 2020 at 4:50 PM
To: Rodina Magdy <[email-masked]>, Asad <[email-masked]>, Shady Elgendy <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>
Subject: RE: Refund Request Pending - NAQEL

Thanks @Rodina Magdy<mailto:[email-masked]>!

@Shady Elgendy<mailto:[email-masked]> @Asad<mailto:[email-masked]>

Please find below final shipment status for NAQEL.

  *   Below is the update on the shipments not considered lost on NAQEL initially (69 shipments). All not delivered or returned have a refund request being processed by finance.

Not considered Lost on them initially.
Update on Lost
Not Lost

Lost Tracker
(All)

Count of Waybill No
Column Labels

Row Labels
Refund Request
No Refund Request
Grand Total
Delivered
5
32
37
Partial Delivery
12
12
Inventory Control
10
10
Shipment Not Delivered
5
5
Out For Delivery
3
3
Shipment Returned to Warehouse
1
1
Return to Origin

1
1
Grand Total
36
33
69

  *   Of the 115 we considered lost on them initially, below is the status.

Considered Lost on them initially.
Update on Lost
Lost

Lost Tracker
(All)

Count of Waybill No
Column Labels

Row Labels
Refund Request
No Refund Request
Grand Total
Return to Origin
19
27
46
Inventory Control
28
28
Delivered
4
6
10
Inventory Control By NCL
7
7
Received
5
5
Processed at Location
4
4
Load to Trip
4
4
Arrived at
3
3
Arrived at Origin Terminal
2
2
Delay in Transportation
1
1
Cons.Arrived at
1
1
Picked Up
1
1
No Answer
1
1
Shipment Returned to Warehouse
1
1
Piece Missing
1
1
Grand Total
82
33
115

Best,
Eugene.

From: Rodina Magdy <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 3:24 PM
To: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Cc: Asad <[email-masked]<mailto:[email-masked]>>; Sagar Khawani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Request Pending - NAQEL

Hi Eugene,

AWB Number
Shipper Reference Number
Refund Rquest
70786610
200270931
 Refunded
70793884
200276689
Refunded
70793889
200273319_1
Refunded
70795891
200276941
Refunded
70798231
200277173
Refunded
70800972
100126772_2
Refunded
70827469
700235729
Yes
70792099
200271499_1
Refunded
70818311
100139323
Refunded
70803069
200274087_2
Refunded
70776693
200269544
Refunded
70791139
200272052
Not in the sheet
70820784
200265437
Refunded
70798186
200281871
Refunded

On Thu, Jul 9, 2020 at 7:43 AM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
Thanks @Rodina Magdy<mailto:[email-masked]>!
.
We are now only left with 14 shipments with no refund request logged that are neither delivered or returned.

Can we call these and close also today.

Refund Request
No
Update on Lost
(All)
Count of Waybill No
Column Labels
Row Labels
Lost Tracker
Grand Total
Inventory Control
7
7
Processed at Location
2
2
Inventory Control By NCL
2
2
Piece Missing
1
1
Received
1
1
Load to Trip
1
1
Grand Total
14
14

Waybill No
RefNo
70786610
200270931
70793884
200276689
70793889
200273319_1
70795891
200276941
70798231
200277173
70800972
100126772_2
70827469
700235729
70792099
200271499_1
70818311
100139323
70803069
200274087_2
70776693
200269544
70791139
200272052
70820784
200265437
70798186
200281871

Best,
Eugene.

From: Rodina Magdy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 8, 2020 7:02 PM
To: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Cc: Asad . <[email-masked]<mailto:[email-masked]>>; Sagar Khawani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Request Pending - NAQEL

Hi Eugene,

Kindly check the below updated sheet with all the orders refund status.

On Wed, Jul 8, 2020 at 11:09 AM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
@Rodina Magdy<mailto:[email-masked]>

As discussed, lets finalize all today and close this issue.

Best,
Eugene.

From: Asad . <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 7, 2020 8:55 AM
To: Rodina Magdy <[email-masked]<mailto:[email-masked]>>
Cc: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Sagar Khawani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Request Pending - NAQEL

Rodina, please prioritise this, don’t wait any longer, if customer is not answering then let’s just refund and close the cases. I am sure they have already complained to MCI about their orders. Honestly its taking way too long.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Rodina Magdy <[email-masked]<mailto:[email-masked]>>
Date: Monday, 6 July 2020 at 7:32 PM
To: "Asad ." <[email-masked]<mailto:[email-masked]>>
Cc: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>, Sagar Khawani <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>, lastmile <[email-masked]<mailto:[email-masked]>>, Shady Elgendy <[email-masked]<mailto:[email-masked]>>, Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Request Pending - NAQEL

Hi Asad,

We were trying to grab an agent to call the customers for confirmation if they still need their orders.

It will be done tomorrow maximum by the end of the day. Once it's done i will send the updates on the email.

On Mon, Jul 6, 2020 at 12:17 PM Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Team, Why it’s taking so long to close these? Please prioritise an aim to close today and send an update EOD.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Date: Monday, 6 July 2020 at 12:19 PM
To: Rodina Magdy <[email-masked]<mailto:[email-masked]>>, Sagar Khawani <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>, lastmile <[email-masked]<mailto:[email-masked]>>, Shady Elgendy <[email-masked]<mailto:[email-masked]>>, Mohamed Magdy <[email-masked]<mailto:[email-masked]>>, Asad <[email-masked]<mailto:[email-masked]>>
Subject: Refund Request Pending - NAQEL

Hello @'Rodina Magdy'<mailto:[email-masked]>

As mentioned, the below shipments have been marked as lost on NAQEL but have no refund request yet in the Refund Tracker

Please check with the customers and reconfirm when the refunds will be processed so we close this issue.

Refund Rquest
No
Lost Tracker
Yes
Row Labels
Count of Waybill No
Inventory Control
30
Partial Delivery
14
Processed at Location
5
Shipment Not Delivered
5
Inventory Control By NCL
5
Lost
5
Load to Trip
2
Out For Delivery
2
Received
2
Arrived at
2
Shipment Returned to Warehouse
2
Piece Missing
1
Cons.Arrived at
1
Arrived at Origin Terminal
1
Miscode
1
Grand Total
78

Best,
Eugene.

--
Best Regards,
Rodina Salem
CS Leader
P +20 100 888 3893   E [email-masked]<mailto:[email-masked]>
A Cairo, Egypt

--
Best Regards,
Rodina Salem
CS Leader
P +20 100 888 3893   E [email-masked]<mailto:[email-masked]>
A Cairo, Egypt

--
Best Regards,
Rodina Salem
CS Leader
P +20 100 888 3893   E [email-masked]<mailto:[email-masked]>
A Cairo, Egypt