Subject: RE: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective
From: <[email-masked]>
To: "'Mohamed Magdy'" <[email-masked]>, "'Asad .'" <[email-masked]>
Cc: <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Mostafa saad'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, <[email-masked]>
Date: Thu, 9 Jul 2020 17:07:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi All,

New order # 700246185. Approved by Ekta.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <[email-masked]> 
Sent: Thursday, July 9, 2020 4:29 PM
To: 'Mohamed Magdy' <[email-masked]>; 'Asad .' <[email-masked]>
Cc: [email-masked]; 'Mary Anne Agapito' <[email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Mostafa saad' <[email-masked]>; 'Denmark A' <[email-masked]>; 'Kenneth Nwaso' <[email-masked]>; [email-masked]
Subject: RE: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective
Importance: High

 

Hi  <mailto:[email-masked]> @Asad . ,  <mailto:[email-masked]> @Mohamed Magdy,

Please check the below and advise.

This is a product return with a CRA that was closed.

We attempted to reship the item once in December 2019 and it was not delivered and was returned to WH.

Since them we have not attempted to reship and the item is in the WH.

Customer has been chasing us for her item for the past 6 month and neither return nor WH can help.

We need to provide a solution ASAP

SKU: PRFT-C113-ME-SI-NE

Order # 700203012

CRA_AR_RE9224

Reship number : 1000005409905 

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 8, 2020 2:35 PM
To: Mohamed Magdy <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> 
Cc: [email-masked] <mailto:[email-masked]> ; Mary Anne Agapito <[email-masked] <mailto:[email-masked]> >
Subject: Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective

Hi Magdy / Mostafa,

The item was repaired and attempted to be reshipped in DEC 2019

Since then the item is in our warehouse and not been shipped to the customer. Need your assistance on the case.

The cra is already closed stating reshipped since December.

Regards,

Alina

On Sun, Jun 28, 2020 at 3:20 PM Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team.

The customer refused to receive the item that was reshipped last time.

Please reship it asap, already explained to the customer that there is no issue on the item.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznk> 

 

On Tue, Dec 24, 2019 at 10:52 AM Kenneth Nwaso <[email-masked] <mailto:[email-masked]> > wrote:

Dear Stella,

We have received this item reship to customer would proceed immediately.

Thank you.

On Tue, Dec 24, 2019 at 9:36 PM Kenneth Nwaso <[email-masked] <mailto:[email-masked]> > wrote:

Dear Stella,

Thank you so much for the update.

Kindly proceed with this reship to our warehouse.

 

On Mon, Dec 23, 2019 at 7:08 PM Stella Lee <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mr. Nwaso,

Greetings from Nespresso,

The below machine has been inspected and it is actually working properly, no trouble found.

Please be advised of machine delivery within the next 2 working days.

 

Best Regards,

 

Emmanuel Milla | Senior Coffee Specialist

Perfetto Trading Company L.L.C.  

Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road 

Dubai, United Arabs Emirates, P.O. Box 282445 

Tel: +971 4 408 5000 

800NESPRESSO (800637773776)     <http://www.buynespresso.com/> www.buynespresso.com

	

 

 

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Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy

 

From: Kenneth Nwaso <[email-masked] <mailto:[email-masked]> > 
Sent: 22 December 2019 11:10
To: Stella Lee <[email-masked] <mailto:[email-masked]> >
Cc: Yuri Myronov <[email-masked] <mailto:[email-masked]> >; Pinky Dechimo <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> 
Subject: Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective

+ one more attachement

On Sun, Dec 22, 2019 at 11:07 AM Kenneth Nwaso <[email-masked] <mailto:[email-masked]> > wrote:

Dear Stella,

This is to let you know that this item was collected from our warehouse today by your driver.

Find attachments for your reference.

 

On Sat, Dec 21, 2019 at 1:28 PM Kenneth Nwaso <[email-masked] <mailto:[email-masked]> > wrote:

Noted with thanks.

On Sat, Dec 21, 2019 at 1:18 PM Stella Lee <[email-masked] <mailto:[email-masked]> > wrote:

 

Dear Mr. Nwaso,

Well noted, please be advised of the machine collection within the next 2 working days.

 

Kindest Regards,

Emmanuel Milla | Senior Coffee Specialist 

Perfetto Trading Company L.L.C.  

Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road 

Dubai, United Arabs Emirates, P.O. Box 282445 

Tel: +971 4 408 5000                                     

800NESPRESSO (800637773776)     <http://www.buynespresso.com/> www.buynespresso.com

 

 

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Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

 

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Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

 

From: Kenneth Nwaso <[email-masked] <mailto:[email-masked]> > 
Sent: 21 December 2019 13:08
To: Stella Lee <[email-masked] <mailto:[email-masked]> >
Cc: Yuri Myronov <[email-masked] <mailto:[email-masked]> >; Pinky Dechimo <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> 
Subject: Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective

Dear Stella,

Our warehouse is located at DIP2 opposite Dubai refreshment (Pepsi),  Street no.56 First compound by the left.

Find attached google map for more reference.

https://www.google.com/maps/place/Mumzworld+Warehouse/@24.9728013,55.1933645,17z/data=!3m1!4b1!4m13!1m7!3m6!1s0x0:0x0!2zMjTCsDU4JzIyLjEiTiA1NcKwMTEnNDQuNSJF!3b1!8m2!3d24.9728135!4d55.1956927!3m4!1s0x3e5f7339458195bb:0xc940a88a371d873c!8m2!3d24.9728013!4d55.1955532?hl=en 

 

 

 

On Sat, Dec 21, 2019 at 1:00 PM Stella Lee <[email-masked] <mailto:[email-masked]> > wrote:

 

Dear Mr. Nwaso,

Please share your warehouse address for us to proceed.

 

Kindest Regards,

Emmanuel Milla | Senior Coffee Specialist 

Perfetto Trading Company L.L.C.  

Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road 

Dubai, United Arabs Emirates, P.O. Box 282445 

Tel: +971 4 408 5000                                     

800NESPRESSO (800637773776)     <http://www.buynespresso.com/> www.buynespresso.com

 

 

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Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

 

* Please consider the environment before printing this email.

Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

 

From: Kenneth Nwaso <[email-masked] <mailto:[email-masked]> > 
Sent: 21 December 2019 12:57
To: Stella Lee <[email-masked] <mailto:[email-masked]> >
Cc: Yuri Myronov <[email-masked] <mailto:[email-masked]> >; Pinky Dechimo <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> 
Subject: Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective

Dear Stella,

Thank you for your email.

Note that customer had already returned this item at our warehouse, advice if collection can proceed from our warehouse.

Attached is the serial no. for this machine.

For more details plz contact me on 0529686270

Thank you.

On Sat, Dec 21, 2019 at 12:45 PM Stella Lee <[email-masked] <mailto:[email-masked]> > wrote:

 

Dear Nwaso,

Greetings from Nespresso!

Please share the below for us to proceed:

*         Machine serial number

*         Collection address 

*         number to be contacted on collection.

 

 

Kindest Regards,

Emmanuel Milla | Senior Coffee Specialist 

Perfetto Trading Company L.L.C.  

Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road 

Dubai, United Arabs Emirates, P.O. Box 282445 

Tel: +971 4 408 5000                                     

800NESPRESSO (800637773776)     <http://www.buynespresso.com/> www.buynespresso.com

 

 

* Please consider the environment before printing this email.

Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

 

* Please consider the environment before printing this email.

Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

 

From: Nespresso <[email-masked] <mailto:[email-masked]> > 
Sent: 21 December 2019 10:43
To: Stella Lee <[email-masked] <mailto:[email-masked]> >
Subject: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective

FYA

Best Regards,

Mary Grace Mapalo | Senior Coffee Specialist

 

-----Original Message-----

From: Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >
Received: 12/21/2019 10:28 AM  
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked] <mailto:[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]> 
Cc: customer care <[email-masked] <mailto:[email-masked]> >;Returns.fc <[email-masked] <mailto:[email-masked]> >
Subject: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective

Hi Yuri and team,

We would need a support on the subject matter after sales from the POMUMZ_DXB102860.

Customer's Comments :Wen i first time I used it it start smoking and the smel bad

 

 

Kindly advice on next steps to take. Attached customer's sales invoice for your reference.

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BEST REGARDS...✍

 

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BEST REGARDS...✍

 

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BEST REGARDS...✍

 

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BEST REGARDS...✍

 

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BEST REGARDS...✍

 

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BEST REGARDS...✍

 

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BEST REGARDS...✍

 

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BEST REGARDS...✍