Subject: Re: SO #100113121_2 // MD-912733
From: Hyacinth Joyce <[email-masked]>
To: Jeno Serenio <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Thu, 9 Jul 2020 12:15:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

@Jeno Serenio <[email-masked]> Thank you for the update. As agreed,
kindly address the item to Denmark of returns team.

@Denmark A <[email-masked]> As discussed, Kindly arrange to reship
to the below address ASAP / so 100113121.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, 8 Jul 2020 at 17:02, Jeno Serenio <[email-masked]> wrote:

> Hello Joyce,
>
>
>
> Good afternoon.
>
>
>
> We will replace the base/machine of the babycook as free of charge.
>
>
>
> Please find attached Proforma Invoice for your reference.
>
>
>
> You may arrange collection for tomorrow from 10:00pm – 3:30pm
>
>
>
>
>
> Wishing you good day.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
> Wishing you good day.
>
>
>
>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 12:24 PM
> *To:* Jeno Serenio <[email-masked]>
> *Cc:* Angeli Fontillas <[email-masked]>; Yaseen Shaqra <
> [email-masked]>; customer care <[email-masked]>; Samiya
> Sheikh <[email-masked]>; Returns.fc <[email-masked]>;
> Denmark A <[email-masked]>
> *Subject:* Re: SO #100113121_2 // MD-912733
>
>
>
> Hi Jeno,
>
>
>
> As requested, please see the attached invoice and video shared by the
> customer.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 5 Jul 2020 at 11:07, Jeno Serenio <[email-masked]> wrote:
>
> Dear Angeli,
>
>
>
> Good Morning,
>
>
>
> Hope all is well with you.
>
>
>
> Thanks for sending the pictures for the serial number of the babycook.
>
>
>
> Before we can proceed. Could you please send us the below:
>
>
>
>    1. Copy of your customer receipt
>    2. Video of the issues your customer are experiencing – If it’s not
>    working at least we can have a small video on it.
>
>
>
> These details are essentials as required by the mother company. Once we
> have the video we will advise you accordingly.
>
>
>
> We look forward on hearing you on this regards,
>
>
>
> Wishing you good day.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Angeli Fontillas <[email-masked]>
> *Sent:* Sunday, July 5, 2020 10:22 AM
> *To:* Jeno Serenio <[email-masked]>
> *Cc:* Yaseen Shaqra <[email-masked]>; Mylyn Vega <[email-masked]>;
> customer care <[email-masked]>; Samiya Sheikh <[email-masked]>;
> Returns.fc <[email-masked]>; Denmark A <[email-masked]>
> *Subject:* Re: SO #100113121_2 // MD-912733
>
>
>
> Hello Team,
>
>
>
> Good morning!
>
>
>
> May we have an update on this please?
>
>
>
> Customer called in to follow up.
>
>
>
> Thank you .
>
>
>
> On Wed, 1 Jul 2020 at 12:49, Samiya Sheikh <[email-masked]> wrote:
>
> Hi Team,
>
>
>
>    Kindly note the attached invoice and the serial no.
>
>
>
> The Item doesn't work at all- no power.
>
>
>
>
>
>
>
>
>
> Regards
>
>
>
> On Mon, Jun 29, 2020 at 3:24 PM Jeno Serenio <[email-masked]> wrote:
>
> Dear Yaseen,
>
>
>
> Good afternoon.
>
>
>
> We are sorry to hear this issue.
>
>
>
> Grateful if you could send me the below details:
>
>
>
> 1. Copy of your customer receipt.
>
> 2. Serial and batch number of the Babycook – you may find it under the
> machine’s base. See picture below encircled in red.
>
>
>
> 3. Video of the issues your customer are experiencing.
>
>
>
> We look forward to hearing from you.
>
>
>
> Wishing you good day.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Monday, June 29, 2020 12:44 PM
> *To:* Mylyn Vega <[email-masked]>; Priya Ramasamy <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* SO #100113121_2 // MD-912733
>
>
>
> Hi Team,
>
>
>
> Hope you are doing well
>
>
>
> Please note that the customer purchased the below product on 29.02.2020
>
>
>
> *Beaba - Babycook Neo Food Processor - Eucalyptus* // *MD-912733*
>
>
>
> The product stopped working today and the customer located in KSA
>
>
>
> Kindly check and advise if the warranty covers the product
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> --
>
> *Regards,*
>
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>