Subject: Re: Urgent: Need CST ID to Dispatch << Reference ID: 59806626 >>
From: Anne D’souza <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: "ae.mumzworld" <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>, Pavankumar A <[email-masked]>, Ekta Jesswani <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Rodina Magdy <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 9 Jul 2020 11:58:31 +0400
List-Id: <ccteam.mumzworld.com>

Dear Pavan,

Please see above the ID was already sent 2nd July for this customer
with 600896422
- 600896408 - 600896406  order no

Regards
Anne

On Thu, Jul 2, 2020 at 2:07 PM Anne D’souza <[email-masked]> wrote:

> Dear Ronald,
>
> Kindly find the ID copy of the customer.All the 3 order nos below belong
> to the same customer.
>
> 600896406
>
> 600896408
>
> 600896422
>
>
> Regards
>
> Anne
>
>
>
>
> On Thu, Jul 2, 2020 at 1:08 PM Anne D’souza <[email-masked]> wrote:
>
>> Dear Ronald
>>
>> Email has been send to the customer shall update you soon.
>>
>> Regards
>> Anne
>>
>> On Wed, Jul 1, 2020 at 8:37 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> @Anne D’souza <[email-masked]> Over to you.
>>>
>>> Please send us the ID asap to reship.
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Wed, Jul 1, 2020 at 2:57 AM <[email-masked]> wrote:
>>>
>>>> Hi Hesham,
>>>>
>>>>
>>>> Good day.
>>>>
>>>>
>>>> From my understanding on this issue. When MUMZWORLD reached out the
>>>> consignee for these 3 shipments, the consignee reverted to MUMZWORLD
>>>> claiming the ID copy was already sent to DHL.
>>>>
>>>>
>>>> This cannot be correct, as we will only reach out to the shipper (
>>>> MUMZWORLD ) for additional information on the consignee.
>>>>
>>>>
>>>> The consignee will not have the correct POC for DHL UAE, aswell.
>>>>
>>>>
>>>> I usually receive the ID copies, from Ms Johannes in MUMZWORLD. These
>>>> ID copies are forwarded to DP Team for review & shipment release. Unless,
>>>> the shipment is already returned.
>>>>
>>>>
>>>> Should you require any further assistance, please contact me directly.
>>>>
>>>> Best Regards,
>>>>
>>>> *Khalid Khalfan*
>>>> Key Account Advisor
>>>>
>>>> DHL EXPRESS
>>>> P.O.Box 6252
>>>> Dubai
>>>> United Arab Emirates
>>>> 2924114
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> >> *Original Message ...*
>>>> >> From: [email-masked]
>>>> >> To: [email-masked]
>>>> >> Cc: [email-masked], [email-masked],
>>>> [email-masked], [email-masked], [email-masked],
>>>> [email-masked], [email-masked], [email-masked]
>>>> >> Subject: Re: Urgent: Need CST ID to Dispatch
>>>> >> Sent: Tue, 30 Jun 2020 09:48:27 UTC+04:00
>>>> >>
>>>> >>
>>>> Hesham,
>>>>
>>>> >>
>>>> AWB: 3396715302, 3396715372, 3396715442
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>> Regards,
>>>> Ronald
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> On Tue, Jun 30, 2020 at 9:43 AM Hesham Hatem (DHL AE) <
>>>> [email-masked]> wrote:
>>>> >>
>>>>
>>>>> Hi Ronald,
>>>>>
>>>>>
>>>>>
>>>>> Can you please share the air waybill numbers also to whom in DHL they
>>>>> have send the passport copies.
>>>>>
>>>>>
>>>>>
>>>>> [[:removedImage(image002.png):]]
>>>>>
>>>>>
>>>>>
>>>>> Hi Khalid,
>>>>>
>>>>>
>>>>>
>>>>> Once received please look into this .
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Hesham* *Hatem*
>>>>> >> Major Accounts Manager
>>>>> >>
>>>>> >> DHL EXPRESS
>>>>> >> P.O.Box 6252
>>>>> >> Dubai
>>>>> >> United Arab Emirates
>>>>> >>
>>>>> >> Phone: +971 4 2924858
>>>>> >> Mobile: +971 50 1898588
>>>>>
>>>>> [[:removedImage(image001.png):]] <http://hcoronavirus.dhl>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>> >> *Sent:* 30 June 2020 09:29
>>>>> >> *To:* Pavankumar A <[email-masked]>; Hesham Hatem (DHL
>>>>> AE) <[email-masked]>
>>>>> >> *Cc:* ae.mumzworld <[email-masked]>; Anne D’souza <
>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; customer
>>>>> care <[email-masked]>; Amir Julkarnain <[email-masked]>;
>>>>> Rodina Magdy <[email-masked]>; lastmile <[email-masked]>
>>>>> >> *Subject:* Re: Urgent: Need CST ID to Dispatch
>>>>>
>>>>>
>>>>>
>>>>> +Hesham Hatem (DHL AE) <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> This is very concerning. Our team is taking time to call customers and
>>>>> collecting the passport which is being shared to DHL immediately. However,
>>>>> we are still getting the package returned after sharing the IDs.
>>>>>
>>>>>
>>>>>
>>>>> What part of the process are we missing?
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 29, 2020 at 5:58 PM Pavankumar A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Khalid,
>>>>>
>>>>>
>>>>>
>>>>> Can you confirm here, Please?
>>>>>
>>>>>
>>>>>
>>>>> We are waiting for your reply
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 25, 2020 at 5:09 PM Ronald Gaviola <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> +ae.mumzworld <[email-masked]> Khalid
>>>>>
>>>>>
>>>>>
>>>>> Please confirm if you have the passport details of this customer so we
>>>>> can proceed with reship now.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 25, 2020 at 4:33 PM Anne D’souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Ronald,
>>>>>
>>>>>
>>>>>
>>>>> This is what the customer replied.All 3 belong to the same customer.
>>>>>
>>>>>
>>>>>
>>>>> [[:removedImage(image002.png):]]
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Anne
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 25, 2020 at 11:12 AM Ronald Gaviola <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Team,
>>>>>
>>>>>
>>>>>
>>>>> Just to clarify,
>>>>>
>>>>>
>>>>>
>>>>> These are returned shipments with us due to failure to meet the
>>>>> requirements.
>>>>>
>>>>>
>>>>>
>>>>> We can only reship once we get the passport copy and full name
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 25, 2020 at 10:58 AM Anne D’souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Pavan,
>>>>>
>>>>>
>>>>>
>>>>> Email has been send to the customer. Shall update you as soon as I
>>>>> receive the reply.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Anne
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 25, 2020 at 10:40 AM Pavankumar A <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Ekta,
>>>>>
>>>>>
>>>>>
>>>>> Please provide below JORDAN shipments CST ID for dispatch asap,
>>>>>
>>>>>
>>>>>
>>>>> 600896406
>>>>>
>>>>> 600896408
>>>>>
>>>>> 600896422
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Pavankumar A*
>>>>> >> Last Mile Operations
>>>>>
>>>>> *P* +971 507074205
>>>>> >> *E* [email-masked] <[email-masked]>
>>>>> >>
>>>>> >> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
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>>>>>
>>>>> --
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>>>>> ([email-masked]) .
>>>>> >> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CA%2BzP37bKxLOvoYo%3DW%3Dm%3Do_6pJZUyFGkHi_FckCZo7d62-HsNqA%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CA%2BzP37bKxLOvoYo%3DW%3Dm%3Do_6pJZUyFGkHi_FckCZo7d62-HsNqA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Pavankumar A*
>>>>> >> Last Mile Operations
>>>>>
>>>>> *P* +971 507074205
>>>>> >> *E* [email-masked] <[email-masked]>
>>>>> >>
>>>>> >> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
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>>>>>
>>>>>
>>>>>
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>>>>
>>>>
>>>>
>>>