Subject: RE: 600880076 AWB: 1000007017618 Wrong Delivery
From: Rajesh Pattabhi <[email-masked]>
To: Tabrez Darji <[email-masked]>, Usman Abbasi <[email-masked]>, Malyke Awayan Igaya <[email-masked]>
Cc: Naib Khan <[email-masked]>, Mostafa saad <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Samiya Sheikh <[email-masked]>, Radwa Ali <[email-masked]>, "Eugene Mugisa" <[email-masked]>
Date: Thu, 9 Jul 2020 07:40:49 +0000
List-Id: <ccteam.mumzworld.com>

Dear Tabrez

Good morning
Pls look at the below request on priority

Best regards

[Emirates Post logo]

Raj.P
E-Commerce & Large Enterprises
Manager | Parcels and express BU
Head Office - Dubai

P.O. Box 99999, Dubai, United Arab Emirates

T

 +971 4 230 3000<tel:+971-4-230-3000>

 |

  M

 +971 55 257 1010<tel:+999-99-999-9999>

E

 [email-masked]

 |

  W

 www.emiratespost.ae<http://www.emiratespost.ae/>

[fb2x]<https://www.facebook.com/EmiratesPostUAE/>

[insta2x]<https://www.instagram.com/emiratespostuae/>

@ your service 24/7 !

We Care – Safety first; Contactless Deliveries – COVID-19

From: Eugene Mugisa <[email-masked]>
Sent: Thursday, July 9, 2020 10:56 AM
To: Radwa Ali <[email-masked]>; Usman Abbasi <[email-masked]>; Rajesh Pattabhi <[email-masked]>
Cc: Naib Khan <[email-masked]>; Mostafa saad <[email-masked]>; customer care <[email-masked]>; lastmile <[email-masked]>; Samiya Sheikh <[email-masked]>; Malyke Awayan Igaya <[email-masked]>
Subject: RE: 600880076 AWB: 1000007017618 Wrong Delivery

+ @Rajesh Pattabhi<mailto:[email-masked]>

Best,
Eugene.

From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 10:45 AM
To: Usman Abbasi <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Cc: Naib Khan <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Samiya Sheikh <[email-masked]<mailto:[email-masked]>>; Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>>; Malyke Awayan Igaya <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600880076 AWB: 1000007017618 Wrong Delivery

Hi Usman,
Is there any possibility we can retrieve this shipment ?
@Eugene Mugisa<mailto:[email-masked]>  We need your input here? this one of two shipment that were both delivered and yet she did not receive anything. This customer is frustrated.
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Wed, Jul 8, 2020 at 3:53 PM Usman Abbasi <[email-masked]<mailto:[email-masked]>> wrote:
Hi Naib/ Mostafa,

As mentioned below, contact number provided initially was different. We have contacted on same number 17th June and delivered the shipment 18th June on provided location which was for Al AIN.

Contact Number provided was :0508288482.

It seems root cause of the incident is incorrect number.

Regards
Usman
From: Naib Khan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 8, 2020 4:35 PM
To: Mostafa saad <[email-masked]<mailto:[email-masked]>>
Cc: Radwa Ali <[email-masked]<mailto:[email-masked]>>; Usman Abbasi <[email-masked]<mailto:[email-masked]>>; Usman Abbasi <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Samiya Sheikh <[email-masked]<mailto:[email-masked]>>; DXB Courier Ops - Projects <[email-masked]<mailto:[email-masked]>>; Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600880076 AWB: 1000007017618 Wrong Delivery

Hi Usman,

Any update.

Regards.
Naib

On Wed, 8 Jul 2020 at 08:28, Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
Hello Radwa

Please provide the wrong address for the delivery

@Usman Abbasi<mailto:[email-masked]> Please check with the customer what is the problem and share your feedback.

Regards
Mostafa Saad

On Tue, Jul 7, 2020 at 7:08 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Naib,
This is the shipping address on the order.
The order was delivered in an incorrect address ? please advise how this occured as we need to refund the cst ASAP.

Sarfa street
Bahia 1 building
Dubai
United Arab Emirates Map

SHIP AREAAl Sufouh 1

SHIP PHONE971508288482

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Sun, Jun 28, 2020 at 4:23 PM Naib Khan <[email-masked]<mailto:[email-masked]>> wrote:
Noted with thanks.

Regards.
Naib

On Sun, 28 Jun 2020 at 11:26, Usman Abbasi <[email-masked]<mailto:[email-masked]>> wrote:
Hi Naib,

Please find below POD.

Contact number provided initially was 0508288482.

Regards
Usman
From: Naib Khan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 28, 2020 12:00 PM
To: Usman Abbasi <[email-masked]<mailto:[email-masked]>>; DXB Courier Ops - Projects <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Samiya Sheikh <[email-masked]<mailto:[email-masked]>>
Subject: 600880076 AWB: 1000007017618 Wrong Delivery

Hi Usman,

please investigate and revert back ASAP.

  *   Comments:  order is updated delivered but she didn't receive it.
0509288482 mobile number

Regards.
Naib
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