Subject: RE: Order #600908532 // Sku :JRT-JK805550-90 // Jikel - Minos 2-in-1 Swing & Rocker - Grey // Defective
From: <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>
Date: Thu, 9 Jul 2020 11:35:29 +0400
List-Id: <ccteam.mumzworld.com>

Alright Denmark.

We will give the replacement part on Saturday, and you can ship it to customer.

Please advise, what should we mark on the carton?

Regards,

Yaser Mosanna

From: Denmark A <[email-masked]> 
Sent: Thursday, July 9, 2020 11:31 AM
To: Yaser Mosanna <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Re: Order #600908532 // Sku :JRT-JK805550-90 // Jikel - Minos 2-in-1 Swing & Rocker - Grey // Defective

Dear Yaser, 

Please see the below. 

 

Regards, 

Den mark

On Thu, Jul 9, 2020 at 11:25 AM <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

I believe the customer is in KSA, and the electrical part is not working properly.

If that is the case, I will give the spare part for the electrical machine, and you can ship it to the customer.

Regards,

Yaser Mosanna

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, July 9, 2020 11:18 AM
To: Yaser Mosanna <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Order #600908532 // Sku :JRT-JK805550-90 // Jikel - Minos 2-in-1 Swing & Rocker - Grey // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Customer comments : Item not properly working 

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark