Subject: RE: 600880076 AWB: 1000007017618 Wrong Delivery
From: Eugene Mugisa <[email-masked]>
To: Radwa Ali <[email-masked]>, Usman Abbasi <[email-masked]>, Rajesh Pattabhi <[email-masked]>
Cc: Naib Khan <[email-masked]>, Mostafa saad <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Samiya Sheikh <[email-masked]>, Malyke Awayan Igaya <[email-masked]>
Date: Thu, 9 Jul 2020 10:56:22 +0400
List-Id: <ccteam.mumzworld.com>

+ @Rajesh Pattabhi <[email-masked]>

Best,

Eugene.

*From:* Radwa Ali <[email-masked]>
*Sent:* Thursday, July 9, 2020 10:45 AM
*To:* Usman Abbasi <[email-masked]>; Eugene Mugisa <
[email-masked]>
*Cc:* Naib Khan <[email-masked]>; Mostafa saad <[email-masked]>;
customer care <[email-masked]>; lastmile <[email-masked]>;
Samiya Sheikh <[email-masked]>; Rajesh Pattabhi <
[email-masked]>; Malyke Awayan Igaya <
[email-masked]>
*Subject:* Re: 600880076 AWB: 1000007017618 Wrong Delivery

Hi Usman,

Is there any possibility we can retrieve this shipment ?

@Eugene Mugisa <[email-masked]>  We need your input here? this one of
two shipment that were both delivered and yet she did not receive anything.
This customer is frustrated.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Wed, Jul 8, 2020 at 3:53 PM Usman Abbasi <[email-masked]>
wrote:

Hi Naib/ Mostafa,

As mentioned below, contact number provided initially was different. We
have contacted on same number 17th June and delivered the shipment 18th
June on provided location which was for Al AIN.

Contact Number provided was :0508288482.

It seems root cause of the incident is incorrect number.

Regards

Usman

*From:* Naib Khan <[email-masked]>
*Sent:* Wednesday, July 8, 2020 4:35 PM
*To:* Mostafa saad <[email-masked]>
*Cc:* Radwa Ali <[email-masked]>; Usman Abbasi <
[email-masked]>; Usman Abbasi <[email-masked]>;
customer care <[email-masked]>; lastmile <[email-masked]>;
Samiya Sheikh <[email-masked]>; DXB Courier Ops - Projects <
[email-masked]>; Rajesh Pattabhi <
[email-masked]>
*Subject:* Re: 600880076 AWB: 1000007017618 Wrong Delivery

Hi Usman,

Any update.

Regards.

Naib

On Wed, 8 Jul 2020 at 08:28, Mostafa saad <[email-masked]> wrote:

Hello Radwa

Please provide the wrong address for the delivery

@Usman Abbasi <[email-masked]> Please check with the customer what
is the problem and share your feedback.

Regards

Mostafa Saad

On Tue, Jul 7, 2020 at 7:08 PM Radwa Ali <[email-masked]> wrote:

Hi Naib,

This is the shipping address on the order.

The order was delivered in an incorrect address ? please advise how this
occured as we need to refund the cst ASAP.

Sarfa street
Bahia 1 building
Dubai
United Arab Emirates Map

SHIP AREAAl Sufouh 1

SHIP PHONE971508288482

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Sun, Jun 28, 2020 at 4:23 PM Naib Khan <[email-masked]> wrote:

Noted with thanks.

Regards.

Naib

On Sun, 28 Jun 2020 at 11:26, Usman Abbasi <[email-masked]>
wrote:

Hi Naib,

Please find below POD.

Contact number provided initially was 0508288482.

Regards

Usman

*From:* Naib Khan <[email-masked]>
*Sent:* Sunday, June 28, 2020 12:00 PM
*To:* Usman Abbasi <[email-masked]>; DXB Courier Ops -
Projects <[email-masked]>; customer care <
[email-masked]>; lastmile <[email-masked]>; Samiya Sheikh <
[email-masked]>
*Subject:* 600880076 AWB: 1000007017618 Wrong Delivery

Hi Usman,

please investigate and revert back ASAP.

   - Comments:  order is updated delivered but she didn't receive it.

*0509288482 mobile number*

Regards.

Naib

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