Subject: Re: 600908436_2 and 600908436_3 Wrong Update
From: Clearway Express <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Shajeeb C <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Thu, 9 Jul 2020 10:54:08 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mostafa,

This order is delivered to the housemaid of the customer and yet to confirm
as customer not responding the calls.courier has dispatched to the house to
confirm with customer. if customer confirmed than she didn't received than
you can proceed to add on loss sheet.

Give us time till today to close this case.

Regards

On Thu, 9 Jul 2020, 10:39 Mostafa saad, <[email-masked]> wrote:

> @Shajeeb Cheriyath <[email-masked]>  Updated on the sheet please
> proceed,
> .
>
>
> Regards
> Mostafa Saad
>
>
>
> On Thu, Jul 9, 2020 at 8:53 AM Mostafa saad <[email-masked]>
> wrote:
>
>> @Clearway Express <[email-masked]>  Any update?
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Wed, Jul 8, 2020 at 4:56 PM Shajeeb C <[email-masked]> wrote:
>>
>>> Hi Mostafa,
>>>
>>> Please check the same and updated us to close this.
>>>
>>> Regards,
>>> Shajeeb
>>>
>>>
>>>
>>> On Wed, Jul 8, 2020 at 4:55 PM Clearway Express <
>>> [email-masked]> wrote:
>>>
>>>> Hi Shajeeb,
>>>>
>>>> Confirming with the customer as delivery associate stated that he
>>>> delivered to the housemaid at the same address.if not confirmed than will
>>>> reply you.
>>>>
>>>> regards
>>>>
>>>> Hashim
>>>>
>>>> On Wed, 8 Jul 2020 at 16:22, Shajeeb C <[email-masked]> wrote:
>>>>
>>>>> Hellow Hashim,
>>>>>
>>>>> Please share the CN for the lost order.
>>>>>
>>>>> @Mostafa saad <[email-masked]>
>>>>>
>>>>> Kindly update the same in the tracker.
>>>>>
>>>>> Regards,
>>>>> Shajeeb
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jul 8, 2020 at 4:16 PM Naib Khan <[email-masked]> wrote:
>>>>>
>>>>>> @Eugene Mugisa <[email-masked]> Thanks.
>>>>>>
>>>>>> @Mary Anne Agapito <[email-masked]> please create new SO if
>>>>>> customer still Interested.
>>>>>>
>>>>>> @Shajeeb Cheriyath <[email-masked]> FYI and charge courier.
>>>>>>
>>>>>> Regards.
>>>>>> Naib
>>>>>>
>>>>>>
>>>>>> On Wed, 8 Jul 2020 at 16:14, Eugene Mugisa <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hashim,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> What is the update here..
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> + @Mostafa saad <[email-masked]> charge him
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> Eugene.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>> *Sent:* Wednesday, July 8, 2020 4:48 PM
>>>>>>> *To:* Clearway Express <[email-masked]>; customer care <
>>>>>>> [email-masked]>; lastmile <[email-masked]>; Mary Anne
>>>>>>> Agapito <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>; Mostafa saad <[email-masked]>
>>>>>>> *Subject:* Re: 600908436_2 and 600908436_3 Wrong Update
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Eugene Mugisa <[email-masked]>@Mostafa saad
>>>>>>> <[email-masked]>
>>>>>>>
>>>>>>> Please assist this the 3rd day with no reply and followup from
>>>>>>> Clearway many issues they have about wrong update.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Clearway Express <[email-masked]> customer needs the
>>>>>>> item ASAP by today if your driver lost the orders let us know.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards.
>>>>>>>
>>>>>>> Naib
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 5 Jul 2020 at 16:21, Naib Khan <[email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Clearway,
>>>>>>>
>>>>>>> please assist when it will be delivered customer following up.
>>>>>>>
>>>>>>> please share your feedback.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>    - Comments: MARKED DELIVERED BUT NOT RECEIVED
>>>>>>>
>>>>>>>
>>>>>>> customer just got a message to rate the delivery but nothing has
>>>>>>> been delivered, no phone call either
>>>>>>>
>>>>>>> PLS PUSH THE DELIVERY TODAY WITHOUT ANY FAIL, the customer is very
>>>>>>> upset
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards.
>>>>>>>
>>>>>>> Naib
>>>>>>>
>>>>>>>