Subject: Re: 600880076 AWB: 1000007017618 Wrong Delivery
From: Radwa Ali <[email-masked]>
To: Usman Abbasi <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Naib Khan <[email-masked]>, Mostafa saad <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Samiya Sheikh <[email-masked]>, Rajesh Pattabhi <[email-masked]>, Malyke Awayan Igaya <[email-masked]>
Date: Thu, 9 Jul 2020 10:45:18 +0400
List-Id: <ccteam.mumzworld.com>

Hi Usman,
Is there any possibility we can retrieve this shipment ?
@Eugene Mugisa <[email-masked]>  We need your input here? this one of
two shipment that were both delivered and yet she did not receive anything.
This customer is frustrated.
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Wed, Jul 8, 2020 at 3:53 PM Usman Abbasi <[email-masked]>
wrote:

> Hi Naib/ Mostafa,
>
>
>
> As mentioned below, contact number provided initially was different. We
> have contacted on same number 17th June and delivered the shipment 18th
> June on provided location which was for Al AIN.
>
>
>
> Contact Number provided was :0508288482.
>
>
>
> It seems root cause of the incident is incorrect number.
>
>
>
>
>
>
>
> Regards
>
> Usman
>
> *From:* Naib Khan <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 4:35 PM
> *To:* Mostafa saad <[email-masked]>
> *Cc:* Radwa Ali <[email-masked]>; Usman Abbasi <
> [email-masked]>; Usman Abbasi <[email-masked]>;
> customer care <[email-masked]>; lastmile <[email-masked]>;
> Samiya Sheikh <[email-masked]>; DXB Courier Ops - Projects <
> [email-masked]>; Rajesh Pattabhi <
> [email-masked]>
> *Subject:* Re: 600880076 AWB: 1000007017618 Wrong Delivery
>
>
>
> Hi Usman,
>
>
>
> Any update.
>
>
>
> Regards.
>
> Naib
>
>
>
>
>
> On Wed, 8 Jul 2020 at 08:28, Mostafa saad <[email-masked]> wrote:
>
> Hello Radwa
>
>
>
> Please provide the wrong address for the delivery
>
>
>
> @Usman Abbasi <[email-masked]> Please check with the customer
> what is the problem and share your feedback.
>
>
>
>
>
>
> Regards
>
> Mostafa Saad
>
>
>
>
>
>
>
> On Tue, Jul 7, 2020 at 7:08 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Naib,
>
> This is the shipping address on the order.
>
> The order was delivered in an incorrect address ? please advise how this
> occured as we need to refund the cst ASAP.
>
>
>
> Sarfa street
> Bahia 1 building
> Dubai
> United Arab Emirates Map
>
> SHIP AREAAl Sufouh 1
>
> SHIP PHONE971508288482
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Jun 28, 2020 at 4:23 PM Naib Khan <[email-masked]> wrote:
>
> Noted with thanks.
>
>
>
> Regards.
>
> Naib
>
>
>
>
>
> On Sun, 28 Jun 2020 at 11:26, Usman Abbasi <[email-masked]>
> wrote:
>
> Hi Naib,
>
>
>
> Please find below POD.
>
>
>
> Contact number provided initially was 0508288482.
>
>
>
>
>
>
>
> Regards
>
> Usman
>
> *From:* Naib Khan <[email-masked]>
> *Sent:* Sunday, June 28, 2020 12:00 PM
> *To:* Usman Abbasi <[email-masked]>; DXB Courier Ops -
> Projects <[email-masked]>; customer care <
> [email-masked]>; lastmile <[email-masked]>; Samiya Sheikh <
> [email-masked]>
> *Subject:* 600880076 AWB: 1000007017618 Wrong Delivery
>
>
>
> Hi Usman,
>
>
>
> please investigate and revert back ASAP.
>
>    - Comments:  order is updated delivered but she didn't receive it.
>
> *0509288482 mobile number*
>
>
>
>
>
>
> Regards.
>
> Naib
>
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