Subject: Re: Urgent Cases
From: Yaseen Shaqra <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: "Asad ." <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Thu, 9 Jul 2020 10:41:49 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

as discussed yesterday about dispatching the shipments, until not there are
no records on the shipments

The customer needs an answer today

Kindly check and advise

On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]> wrote:

> Yes Asad
> I had spoken to Yaseen and sorted the issue
>
> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>
>> Has this case been addressed?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>> *From: *"Asad ." <[email-masked]>
>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>> [email-masked]>
>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>> [email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>,
>> Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>,
>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>> [email-masked]>
>> *Subject: *Re: Urgent Cases
>>
>>
>>
>> Zubair, can you please address this immediately.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Yaseen Shaqra <[email-masked]>
>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>> *To: *Asad <[email-masked]>
>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>> [email-masked]>, customer care <[email-masked]>, Hussain
>> Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>> Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
>> *Subject: *Urgent Cases
>>
>>
>>
>> Dear Asad
>>
>> We need your support here
>>
>> The customer is ordering frequently from us and her lifetime sales since
>> April until today is 17,841.59 AED
>>
>> She is facing several issues with all the orders that she placed, and her
>> due date is next week
>>
>> We need to solve all the issues below at the soonest:
>>
>>
>>
>> ·         23-Apr-2020 // 100142271_2: she received the below products
>> damaged by the heat; we need your approval to refund the customer without
>> collecting the             items as its damaged and there is no use to
>> collect them (81.82AED)
>>
>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>
>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>> (31.50AED)
>>
>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>> (31.50AED)
>>
>>
>>
>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but until
>> today it is not shipped
>>
>>  we placed a new order for the customer *100167000*, without GT-CH02525
>> because it is OOS
>>
>> The customer wants a refund for the OOS product.
>>
>>
>>
>> ·        27-May-2020 // 100152219_2: The customer received a wrong
>> product different than she ordered, she ordered MD-AC3120 (179 AED)
>>
>> but she received MD-AC3020 (139 AED), the customer is okay to refund the
>> price different (40 AED) back to the same card that she used.
>>
>>
>>
>> ·         27-May-2020 // 100152219_4: The customer ordered
>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>> (23AED)
>>
>> Please advise if we should place a new order for the customer
>>
>>
>>
>> ·         8-Jun-2020 // 100156825_2: The shipment is not dispatched yet
>> with Barq
>>
>> ·         25-Jun-2020 // 100163244_1: The shipment is not dispatched yet
>> with Barq
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE