Subject: Re: Order Mixed Up - 600881198// 600879179_1 - awb: 1000006848853
From: Hyacinth Joyce <[email-masked]>
To: Usman Abbasi <[email-masked]>, Rajesh Pattabhi <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, Usman Abbasi <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>
Date: Thu, 9 Jul 2020 10:10:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called again to follow up.

@Usman Abbasi <[email-masked]>  The shipment 600879179_1 is under
AWB 1000006848853.

Upon tracking shows delivered but to a different address:

The customer's delivery info is as per below:

@Mostafa saad <[email-masked]> Please assist here.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 6 Jun 2020 at 19:01, Usman Abbasi <[email-masked]>
wrote:

> Hi Mary/Mostafa,
>
>
>
> Please provide AWB # for order  600881198, We haven’t receive the shipment
> under this ref.
>
>
>
> Please check and confirm form which location pick up is required.
>
>
>
>
>
> Regards
>
> Usman
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Saturday, June 6, 2020 12:15 PM
> *To:* Rajesh Pattabhi <[email-masked]>; Usman Abbasi <
> [email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Eugene Mugisa <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Order Mixed Up - 600881198// 600879179_1 - awb: 1000006848853
>
>
>
> Hi Usman and Rajesh,
>
>
>
> The customer whose order # is 600881198 received a wrong order which was
> intended for 600879179_1. The customer asked the driver to come back as
> it's not hers, the driver declined.
>
>
>
> I also tried calling the driver(0549905892) but to no avail.
>
>
>
> Please collect the item from the address below:
>
>
>
> SHIP TOmarwah almehairi
> Alkaramah street behind ultra care pharmacy near to the mousque villa 10
> Abu Dhabi
> United Arab Emirates Map
>
> SHIP AREAAl Karamah
>
> SHIP PHONE971508111766
>
>
>
> and deliver it to:
>
>
>
> *Shipping Address*
>
> SHIP TOHend ALjneibi
> Khalifa city A - near to alyasmina school
> Villa number 64
> Abu Dhabi
> United Arab Emirates Map
>
> SHIP AREA
>
> SHIP PHONE971527687770
>
>
>
> @Mostafa saad <[email-masked]> - as per Marwah there are 2
> barcodes on the box, her details and the other person's information.
> However, when she checked it it's not her order.
>
>
>
> Please assist. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>