Subject: RE: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective
From: "Husain" <[email-masked]>
To: "'Mohamed Magdy'" <[email-masked]>, "'Denmark A'" <[email-masked]>
Cc: "'Taher'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Mark Anthony Laraga'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>
Date: Thu, 9 Jul 2020 09:42:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohammed,

This is already processed yesterday. You will receive replacement today.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Mohamed Magdy <[email-masked]> 
Sent: Thursday, July 9, 2020 9:24 AM
To: Denmark A <[email-masked]>
Cc: Husain <[email-masked]>; Taher <[email-masked]>; customer care <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective

any update on this?

On Wed, Jul 8, 2020 at 12:28 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Vendor,

POMUMZ_DXB200109 

Regards, 

Den mark 

On Wed, Jul 8, 2020 at 12:25 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Please share PO number/Reference document asap.

Once provided, I will send new replacement tomorrow.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 8, 2020 11:00 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: Mohamed Magdy <[email-masked] <mailto:[email-masked]> >; Taher <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective

Dear Husain,

Any update? 

Regards, 

Den mark 

On Thu, Jul 2, 2020 at 3:33 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mohammed,

As per the inspection results, this will be covered under the warranty.

We will fix the defective unit and get it replaced by Sunday.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Husain <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, July 2, 2020 8:59 AM
To: 'Mohamed Magdy' <[email-masked] <mailto:[email-masked]> >
Cc: 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Mark Anthony Laraga' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective

Hi Mohammed,

Thank you for your patience,

The inspection team is checking it and will revert by today itself.

 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Mohamed Magdy <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, July 2, 2020 8:51 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: Denmark A <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective

Hello Husain,

Any update on this?

On Wed, Jul 1, 2020 at 11:04 AM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Let me have a check and get back to you.

 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 1, 2020 10:32 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective

Dear Husain, 

Please with your team if you received the item and update.

Regards, 

Den mark

 

On Wed, Jul 1, 2020 at 10:26 AM Mohamed Magdy <[email-masked] <mailto:[email-masked]> > wrote:

any update on this?

On Tue, Jun 30, 2020 at 4:15 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Husain, 

Item already collected by your team. 

Regards, 

Den mark 

On Tue, Jun 30, 2020 at 4:13 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

I had already replied, please check attached.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, June 30, 2020 4:04 PM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: Mohamed Magdy <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective

Dear Husain, 

Can we get an update? 

Regards, 

Den mark 

On Tue, Jun 30, 2020 at 10:02 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Already dispatched with them. 

Regards, 

 

On Tue, Jun 30, 2020 at 10:00 AM Mohamed Magdy <[email-masked] <mailto:[email-masked]> > wrote:

is it sent?

On Mon, Jun 29, 2020 at 12:51 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Please send the item to Dubai office for inspection.

Please make sure it has the complete packaging along with the charger.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, June 29, 2020 8:57 AM
To: Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Cc: Husain <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective

Dear Mohamed, 

Already sent it to the vendor side for evaluation. 

@Husain <mailto:[email-masked]>  Please update once received. 

Regards, 

Den mark 

On Mon, Jun 29, 2020 at 8:38 AM Mohamed Magdy <[email-masked] <mailto:[email-masked]> > wrote:

Any update here ?

On Sun, Jun 28, 2020 at 1:00 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Vendor,

Any update thank you.

Regards, 

Den mark 

On Wed, Jun 24, 2020 at 12:00 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Dear Taher,

Please assist.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, June 24, 2020 11:54 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Subject: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Comments :I charged the monitor as instructed but as soon as it’s taken off the charger, the battery dies. I thought the issue was with the battery so I purchased 2 new ones and the problem was not solved. I can only use the monitor if it’s connected to the charger and this is not practical. I like this product and I would like a new one that works as intended.  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark 

 

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