Subject: Re: Order # 600875669 // JRT-JK805550-62 // Jikel - Minos 2-in-1 Swing & Rocker - Beige // Not working properly
From: Yaser Mosanna <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Maysam Salemi <[email-masked]>, Naser Mosanna <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Date: Thu, 9 Jul 2020 08:22:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

No worries. Please send it back. But please from now on contact us before
you take the item back. The issue can be solved with a simple replacement
part. Avoids the extra work and cost for you.

Please share the customer contact information as well, as we need to ask
her a couple of questions.

Regards,
Yaser Mosanna

On Thu, Jul 9, 2020, 8:17 AM Denmark A <[email-masked]> wrote:

> Dear Yaser,
>
> Item is with us please we need to hand to your side for you to
> evaluate the item .
>
> Regards,
> Den mark
>
> On Wed, Jul 8, 2020 at 4:36 PM <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>>
>>
>> Can you give the customers contact details. I will solve the issue
>> directly with them
>>
>>
>>
>> Regards,
>>
>> Yaser Mosanna
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 8, 2020 4:29 PM
>> *To:* Yaser Mosanna <[email-masked]>; Maysam Salemi <
>> [email-masked]>; [email-masked]
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Michael Rolle <
>> [email-masked]>; Mark Anthony Laraga <[email-masked]>
>> *Subject:* Order # 600875669 // JRT-JK805550-62 // Jikel - Minos 2-in-1
>> Swing & Rocker - Beige // Not working properly
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> Also please find the attached video for your reference.
>>
>>
>>
>> I ordered the Jikel Minos swing just over a week ago and it is not
>> working,
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>