Subject: Re: Refund Request Pending - NAQEL
From: Rodina Magdy <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: "Asad ." <[email-masked]>, Sagar Khawani <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Wed, 8 Jul 2020 17:01:33 +0200
List-Id: <ccteam.mumzworld.com>

Hi Eugene,

Kindly check the below updated sheet with all the orders refund status.

On Wed, Jul 8, 2020 at 11:09 AM Eugene Mugisa <[email-masked]> wrote:

> @Rodina Magdy <[email-masked]>
>
>
>
> As discussed, lets finalize all today and close this issue.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Asad . <[email-masked]>
> *Sent:* Tuesday, July 7, 2020 8:55 AM
> *To:* Rodina Magdy <[email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; Sagar Khawani <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Shady Elgendy <[email-masked]>; Mohamed
> Magdy <[email-masked]>
> *Subject:* Re: Refund Request Pending - NAQEL
>
>
>
> Rodina, please prioritise this, don’t wait any longer, if customer is not
> answering then let’s just refund and close the cases. I am sure they have
> already complained to MCI about their orders. Honestly its taking way too
> long.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Rodina Magdy <[email-masked]>
> *Date: *Monday, 6 July 2020 at 7:32 PM
> *To: *"Asad ." <[email-masked]>
> *Cc: *Eugene Mugisa <[email-masked]>, Sagar Khawani <
> [email-masked]>, customer care <[email-masked]>, lastmile <
> [email-masked]>, Shady Elgendy <[email-masked]>, Mohamed
> Magdy <[email-masked]>
> *Subject: *Re: Refund Request Pending - NAQEL
>
>
>
> Hi Asad,
>
>
>
> We were trying to grab an agent to call the customers for confirmation if
> they still need their orders.
>
>
>
> It will be done tomorrow maximum by the end of the day. Once it's done i
> will send the updates on the email.
>
>
>
> On Mon, Jul 6, 2020 at 12:17 PM Asad . <[email-masked]> wrote:
>
> Team, Why it’s taking so long to close these? Please prioritise an aim to
> close today and send an update EOD.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Eugene Mugisa <[email-masked]>
> *Date: *Monday, 6 July 2020 at 12:19 PM
> *To: *Rodina Magdy <[email-masked]>, Sagar Khawani <
> [email-masked]>
> *Cc: *customer care <[email-masked]>, lastmile <
> [email-masked]>, Shady Elgendy <[email-masked]>, Mohamed
> Magdy <[email-masked]>, Asad <[email-masked]>
> *Subject: *Refund Request Pending - NAQEL
>
>
>
> Hello @'Rodina Magdy' <[email-masked]>
>
>
>
> As mentioned, the below shipments have been marked as lost on NAQEL but
> have no refund request yet in the Refund Tracker
>
>
>
> Please check with the customers and reconfirm when the refunds will be
> processed so we close this issue.
>
>
>
> Refund Rquest
>
> No
>
> Lost Tracker
>
> Yes
>
> *Row Labels*
>
> *Count of Waybill No*
>
> Inventory Control
>
> 30
>
> Partial Delivery
>
> 14
>
> Processed at Location
>
> 5
>
> Shipment Not Delivered
>
> 5
>
> Inventory Control By NCL
>
> 5
>
> Lost
>
> 5
>
> Load to Trip
>
> 2
>
> Out For Delivery
>
> 2
>
> Received
>
> 2
>
> Arrived at
>
> 2
>
> Shipment Returned to Warehouse
>
> 2
>
> Piece Missing
>
> 1
>
> Cons.Arrived at
>
> 1
>
> Arrived at Origin Terminal
>
> 1
>
> Miscode
>
> 1
>
> *Grand Total*
>
> *78*
>
>
>
>
>
> Best,
>
> Eugene.
>
>
>
>
>
>
> --
>
> *Best Regards,*
>
> *Rodina Salem*
>
> *CS Leader*
>
> *P* +20 100 888 3893   *E* [email-masked] <[email-masked]>
>
> *A* Cairo, Egypt
>

-- 
*Best Regards,*
*Rodina Salem*
*CS Leader*
*P* +20 100 888 3893   *E* [email-masked] <[email-masked]>
*A* Cairo, Egypt