Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905 >>
From: Alaa Musa <[email-masked]>
To: "ae.mumzworld" <[email-masked]>, Ronald Gaviola <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Cc: customer care <[email-masked]>, lastmile <[email-masked]>
Date: Wed, 8 Jul 2020 16:16:57 +0400
List-Id: <ccteam.mumzworld.com>

Dear Khalid,

Thank you for your update.

@Ronald Gaviola <[email-masked]> and @Shajeeb Cheriyath
<[email-masked]>  Please assist.

Regards,
Alaa

On Tue, 7 Jul 2020 at 15:44, <[email-masked]> wrote:

> Hi Alaa,
>
>
> Good day.
>
>
> Please accept our sincere apologies for the inconvenience caused by the
> subject incident.
>
>
> Our destination team confirmed that, this shipment was delivered to an
> incorrect address. Unfortunately, retrieval was not successful
>
>
> Please confirm on whether you would like to initiate a claim request or
> send a replacement as ( Free Of Cost ), to the consignee.
>
>
> Once again. We sincerely apologize for the inconvenience caused by this
> incident.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905 >>
> >> Sent: 07/06/2020 02:27
> >>
> >>
>
> Hi Alaa,
>
>
>
> Good day.
>
>
> I shall check & confirm with our concerned team on this. Please hold for
> an update on 07/07/2020 at 14:00.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905 >>
> >> Sent: Thu, 02 Jul 2020 17:47:53 UTC+04:00
> >>
> >>
> Dear team,
>
> >>
> Yes, the customer claims it wasn't delivered to her, could you please
> check to which address was this  delivered
>
> >>
> Regards,
> Alaa
>
> >>
>
>
> >>
> On Thu, 2 Jul 2020 at 15:30, <[email-masked]> wrote:
> >>
>
>> Hi Alaa,
>>
>>
>> >>
>>
>> Good day.
>>
>>
>> >>
>>
>> We received a confirmation from our destination team, that this shipment
>> was already delivered.
>>
>>
>> >>
>>
>> Is the consignee still claiming not received ?
>>
>>
>> >>
>> Should you require any further assistance, please contact me directly.
>>
>> >>
>> Best Regards,
>>
>> >>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>> >>
>>
>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked]
>> >> Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905
>> >>
>> >> Sent: 07/01/2020 01:58
>> >>
>> >>
>>
>> Hi Alaa,
>>
>>
>> >>
>>
>> Good day.
>>
>>
>> >>
>>
>> Since the delivery was completed almost 30 days ago, investigation might
>> not be possible.
>>
>>
>> >>
>>
>> I will check & confirm with our concerned team, regarding this incident.
>> Please hold for the next update on 02/07/2020.
>>
>>
>> >>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> >>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked]
>> >> Subject: 4821448310 || 200263887 || POD
>> >> Sent: Mon, 29 Jun 2020 17:22:02 UTC+04:00
>> >>
>> >>
>> Dear team,
>> >>
>>
>> >>
>> Please confirm whether this is delivered, customer claims this was
>> delivered to the wrong address.
>>
>> >>
>> Regards,
>> Alaa
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>
>
>
>
>
>