Subject: Re: Products Details Sku :PRO-57376 RETURN - Order #600899094
From: "Alina D'Souza" <[email-masked]>
To: Jessa Garcia <[email-masked]>
Cc: PRONTO TRADING <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Wed, 8 Jul 2020 16:07:48 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Customer very upset and needs a replacement or someone to fix this for her
she advised that the water spilt out and it was not straight.

Please advise asap

Regards,
Alina

On Sun, Jun 28, 2020 at 4:20 PM Jessa Garcia <[email-masked]> wrote:

> Hi Ammar,
>
>
>
> Can you please assist on this.
>
>
>
> Thank you.
>
>
>
> Warm regards,
>
>
>
> *Jessa Garcia*
>
>
>
> Business Development Team
>
> p:  +971 (0)4 245 1317 │ e: [email-masked] │ w: www.mumzworld.com
>
>
>
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Sunday, June 28, 2020 11:37 AM
> *To:* PRONTO TRADING <[email-masked]>; Jessa Garcia <[email-masked]>
> *Cc:* customer care <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Re: Products Details Sku :PRO-57376 RETURN - Order #600899094
>
>
>
> Hi Team,
>
>
>
> Please see the pictures attached it's not in its shape and it is not
> standing well.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, Jun 28, 2020 at 11:10 AM PRONTO TRADING <[email-masked]> wrote:
>
> FOR WHAT REPLACEMENT
>
>
>
> POOL IS IN PERFECT CONDITION
>
>
>
> THESE ARE FAST SET POOLS TO GET PROPER SHAPE THY NEED TO FILL WATER AT
> FULL CAPACITY
>
>
>
>
>
> *From:* Alina D'Souza [mailto:[email-masked]]
> *Sent:* Sunday, June 28, 2020 10:01 AM
> *To:* PRONTO TRADING; Jessa Garcia; Denmark A; Mohamed Magdy
> *Cc:* customer care
> *Subject:* Re: Products Details Sku :PRO-57376 RETURN - Order #600899094
>
>
>
> Hi Team,
>
>
>
> Please check below
>
>
>
> Kindly advise customer need replacement
>
>
>
>
>
>
>
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
> On Tue, Jun 23, 2020 at 5:46 PM PRONTO TRADING <[email-masked]> wrote:
>
> THY NEED TO FILL WATER
>
>
>
> TO LET IT STAY UP
>
>
>
> PLS TELL THEM TO FILL WATER FIRST AND THEN MATCH WITH THE PICTURE
>
>
>
> *From:* Alina D'Souza [mailto:[email-masked]]
> *Sent:* Tuesday, June 23, 2020 5:36 PM
> *To:* Denmark A; [email-masked]; Jessa Garcia
> *Cc:* customer care
> *Subject:* Products Details Sku :PRO-57376 RETURN - Order #600899094
>
>
>
> Hi Team,
>
>
>
> Please advise asap
>
>
>
> Order #600899094
> <https://mumzworldhelp.zendesk.com/agent/tickets/600899094>
>
> Products Details
> Sku :PRO-57376
> Name :Bestway - Fast Set 13' x 33
> Date Placed :2020-06-18 07:46:16
> Date Shipped :2020-06-19 14:13:21
> Qty Ordered :1.0000
> Shipping Country:United Arab Emirates
>
> Return Reason:doesnt_match_description_or_photos
> Comments :The pool doesn’t stay up as in the photo
>
>
>
>
>
>
> Regards,
>
> Alina
>
>