Subject: Re: SO# 600876809
From: Mostafa saad <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Clearway Express <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>
Date: Wed, 8 Jul 2020 15:24:28 +0400
List-Id: <ccteam.mumzworld.com>

Hello Radwa

Already add under Bazdelivery sheet

Regards
Mostafa Saad

On Wed, Jul 8, 2020 at 3:15 PM <[email-masked]> wrote:

> Hi @Mostafa saad <[email-masked]>,
>
> Please add to lost tracker so we can issue the refund.
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Clearway Express <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 1:51 PM
> *To:* Hyacinth Joyce <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Radwa Ali <
> [email-masked]>; Yaseen Shaqra <[email-masked]>; customer
> care <[email-masked]>
> *Subject:* Re: SO# 600876809
>
>
>
> Dear Hyacinth,
>
>
>
> Kindly initiat the refund to customer for this order.
>
>
>
> @ Mostafa Saad kindly charge this order to Bazz delivery account.
>
>
>
> regards
>
> Clearway Express
>
>
>
> On Wed, 8 Jul 2020 at 13:39, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi Mostafa,
>
>
>
> The customer called again to follow up and she is very upset.
>
>
>
> The shipment she did not receive is  600876809_1.
>
>
>
> Our record shows as per below:
>
>
>
> Kindly check and advise TODAY. The customer needs a refund.
>
>
>
> Thank you.
>
>
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Tue, 30 Jun 2020 at 14:16, Mostafa saad <[email-masked]>
> wrote:
>
> Hello Radwa.
>
>
>
> Can you please share with me the Missing AWB for this shipment.
>
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> Last Mile  Mumzworld
>
>
>
>
>
> On Tue, Jun 30, 2020 at 2:07 PM Radwa Ali <[email-masked]> wrote:
>
> hi @Mostafa saad <[email-masked]> ,
>
> There are no updates from Clearway and the cst is following up.
>
> Please advise as she wants a refund.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jun 9, 2020 at 11:59 AM Mostafa saad <[email-masked]>
> wrote:
>
> @Clearway Express <[email-masked]>  Please share your feedback.
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Tue, Jun 9, 2020 at 11:23 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please note that the shipment is showing delivered, but the customer
> confirmed that she did not receive the shipment
>
>
>
> Kindly arrange the delivery at the soonest
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>