Subject: RE: 600907045
From: <[email-masked]>
To: "'Mari Ibasan \(CW.Accounts\)'" <[email-masked]>, "'Karthik Sankar'" <[email-masked]>, "'ChildrenWomen'" <[email-masked]>, "'Account'" <[email-masked]>, "'Muhammad Habib'" <[email-masked]>
Cc: "'inventory.fc'" <[email-masked]>, "'Outbound.fc'" <[email-masked]>, "'Mohammad Abdul Naser'" <[email-masked]>, "'Furqan hameed'" <[email-masked]>, "'Syed Yakoob'" <[email-masked]>, "'Mostafa Said'" <[email-masked]>, "'Mohit Caleb'" <[email-masked]>, "'Siju Surendran'" <[email-masked]>, "'Mamdouh Younes'" <[email-masked]>, "'Mohammad Abbas'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Vipul Arora'" <[email-masked]>
Date: Wed, 8 Jul 2020 15:17:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @'Muhammad Habib',

Please advise as we need to provide an update to the customer.

She is following up closely and she paid a huge amount for this item.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Mari Ibasan (CW.Accounts) <[email-masked]> 
Sent: Wednesday, July 8, 2020 1:56 PM
To: 'Karthik Sankar' <[email-masked]>; 'ChildrenWomen' <[email-masked]>; 'Account' <[email-masked]>
Cc: 'Radwa Ali' <[email-masked]>; 'Muhammad Habib' <[email-masked]>; 'inventory.fc' <[email-masked]>; 'Outbound.fc' <[email-masked]>; 'Mohammad Abdul Naser' <[email-masked]>; 'Furqan hameed' <[email-masked]>; 'Syed Yakoob' <[email-masked]>; 'Mostafa Said' <[email-masked]>; 'Mohit Caleb' <[email-masked]>; 'Siju Surendran' <[email-masked]>; 'Mamdouh Younes' <[email-masked]>; 'Mohammad Abbas' <[email-masked]>; 'customer care' <[email-masked]>; 'Vipul Arora' <[email-masked]>
Subject: RE: 600907045

Dear Karthik,

POD was signed and stamped by your warehouse team. Also inventory of items released on that particular day is matched with our record.

 

From: Karthik Sankar <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 8, 2020 1:03 PM
To: Crm <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >
Cc: Radwa Ali <[email-masked] <mailto:[email-masked]> >; Muhammad Habib <[email-masked] <mailto:[email-masked]> >; inventory.fc <[email-masked] <mailto:[email-masked]> >; Outbound.fc <[email-masked] <mailto:[email-masked]> >; Mohammad Abdul Naser <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Syed Yakoob <[email-masked] <mailto:[email-masked]> >; Mostafa Said <[email-masked] <mailto:[email-masked]> >; Mohit Caleb <[email-masked] <mailto:[email-masked]> >; Siju Surendran <[email-masked] <mailto:[email-masked]> >; Mamdouh Younes <[email-masked] <mailto:[email-masked]> >; Mohammad Abbas <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >
Subject: Re: 600907045

  Hi Mari,

POMUMZ_DXB218311 -> BK-SS76773+2CS31773

Only one car seat received instead of 2.  Please check the image attached. Could you please assist here?

 

 

Regards,

  <https://docs.google.com/uc?export=download&id=1GqwxHiZOLyLp4wX-dO9kksvbxkAQFy7K&revid=0Bwm3QDCK-z7nOGI2NGVKMGMrWVJjRkoyNkZ3UGgxMmRXL2tBPQ> 

 

On Tue, 7 Jul 2020 at 19:35, Vipul Arora <[email-masked] <mailto:[email-masked]> > wrote:

+Karthik Sankar <mailto:[email-masked]>  Vendor delivered only 1 car seat. Attached snapshot of receiving for you reference. Please check with the vendor and ask him to send the missing item by tomorrow so we can send it to the customer.

 

On Tue, 7 Jul 2020 at 18:49, Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi All , 

The customer is following up again.

We need an answer as the case has been going on for too long. The customer is following up daily.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

On Mon, Jul 6, 2020 at 1:51 PM Muhammad Habib <[email-masked] <mailto:[email-masked]> > wrote:

@Furqan hameed <mailto:[email-masked]>  @Vipul Arora <mailto:[email-masked]>  Please update

@Mohit Caleb <mailto:[email-masked]>   CC team is following up on this case via zendesk.

On Sun, Jul 5, 2020 at 9:43 AM Muhammad Habib <[email-masked] <mailto:[email-masked]> > wrote:

@Furqan hameed <mailto:[email-masked]>   Please help here. If we received the right item.

On Thu, Jul 2, 2020 at 1:27 PM Mohammad Abdul Naser <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team

We have checked for the above mentioned missing car seat in WH and physically it was not found. 

Please check the CCTV footage of packing 

On Wed, Jul 1, 2020 at 9:50 PM Syed Yakoob <[email-masked] <mailto:[email-masked]> > wrote:

Dear Habib,

 

I have checked on the location from which this got picked but couldn't find it. @inventory.fc <mailto:[email-masked]>  @Siju Surendran <mailto:[email-masked]>  can you please check on this and help.

Best Regards,

  <https://docs.google.com/uc?export=download&id=181VwM-scjFMpRDEOdCr1c53KLBsN490Q&revid=0B4eYWVGQGVtbSnBNVzluUmpPVCtHNUphL1dWOEUxK3A4V25jPQ> 

  <https://mailfoogae.appspot.com/t?sender=ac3llZEBtdW16d29ybGQuY29t&type=zerocontent&guid=186d46c4-0a32-444c-91f0-cc077a79c88f> ᐧ

On Wed, 1 Jul 2020 at 16:31, Muhammad Habib <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

SKU: BK-SS76773+2CS31773 

 Babytrend - Double Stroller + Infant Car Seat - Millennium Includes 1 Double Stroller and 2 Car Seat but  the customer received on car seat only   

please check for missing part.

 

-- 

 

Thanks & regards,

  <https://docs.google.com/uc?export=download&id=1hKArSxSXBEbPgzQl5V7ZCkCXiX0aQ3Ci&revid=0BxjzRBShgsGtK29PWStWaUgrZ2cxQS9JRXdGTVF3ZUE0UUtRPQ> 

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  <https://docs.google.com/uc?export=download&id=1Tn-5LmOlaU0oedhLabpnnVONGoRz35sZ&revid=0B3EdUe9NtNVkMVNSRkxieW12WGd0Z0hibzc4bzdZSUtVQ1hNPQ> 

 

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Thanks & regards,

  <https://docs.google.com/uc?export=download&id=1hKArSxSXBEbPgzQl5V7ZCkCXiX0aQ3Ci&revid=0BxjzRBShgsGtK29PWStWaUgrZ2cxQS9JRXdGTVF3ZUE0UUtRPQ> 

 

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Thanks & regards,

  <https://docs.google.com/uc?export=download&id=1hKArSxSXBEbPgzQl5V7ZCkCXiX0aQ3Ci&revid=0BxjzRBShgsGtK29PWStWaUgrZ2cxQS9JRXdGTVF3ZUE0UUtRPQ>