Subject: RE: SO# 600876809
From: <[email-masked]>
To: "'Clearway Express'" <[email-masked]>, "'Hyacinth Joyce'" <[email-masked]>, "'Mostafa saad'" <[email-masked]>
Cc: "'Yaseen Shaqra'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Wed, 8 Jul 2020 15:15:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Mostafa saad,

Please add to lost tracker so we can issue the refund.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Clearway Express <[email-masked]> 
Sent: Wednesday, July 8, 2020 1:51 PM
To: Hyacinth Joyce <[email-masked]>
Cc: Mostafa saad <[email-masked]>; Radwa Ali <[email-masked]>; Yaseen Shaqra <[email-masked]>; customer care <[email-masked]>
Subject: Re: SO# 600876809

Dear Hyacinth,

Kindly initiat the refund to customer for this order.

@ Mostafa Saad kindly charge this order to Bazz delivery account.

regards

Clearway Express

On Wed, 8 Jul 2020 at 13:39, Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa,

The customer called again to follow up and she is very upset.

The shipment she did not receive is  600876809_1.

Our record shows as per below:

 

Kindly check and advise TODAY. The customer needs a refund.

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Tue, 30 Jun 2020 at 14:16, Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

Hello Radwa.

Can you please share with me the Missing AWB for this shipment.

 

Regards 

Mostafa Saad 

Last Mile  Mumzworld  

 

On Tue, Jun 30, 2020 at 2:07 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

hi @Mostafa saad <mailto:[email-masked]>  ,

There are no updates from Clearway and the cst is following up.

Please advise as she wants a refund.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

On Tue, Jun 9, 2020 at 11:59 AM Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

@Clearway Express <mailto:[email-masked]>   Please share your feedback.

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Tue, Jun 9, 2020 at 11:23 AM Yaseen Shaqra <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Please note that the shipment is showing delivered, but the customer confirmed that she did not receive the shipment 

Kindly arrange the delivery at the soonest 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE