Subject: Re: installation scheduled 600914186 // WTI-1706316
From: Ashley Fernandes <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Edel Saballa <[email-masked]>
Date: Wed, 8 Jul 2020 14:29:26 +0400
List-Id: <ccteam.mumzworld.com>

Noted on this @Samiya Sheikh <[email-masked]>

We'll proceed with the delivery of the item for now. Please ask the
customer to call us at least *4-5 days in advance* to the installation date.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Wed, Jul 8, 2020 at 1:43 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Ashley,
>
> The customer agreed to receive the item now and installation to be done
> later on in the new addres.
>
> Regards
>
> On Tue, Jul 7, 2020 at 5:42 PM Ashley Fernandes <[email-masked]>
> wrote:
>
>> Dear Samiya,
>>
>> *WTI-1706316 *  Backyard Discovery - Victorian Inn
>>
>> Kindly cancel this item for now and refund to the customer in terms of
>> store credit. Inform the customer to call us back once she has moved into
>> her new place and we can reorder at that time (subject to availability of
>> the item).
>>
>>
>> *For our internal note *: We already had previous instances where
>> customers made to hold the order only to be later cancelled as the new
>> place they were going to move in never materialized or got delayed. The
>> vendor cannot hold the item for such a long time (as *after 1 month*
>> seems to be an open deadline).
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Tue, Jul 7, 2020 at 5:05 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> This customer requested for delivery and installation to be after 1
>>> month because she is moving to another city.
>>>
>>> Kindly note.
>>>
>>> Regards
>>>
>>