Subject: Re: SO# 600876809
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Clearway Express <[email-masked]>, [email-masked], Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>
Date: Wed, 8 Jul 2020 14:08:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

@Mostafa saad <[email-masked]> Thank you for the update.

@Shajeeb Cheriyath <[email-masked]> / @Sagar Khawani
<[email-masked]> Store credit processed as a refund.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, 8 Jul 2020 at 14:00, Mostafa saad <[email-masked]> wrote:

> Confirm, will charge the amount from Baz Delivery
>
> @Hyacinth Joyce <[email-masked]>  Please refund the customer
>
> @Shajeeb Cheriyath <[email-masked]> FYI
>
>
>
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Wed, Jul 8, 2020 at 1:51 PM Clearway Express <[email-masked]>
> wrote:
>
>> Dear Hyacinth,
>>
>> Kindly initiat the refund to customer for this order.
>>
>> @ Mostafa Saad kindly charge this order to Bazz delivery account.
>>
>> regards
>> Clearway Express
>>
>> On Wed, 8 Jul 2020 at 13:39, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Mostafa,
>>>
>>> The customer called again to follow up and she is very upset.
>>>
>>> The shipment she did not receive is  600876809_1.
>>>
>>> Our record shows as per below:
>>>
>>> Kindly check and advise TODAY. The customer needs a refund.
>>>
>>> Thank you.
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Tue, 30 Jun 2020 at 14:16, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Radwa.
>>>>
>>>> Can you please share with me the Missing AWB for this shipment.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> Last Mile  Mumzworld
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 2:07 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> hi @Mostafa saad <[email-masked]> ,
>>>>> There are no updates from Clearway and the cst is following up.
>>>>> Please advise as she wants a refund.
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Tue, Jun 9, 2020 at 11:59 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Clearway Express <[email-masked]>  Please share your
>>>>>> feedback.
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 9, 2020 at 11:23 AM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please note that the shipment is showing delivered, but the customer
>>>>>>> confirmed that she did not receive the shipment
>>>>>>>
>>>>>>> Kindly arrange the delivery at the soonest
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>