Subject: Dipayan Chats
From: Saurabh Dadu <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Rosette Modiri <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 8 Jul 2020 09:13:56 +0000

Dipayan seems to be doing ok on chats, except that he shows very little empathy. Please ask him to use more phrases like, "sorry to hear that", "I'm sorry for the trouble this delay has caused you"

Infact, let me put down some phrases that can be commonly used in chats, to help improve customer experience. And Please get all agents to start using those.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203