Subject: Re: [Request received] Order # 600900104 // Incident # 1142603
From: Ankit Malhotra <[email-masked]>
To: catalogue <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Wed, 8 Jul 2020 01:46:14 -0700 (MST)

Hi, 

Still awaiting to hear from you. The customer is requesting refund. 

Please suggest, 

Thanks 
Ankit Malhotra 

From: "Mumzworld Catalogue" <[email-masked]> 
To: "Ankit Malhotra" <[email-masked]> 
Sent: Friday, July 3, 2020 11:35:55 AM 
Subject: [Request received] Order # 600900104 // Incident # 1142603 

##- Please type your reply above this line -## 

Thank you for contacting Mumzworld Catalogue Team. 

Your request (1167693) has been received and is being reviewed by our staff. A member of our catalogue team will get back to you for any inquiry. 

To add additional comments, reply to this email. 

			

Ankit Malhotra (Mumzworld.com) 

Jul 3, 2020, 10:05 AM GMT+4 

Hi, 

I hope my email finds you well! 

This is regarding the customer's email to us regarding their order (in the captioned matter). 

The customer had ordered - Open Sesame Snack - 10 Packs which was shipped however she was only delivered 1 pack. The customer is missing on another 9 packs. 

Please check and suggest further course as the customer is requesting refund. 

Thanks & regards 

Ankit Malhotra 
Customer Support 

You are an agent. Add a comment by replying to this email or [ https://mumzworldhelp.zendesk.com/agent/tickets/1167693 | view ticket in Zendesk Support ] . Ticket # 	1167693 
Status 	New 
Requester 	Ankit Malhotra 
CCs 	Jayson Reyes, Urvika 
Group 	Data Team 
Assignee 	- 
Priority 	- 
Type 	Incident 
Channel 	By Mail 

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