Subject: RE: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids 4x4Ride-On Wagon Car - Red // Defective Damaged
From: Laura Thomson <[email-masked]>
To: Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, "Simba ." <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>
Date: Wed, 8 Jul 2020 12:06:50 +0400
List-Id: <ccteam.mumzworld.com>

Not my brand or vendor so unfortunately not the right person to be able to
assist on this.

*From:* Denmark A <[email-masked]>
*Sent:* Wednesday, July 8, 2020 11:25 AM
*To:* Mohamed Magdy <[email-masked]>; Laura Thomson <
[email-masked]>
*Cc:* Alina D'Souza <[email-masked]>; Simba . <
[email-masked]>; customer care <[email-masked]>;
Returns.fc <[email-masked]>; Mark Anthony Laraga <
[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael
Rolle <[email-masked]>
*Subject:* Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids
4x4Ride-On Wagon Car - Red // Defective Damaged

+Mohamed Magdy <[email-masked]> +Laura Thomson
<[email-masked]> Please
assist.

On Mon, Jul 6, 2020 at 8:17 PM Simba <[email-masked]> wrote:

Dear Denmark,

We provided a solution in the nick of time,which is replacing the battery.

Since the old battery was damaged, kindly note that extra charges will
incur for the new one.

We will not be able to accept the item as a return though,it was used for
some time and the damage is not from our end.

Thanks & Regards,

Simbarashe Mawere

P.O Box 115161 | Dubai  |  UAE

M:+971556595409

T:+971-43339050 F: +971-43339052

E: [email-masked] | W:www.metelegance.net

On Mon, Jul 6, 2020 at 2:39 PM +0400, "Denmark A" <[email-masked]>
wrote:

Dear Simba,

POMUMZ_DXB167123  for your reference, but the customer returned this item
twice now.

Regards,

On Mon, Jul 6, 2020 at 2:32 PM Simba <[email-masked]> wrote:

Hi Denmark,

Kindly note that this will not be accepted as a return, the battery was
damaged and the only solution we have is to replace.

Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked]

*From: *Denmark A <[email-masked]>
*Sent: *Sunday, July 5, 2020 11:38 PM
*To: *Alina D'Souza <[email-masked]>; Simba <[email-masked]>
*Cc: *Simba . <[email-masked]>; customer care
<[email-masked]>; Returns.fc <[email-masked]>; Mark Anthony
Laraga <[email-masked]>; Kenneth Nwaso
<[email-masked]>; Michael
Rolle <[email-masked]>
*Subject: *Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids
4x4Ride-On Wagon Car - Red // Defective Damaged

@Simba <[email-masked]> The customer wants a refund instead. as the
item has the same issue please issue CN.

Regards,

On Mon, Jul 6, 2020 at 10:37 AM Denmark A <[email-masked]> wrote:

@Simba <[email-masked]> FYI

Regards,

On Mon, Jul 6, 2020 at 10:29 AM Alina D'Souza <[email-masked]> wrote:

Hi Denmark,

Customer does not need the item wants a refund.

Regards,

Alina

On Sat, Jul 4, 2020 at 8:53 AM Denmark A <[email-masked]> wrote:

Dear Simba,

Thank you for your email.

@customer care <[email-masked]> @Alina D'Souza
<[email-masked]> Please
assist to inform the customer regarding the issue.

Regards,

Den mark

On Tue, Jun 30, 2020 at 4:14 PM Denmark A <[email-masked]> wrote:

Dear Vendor,

Noted on this.

@Alina D'Souza <[email-masked]> FYI

Regards,

Den mark

On Mon, Jun 29, 2020 at 9:41 AM Simba . <[email-masked]> wrote:

Hi Denmark,

The battery is damaged,it will cost 300 AED to replace. Kindly check with
the client and confirm.

Thanks & Regards,

*Simbarashe Mawere*

P.O Box 115161 | Dubai  |  UAE

M:+971556595409 T:+971-43339050|F: +971-43339052

E: [email-masked] <[email-masked]> | W:www.metelegance.
<http://www.darvesh.com/>*net*

On Sat, Jun 27, 2020 at 3:58 AM Denmark A <[email-masked]> wrote:

Dear Vendor,

Please see the below customer complaint and allow us to send the item back
to you for your further evaluation.

The customer returned a damaged item to be repaired but the item sent back
to her with the same issue

We appreciate your support in this matter, Thank you.

Regards,

Den mark