Subject: Re: KSA Returned order 28-05-2020
From: Zubair Wahid <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, "ZAHID ABDULWAHID (3PL)" <[email-masked]>, Mary Anne Agapito <[email-masked]>, Moataz Salah El Din <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Wed, 8 Jul 2020 10:42:07 +0300
List-Id: <ccteam.mumzworld.com>

@ZAHID ABDULWAHID (3PL) <[email-masked]> we close this
TODAY

On Wed, Jul 8, 2020 at 9:39 AM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> These were returned from months.
>
>
> On Wed, Jul 8, 2020 at 10:37 AM Zubair Wahid <[email-masked]> wrote:
>
>> Raghu / Zahid
>> What is the update on these orders?
>> How are they still pending when they were returned almost 10 days ago?
>>
>> On Wed, Jul 8, 2020, 9:16 AM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Zubair,
>>>
>>> Can we close these today?
>>> Customers are all over social media for these cases.
>>>
>>>
>>>
>>>
>>> On Mon, Jul 6, 2020 at 2:41 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> @Raghu Nalloor (R3PL) <[email-masked]> / @ZAHID
>>>> ABDULWAHID (3PL) <[email-masked]> can you please have
>>>> a look into this email and update hussain.
>>>>
>>>>
>>>>
>>>> On Mon, Jul 6, 2020 at 1:19 PM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Zubair,
>>>>>
>>>>> Any update on this?
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 18, 2020 at 5:10 PM Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Zubair,
>>>>>>
>>>>>> Can you please locate this order in returns ?
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 18, 2020 at 4:59 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Hussain,
>>>>>>>
>>>>>>> The customer keeps on asking for a refund. It has been collected a
>>>>>>> long time ago but still, there is no CRA.
>>>>>>>
>>>>>>> Here is the order number 200267155
>>>>>>> SKU: SV-ET000-001DELUXE  ( 1 PC)
>>>>>>>
>>>>>>> Please update the customer is extremely upset and threatened to file
>>>>>>> a complaint.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 15, 2020 at 1:04 PM Amani Bani Odeh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dears,
>>>>>>>>
>>>>>>>> The order has been confirmed returned from Moataz list returned
>>>>>>>> order, Please raise CRA.
>>>>>>>>  New order as a replacement was placed, order #200302764  as the
>>>>>>>> customer can't wait for any longer.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Amani
>>>>>>>>
>>>>>>>> On Wed, Jun 10, 2020 at 11:40 AM Amani Bani Odeh <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>> Please assist in order 200234298. the customer is following up
>>>>>>>>> closely. The CRA is not yet updated .
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> Amani
>>>>>>>>>
>>>>>>>>> On Mon, Jun 8, 2020 at 8:07 PM Farrah A. <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hello team,
>>>>>>>>>>
>>>>>>>>>> Any update?  can you please prioritize this order #100128792 the
>>>>>>>>>> cst is waiting for the refund.
>>>>>>>>>> It's a returned item SKU:  PLEX-PTY1111005
>>>>>>>>>> imile awb# 605062056393
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Many thanks
>>>>>>>>>>
>>>>>>>>>> On Thu, May 28, 2020 at 1:35 PM Zubair Wahid <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Hussain
>>>>>>>>>>> I will get back to you with an update shortly
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Zubair
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, May 28, 2020 at 1:11 PM Hussain Firoz Miyagamwala <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> ++ Zubair.
>>>>>>>>>>>>
>>>>>>>>>>>> This is the most recent list from Moataz.
>>>>>>>>>>>> Can we please prioritize it asap.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, May 28, 2020 at 2:01 PM Moataz Salah El Din <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Hussain,
>>>>>>>>>>>>> Attached the list of 327 successfully returned shipments as
>>>>>>>>>>>>> per the couriers' confirmation, Please cross check with Tamer warehouse and
>>>>>>>>>>>>> create CRA's to proceed the refunds.
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> *Best regards,*
>>>>>>>>>>>>> *Moataz Salah El-Din*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w:
>>>>>>>>>>>>> www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>