Subject: Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids 4x4Ride-On Wagon Car - Red // Defective Damaged
From: Denmark A <[email-masked]>
To: Mohamed Magdy <[email-masked]>, Laura Thomson <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, "Simba ." <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>
Date: Wed, 8 Jul 2020 11:24:36 +0400
List-Id: <ccteam.mumzworld.com>

+Mohamed Magdy <[email-masked]> +Laura Thomson
<[email-masked]> Please
assist.

On Mon, Jul 6, 2020 at 8:17 PM Simba <[email-masked]> wrote:

> Dear Denmark,
>
> We provided a solution in the nick of time,which is replacing the battery.
>
> Since the old battery was damaged, kindly note that extra charges will
> incur for the new one.
>
> We will not be able to accept the item as a return though,it was used for
> some time and the damage is not from our end.
>
> Thanks & Regards,
>
> Simbarashe Mawere
> P.O Box 115161 | Dubai  |  UAE
> M:+971556595409
> T:+971-43339050 F: +971-43339052
> E: [email-masked] | W:www.metelegance.net
>
>
>
>
>
> On Mon, Jul 6, 2020 at 2:39 PM +0400, "Denmark A" <[email-masked]>
> wrote:
>
> Dear Simba,
>>
>> POMUMZ_DXB167123  for your reference, but the customer returned this
>> item twice now.
>>
>> Regards,
>>
>> On Mon, Jul 6, 2020 at 2:32 PM Simba <[email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>> Kindly note that this will not be accepted as a return, the battery was
>>> damaged and the only solution we have is to replace.
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>> Simbarashe  Mawere
>>> METELEGANCE CREDIBILITY(Since 2003)
>>> P.O Box 115161 | Dubai  |  UAE
>>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>>  E: [email-masked]
>>>
>>>
>>>
>>>
>>>
>>> *From: *Denmark A <[email-masked]>
>>> *Sent: *Sunday, July 5, 2020 11:38 PM
>>> *To: *Alina D'Souza <[email-masked]>; Simba <[email-masked]>
>>> *Cc: *Simba . <[email-masked]>; customer care
>>> <[email-masked]>; Returns.fc <[email-masked]>; Mark
>>> Anthony Laraga <[email-masked]>; Kenneth Nwaso
>>> <[email-masked]>; Michael Rolle
>>> <[email-masked]>
>>> *Subject: *Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater
>>> Kids 4x4Ride-On Wagon Car - Red // Defective Damaged
>>>
>>>
>>>
>>> @Simba <[email-masked]> The customer wants a refund instead. as
>>> the item has the same issue please issue CN.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Mon, Jul 6, 2020 at 10:37 AM Denmark A <[email-masked]> wrote:
>>>
>>> @Simba <[email-masked]> FYI
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Mon, Jul 6, 2020 at 10:29 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Customer does not need the item wants a refund.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Sat, Jul 4, 2020 at 8:53 AM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Simba,
>>>
>>>
>>>
>>> Thank you for your email.
>>>
>>>
>>>
>>> @customer care <[email-masked]> @Alina D'Souza
>>> <[email-masked]> Please assist to inform the customer regarding
>>> the issue.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 4:14 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Noted on this.
>>>
>>>
>>>
>>> @Alina D'Souza <[email-masked]> FYI
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Mon, Jun 29, 2020 at 9:41 AM Simba . <[email-masked]>
>>> wrote:
>>>
>>> Hi Denmark,
>>>
>>> The battery is damaged,it will cost 300 AED to replace. Kindly check
>>> with the client and confirm.
>>>
>>>
>>> Thanks & Regards,
>>>
>>> *Simbarashe Mawere*
>>>
>>> P.O Box 115161 | Dubai  |  UAE
>>>
>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>
>>> E: [email-masked] <[email-masked]> | W:
>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 3:58 AM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> The customer returned a damaged item to be repaired but the item sent
>>> back to her with the same issue
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>