Subject: RE: Order #600848037 // HA-687024 // hauck Metal Glider 11 Armchair - Black // POMUMZ_DXB192610 // Defective
From: Bernadette Villahermosa <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Liza Nocete <[email-masked]>, Babico Trading <[email-masked]>, Mark Jayson Canaria <[email-masked]>
Date: Wed, 8 Jul 2020 07:06:31 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please see attached CM.

Regards,
Bernadette

From: Denmark A <[email-masked]>
Sent: Wednesday, July 08, 2020 10:54 AM
To: Bernadette Villahermosa <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Michael Rolle <[email-masked]>; Liza Nocete <[email-masked]>; Babico Trading <[email-masked]>; Mark Jayson Canaria <[email-masked]>
Subject: Re: Order #600848037 // HA-687024 // hauck Metal Glider 11 Armchair - Black // POMUMZ_DXB192610 // Defective

Dear Bernadette,

Any update regarding CN?

Regards,
Den mark

On Wed, Jul 1, 2020 at 2:02 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Bernadette,

Thank you for your email, Item is already with us and you can collect the item anytime.

Regards,
Den mark

On Wed, Jul 1, 2020 at 1:11 PM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Issue has been resolved already. Please follow up with your team to return the item to us so we can issue a credit note.
Attached email for your reference.

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 01, 2020 1:05 PM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>
Subject: Order #600848037 // HA-687024 // hauck Metal Glider 11 Armchair - Black // POMUMZ_DXB192610 // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

The headrest is very padded in comparison to the rest of the chair so that will take a little longer to flatten out.

Also as I told you the chair does tend to get stuck in the recline position and then when I sit on it again it snaps back quite harshly which is no good for me if I have a baby in hand.

We appreciate your support in this matter, Thank you.

Regards,
Den mark