Subject: Re: KSA Returned order 28-05-2020
From: Zubair Wahid <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, "ZAHID ABDULWAHID (3PL)" <[email-masked]>, Mary Anne Agapito <[email-masked]>, Moataz Salah El Din <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Wed, 8 Jul 2020 09:37:31 +0300
List-Id: <ccteam.mumzworld.com>

Raghu / Zahid
What is the update on these orders?
How are they still pending when they were returned almost 10 days ago?

On Wed, Jul 8, 2020, 9:16 AM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> Can we close these today?
> Customers are all over social media for these cases.
>
>
>
>
> On Mon, Jul 6, 2020 at 2:41 PM Zubair Wahid <[email-masked]> wrote:
>
>> @Raghu Nalloor (R3PL) <[email-masked]> / @ZAHID ABDULWAHID
>> (3PL) <[email-masked]> can you please have a look into
>> this email and update hussain.
>>
>>
>>
>> On Mon, Jul 6, 2020 at 1:19 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Zubair,
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> On Thu, Jun 18, 2020 at 5:10 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> Dear Zubair,
>>>>
>>>> Can you please locate this order in returns ?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 4:59 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Hussain,
>>>>>
>>>>> The customer keeps on asking for a refund. It has been collected a
>>>>> long time ago but still, there is no CRA.
>>>>>
>>>>> Here is the order number 200267155
>>>>> SKU: SV-ET000-001DELUXE  ( 1 PC)
>>>>>
>>>>> Please update the customer is extremely upset and threatened to file a
>>>>> complaint.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 15, 2020 at 1:04 PM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dears,
>>>>>>
>>>>>> The order has been confirmed returned from Moataz list returned
>>>>>> order, Please raise CRA.
>>>>>>  New order as a replacement was placed, order #200302764  as the
>>>>>> customer can't wait for any longer.
>>>>>>
>>>>>> Thanks,
>>>>>> Amani
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 11:40 AM Amani Bani Odeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Zubair,
>>>>>>>
>>>>>>> Please assist in order 200234298. the customer is following up
>>>>>>> closely. The CRA is not yet updated .
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Amani
>>>>>>>
>>>>>>> On Mon, Jun 8, 2020 at 8:07 PM Farrah A. <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello team,
>>>>>>>>
>>>>>>>> Any update?  can you please prioritize this order #100128792 the
>>>>>>>> cst is waiting for the refund.
>>>>>>>> It's a returned item SKU:  PLEX-PTY1111005
>>>>>>>> imile awb# 605062056393
>>>>>>>>
>>>>>>>>
>>>>>>>> Many thanks
>>>>>>>>
>>>>>>>> On Thu, May 28, 2020 at 1:35 PM Zubair Wahid <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Hussain
>>>>>>>>> I will get back to you with an update shortly
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Zubair
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 28, 2020 at 1:11 PM Hussain Firoz Miyagamwala <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> ++ Zubair.
>>>>>>>>>>
>>>>>>>>>> This is the most recent list from Moataz.
>>>>>>>>>> Can we please prioritize it asap.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, May 28, 2020 at 2:01 PM Moataz Salah El Din <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Hussain,
>>>>>>>>>>> Attached the list of 327 successfully returned shipments as per
>>>>>>>>>>> the couriers' confirmation, Please cross check with Tamer warehouse and
>>>>>>>>>>> create CRA's to proceed the refunds.
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> *Best regards,*
>>>>>>>>>>> *Moataz Salah El-Din*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w:
>>>>>>>>>>> www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>