Subject: Fwd: Mumzworld- Orders for Driver Muhammad Adeel
From: Rosette Modiri <[email-masked]>
To: Ankit Malhotra <[email-masked]>
Date: Tue, 7 Jul 2020 23:19:03 -0700 (MST)

From: "Mary Anne Agapito" <[email-masked]> 
To: "ekta" <[email-masked]>, "Amir Julkarnain" <[email-masked]> 
Cc: "Denmark A" <[email-masked]>, "Returns.fc" <[email-masked]>, "Eugene Mugisa" <[email-masked]>, "Shajeeb Cheriyath" <[email-masked]>, "Sagar Khawani" <[email-masked]>, "customer care" <[email-masked]>, "Hyacinth Joyce" <[email-masked]> 
Sent: Sunday, 5 July, 2020 19:16:47 
Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel 

Hi Ekta and Amir, 
There are several orders that were confirmed lost by One Click. The finance team is asking for CRA. I spoke with Denmark and they are not able to create it since the item is not with them. 

Please assist. The customer keeps on following up on their refunds and extremely upset about the delay. 

Thank you 
Warm Regards, 

Mary Anne Agapito 
Customer Care Representative 
p: +971 (0)4 4339455 │ e : magapito [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

On Thu, Jul 2, 2020 at 5:41 PM Hyacinth Joyce < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 
The customer for the below-mentioned order no. called to follow up. 

The refund has been escalated - Incident #1166582 

Thank you. 

Best Regards, 
Joyce Alvarado 

Customer Care Representative 
p: +971 (0)4 4339455 │ e : joyce [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

On Wed, 1 Jul 2020 at 10:55, Mary Anne Agapito < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi Team, 
Please create the CRA, we have pending refunds waiting and the customer is very upset about the delay. 

Thank you 
Warm Regards, 

Mary Anne Agapito 
Customer Care Representative 
p: +971 (0)4 4339455 │ e : magapito [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

On Sun, Jun 28, 2020 at 10:54 AM Mary Anne Agapito < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi Team, 
Please create the CRA for all. 

Thank you 
Warm Regards, 

Mary Anne Agapito 
Customer Care Representative 
p: +971 (0)4 4339455 │ e : magapito [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

On Sat, Jun 27, 2020 at 10:36 AM Mary Anne Agapito < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi Team, 
A gentle reminder on the above. 

Please create the CRA. Customers keep on following up on their refund. 

Thank you 
Warm Regards, 

Mary Anne Agapito 
Customer Care Representative 
p: +971 (0)4 4339455 │ e : magapito [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

On Wed, Jun 24, 2020 at 4:42 PM Mary Anne Agapito < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi Team, 
Please create a CRA to all the orders mentioned below: 

The finance team is unable to process the refund unless there are CRA for all. 

Please assist. Customers keep on following up on their refunds. 

Thank you 
Warm Regards, 

Mary Anne Agapito 
Customer Care Representative 
p: +971 (0)4 4339455 │ e : magapito [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

On Sat, Jun 20, 2020 at 11:04 AM Sagar Khawani < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Denmark, 

Can you create one and confirm 

Thx 

Sagar 

From: Mary Anne Agapito < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, June 19, 2020 5:31 PM 
To: Denmark A < [ mailto:[email-masked] | [email-masked] ] >; Umang Mehrotra < [ mailto:[email-masked] | [email-masked] ] >; Returns.fc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: customer care < [ mailto:[email-masked] | [email-masked] ] >; Eugene Mugisa < [ mailto:[email-masked] | [email-masked] ] >; Ekta Jesswani < [ mailto:[email-masked] | [email-masked] ] >; Shajeeb C < [ mailto:[email-masked] | [email-masked] ] >; Sagar Khawani < [ mailto:[email-masked] | [email-masked] ] >; Amir Julkarnain < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel 

Hi Team, 

A gentle reminder on the above. 

Thank you 

Warm Regards, 

Mary Anne Agapito 
Customer Care Representative 
p: +971 (0)4 4339455 │ e: magapito [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

On Wed, Jun 17, 2020 at 1:30 PM Mary Anne Agapito < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi Team, 

For this order, 

600853022_2 	

[ https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076 | MMZT-1014XJ2-DOVE-L ] 	

Bravado - Original Nursing Bra - Dove Heather, L 

It's one of the lost shipments declared by One Click, finance needs the CRA in order to refund it. 

Please create the CRA and advise when done. 

Thank you 

Warm Regards, 

Mary Anne Agapito 
Customer Care Representative 
p: +971 (0)4 4339455 │ e: magapito [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi Sagar, 

For order - 600839184, this is under baby registry. The recipient is about to give birth in 2 days, thus a new order was created. 

The new order # was given below and it has a total value of 821.21 AED 
600886337 

[ mailto:[email-masked] | @Outbound.fc ] [ mailto:[email-masked] | @Mohit Caleb ] - please pick and pack asap when fulfilled 

[ mailto:[email-masked] | @lastmile ] [ mailto:[email-masked] | @Mostafa saad ] - please arrange an urgent delivery when completed 

Thank you 

Warm Regards, 

Mary Anne Agapito 
Customer Care Representative 
p: +971 (0)4 4339455 │ e: magapito [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi Team, 

As mentioned in the previous email, the given order numbers were deemed lost by the courier. 

Please create the CRA as finance is asking for it in order to process the refund. 

Thank you 

Warm Regards, 

Mary Anne Agapito 
Customer Care Representative 
p: +971 (0)4 4339455 │ e: magapito [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi Ekta, 

For this order 

5/17/2020 	

600853022_2 	

18137273 	

Muhammad Adeel Muhammad Fiaz 	

Done 	

Customer did not receive Shipments 

The item is out of stock and the customer doesn't other items. The customer wants a credit card refund. 

Can I raise a refund request now or shall we wait until the investigation is over? 

Please advise. Thank you 

Warm Regards, 

Mary Anne Agapito 
Customer Care Representative 
p: +971 (0)4 4339455 │ e: magapito [ mailto:[email-masked] | @mumzworld.com ] │ w: [ http://www.mumzworld.com/ | www.mumzworld.com ] 
a: Office B407-408, 4 th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE 

On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Dear Shajeeb/ Danny, 

Good afternoon! 

Investigation is still going on. 

Once it is approved, we will let you know. 

Carmella Singh 
Account Representative 
One Click Delivery Services 
Mobile : +971 524758143 
Tel: +971 (0) 4 368 7011 

[ http://www.1click2deliver.com/ | www.1click2deliver.com ] 

From: Danny Naik < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 1, 2020 3:14 PM 
To: Shajeeb C < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mostafa saad < [ mailto:[email-masked] | [email-masked] ] >; Carmella Singh < [ mailto:[email-masked] | [email-masked] ] >; Sujan Raj < [ mailto:[email-masked] | [email-masked] ] >; Sagar Khawani < [ mailto:[email-masked] | [email-masked] ] >; Ekta Jesswani < [ mailto:[email-masked] | [email-masked] ] >; customer care < [ mailto:[email-masked] | [email-masked] ] >; Eugene Mugisa < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Nawaz < [ mailto:[email-masked] | [email-masked] ] >; Diana Fontanilla < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel 

Hi Carmella, 

Kindly confirm me on the below with the CN amount and orde details. 

Regards, 

Danny Naik 

Chief Accountant 

Mobile +971 5 222 94356 

On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi Danny, 

Please issue the CN for the same ASAP. 

All the same will be deducted from the payments. 

Regards, 

Shajeeb 

On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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[ mailto:[email-masked] | @Shajeeb Cheriyath ] [ mailto:[email-masked] | @Sagar Khawani ] All theses shipments were updating on the sheet also please update them as lost. 

[ mailto:[email-masked] | @Ekta Jesswani ] [ mailto:[email-masked] | @customer care ] Please place new orders to the mentioned customers ASAP. 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld 

On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi Team, 

Please note we already applied replacement for 600858031 this order, please process a replacement for rest eight orders. 

Warm Regards, 

Sujan Raj, 

Mobile : +971506855826 

Email : [ mailto:[email-masked] | [email-masked] ] 

On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Dears, 

Good day! 

We need your kind assistance if you can send replacement for the below 9 Orders. 

We are facing an issue with this driver, who refused to report Back to Work and have tagged all orders as Delivered. 

We apologize for this inconvenience , trust that we are already doing an investigation internally for this. 

In the meantime, please let us know as Sujan already has spoken to these 9 customers and they are expecting the package anytime soon. 

Date 	

Order # 	

Order ID 	

Driver 	

Status 	

Update 

5/17/2020 	

600853022_2 	

18137273 	

Muhammad Adeel Muhammad Fiaz 	

Done 	

Customer did not receive Shipments 

5/17/2020 	

600839184 	

18137324 	

Muhammad Adeel Muhammad Fiaz 	

Done 	

Customer did not receive Shipments 

5/17/2020 	

600853041_1 	

18137378 	

Muhammad Adeel Muhammad Fiaz 	

Done 	

Customer did not receive Shipments 

5/18/2020 	

600841993 	

18184483 	

Muhammad Adeel Muhammad Fiaz 	

Done 	

Customer did not receive Shipments 

5/18/2020 	

600849011_2 	

18184496 	

Muhammad Adeel Muhammad Fiaz 	

Done 	

Customer did not receive Shipments 

5/18/2020 	

600855143 	

18184613 	

Muhammad Adeel Muhammad Fiaz 	

Done 	

Customer did not receive Shipments 

5/19/2020 	

600848439 	

18231853 	

Muhammad Adeel Muhammad Fiaz 	

Done 	

Received 

5/19/2020 	

600858031 	

18231897 	

Muhammad Adeel Muhammad Fiaz 	

Done 	

Customer did not receive Shipments 

5/19/2020 	

600860737_1 	

18231901 	

Muhammad Adeel Muhammad Fiaz 	

Done 	

Customer did not receive Shipments 

5/19/2020 	

600852648 	

18231928 	

Muhammad Adeel Muhammad Fiaz 	

Done 	

Customer did not receive Shipments 

Carmella Singh 
Account Representative 
One Click Delivery Services 
Mobile : +971 524758143 
Tel: +971 (0) 4 368 7011 

[ http://www.1click2deliver.com/ | www.1click2deliver.com ] 

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