Subject: Re: KSA Returned order 28-05-2020
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, "ZAHID ABDULWAHID (3PL)" <[email-masked]>, Mary Anne Agapito <[email-masked]>, Moataz Salah El Din <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Wed, 8 Jul 2020 10:15:33 +0400
List-Id: <ccteam.mumzworld.com>

Dear Zubair,

Can we close these today?
Customers are all over social media for these cases.

On Mon, Jul 6, 2020 at 2:41 PM Zubair Wahid <[email-masked]> wrote:

> @Raghu Nalloor (R3PL) <[email-masked]> / @ZAHID ABDULWAHID
> (3PL) <[email-masked]> can you please have a look into
> this email and update hussain.
>
>
>
> On Mon, Jul 6, 2020 at 1:19 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Zubair,
>>
>> Any update on this?
>>
>>
>>
>> On Thu, Jun 18, 2020 at 5:10 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Zubair,
>>>
>>> Can you please locate this order in returns ?
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 18, 2020 at 4:59 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> The customer keeps on asking for a refund. It has been collected a long
>>>> time ago but still, there is no CRA.
>>>>
>>>> Here is the order number 200267155
>>>> SKU: SV-ET000-001DELUXE  ( 1 PC)
>>>>
>>>> Please update the customer is extremely upset and threatened to file a
>>>> complaint.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Mon, Jun 15, 2020 at 1:04 PM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dears,
>>>>>
>>>>> The order has been confirmed returned from Moataz list returned order,
>>>>> Please raise CRA.
>>>>>  New order as a replacement was placed, order #200302764  as the
>>>>> customer can't wait for any longer.
>>>>>
>>>>> Thanks,
>>>>> Amani
>>>>>
>>>>> On Wed, Jun 10, 2020 at 11:40 AM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Zubair,
>>>>>>
>>>>>> Please assist in order 200234298. the customer is following up
>>>>>> closely. The CRA is not yet updated .
>>>>>>
>>>>>> Thanks,
>>>>>> Amani
>>>>>>
>>>>>> On Mon, Jun 8, 2020 at 8:07 PM Farrah A. <[email-masked]> wrote:
>>>>>>
>>>>>>> Hello team,
>>>>>>>
>>>>>>> Any update?  can you please prioritize this order #100128792 the cst
>>>>>>> is waiting for the refund.
>>>>>>> It's a returned item SKU:  PLEX-PTY1111005
>>>>>>> imile awb# 605062056393
>>>>>>>
>>>>>>>
>>>>>>> Many thanks
>>>>>>>
>>>>>>> On Thu, May 28, 2020 at 1:35 PM Zubair Wahid <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Hussain
>>>>>>>> I will get back to you with an update shortly
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Zubair
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 28, 2020 at 1:11 PM Hussain Firoz Miyagamwala <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> ++ Zubair.
>>>>>>>>>
>>>>>>>>> This is the most recent list from Moataz.
>>>>>>>>> Can we please prioritize it asap.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 28, 2020 at 2:01 PM Moataz Salah El Din <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Hussain,
>>>>>>>>>> Attached the list of 327 successfully returned shipments as per
>>>>>>>>>> the couriers' confirmation, Please cross check with Tamer warehouse and
>>>>>>>>>> create CRA's to proceed the refunds.
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> *Best regards,*
>>>>>>>>>> *Moataz Salah El-Din*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w:
>>>>>>>>>> www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>