Subject: Re: Email performance
From: Ibrahim Hashem <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Sara Ahmed <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Wed, 8 Jul 2020 06:48:32 +0200

Hi Urvika,

    We are actually working on this at the moment to provide the correct
and most accurate numbers but in the meantime we can use the "Solved
Tickets", "Public Comments" and "Private Comments" separately.

Regarding how to check whether it is duplicated or not, it can be done
manually by downloading the ticket IDs for the "Solved Tickets" and the
"Public Comments" then check the duplicates to know which cases are solved
by adding a public note.

Thank you.

*Best Regards,*
*Ibrahim El-Safty*
*MIS Leader*
*P* +20 100 654 1878   *E* [email-masked]
*A* Cairo, Egypt

On Wed, Jul 8, 2020 at 6:34 AM Urvika Chaudhary <[email-masked]> wrote:

> Hi Ibrahim,
>
> Thank you for clarifying this.
>
> Please let us know the procedure to check the duplicate tickets.
>
> Below is the count for 07th July. The resolved cases are still not
> seperated in the below count.
>
> 7July
> Public Comment Resolved
> Ankit OFF OFF
> Atul 45 40
> Ashutosh 0 47
> Tijo 38 34
>
> chat Good Bad
> Dipayan 159 15 17
> Obiedo 126 19 8
> Ahmed 44 7 2
>
>
>
> Urvika Chaudhary
> Training Manager
> ------------------------------
> Cherry E-Commerce Services Pvt. Ltd.
> [email-masked]
> www.livesalesman.com
>
>
> ------------------------------
> *From: *"Ibrahim Hashem" <[email-masked]>
> *To: *"Urvika Chaudhary" <[email-masked]>
> *Cc: *"Asad" <[email-masked]>, "Ekta Jesswani" <[email-masked]>,
> "Sara Ahmed" <[email-masked]>, "Rosette Modiri" <
> [email-masked]>
> *Sent: *Tuesday, July 7, 2020 12:31:07 PM
> *Subject: *Re: Email performance
>
> Hi Urvika,
>    We know that some of the resolved tickets are separated from the public
> comments, however, this doesn't mean that all the resolved tickets are
> separated from the public comments because some cases are resolved without
> adding any note (should be added to the public comments number) while the
> tickets that got resolved after adding a public note (shouldn't be added to
> the resolved tickets because it is already counted in the public comments).
>
> For more details please check the attached file as an example with some
> samples "Ticket Ids" for Atul's performance on the 6th of July 2020.
>
> Thank you.
>
> *Best Regards,*
> *Ibrahim El-Safty*
> *MIS Leader*
> *P* +20 100 654 1878   *E* [email-masked]
> *A* Cairo, Egypt
>
>
>
>
> On Tue, Jul 7, 2020 at 7:01 AM Urvika Chaudhary <[email-masked]>
> wrote:
>
>> Hi Asad,
>>
>> Both Public comment and Resolved tickets are seperate.
>>
>> Please find below the images for reference.
>>
>>
>>
>> Please find the above chart- The blue circle depicts the ticket solved
>> whereas the green circle depicts the public comments.
>>
>>
>>
>>
>>
>>
>>
>> Urvika Chaudhary
>> Training Manager
>> ------------------------------
>> Cherry E-Commerce Services Pvt. Ltd.
>> [email-masked]
>> www.livesalesman.com
>>
>>
>> ------------------------------
>> *From: *"Asad" <[email-masked]>
>> *To: *"Urvika Chaudhary" <[email-masked]>
>> *Cc: *"Ekta Jesswani" <[email-masked]>, "Sara Ahmed" <
>> [email-masked]>, "Ibrahim Hashem" <[email-masked]>,
>> "Rosette Modiri" <[email-masked]>
>> *Sent: *Tuesday, July 7, 2020 10:11:22 AM
>> *Subject: *Re: Email performance
>>
>> Thanks Urvika,
>>
>>
>>
>> Do you add public comments separate from resolved? Does resolved also
>> include tickets with public comments?
>>
>>
>>
>> Ibrahim, how are we reporting this for others?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Urvika Chaudhary <[email-masked]>
>> *Date: *Tuesday, 7 July 2020 at 8:05 AM
>> *To: *Asad <[email-masked]>
>> *Cc: *Ekta Jesswani <[email-masked]>, Sara Ahmed <
>> [email-masked]>, Ibrahim Hashem <[email-masked]>,
>> Rosette Modiri <[email-masked]>
>> *Subject: *Re: Email performance
>>
>>
>>
>> Hi Asad,
>>
>> PLease find below the email and chat performance for 6th July.
>>
>>
>>
>> 6July
>>
>> Public Comment
>>
>> Resolved
>>
>> Ankit
>>
>> 28
>>
>> 53
>>
>> 81
>>
>> Atul
>>
>> 56
>>
>> 41
>>
>> 97
>>
>> Ashutosh
>>
>> 40
>>
>> 35
>>
>> 75
>>
>> Tijo
>>
>> 43
>>
>> 36
>>
>> 79
>>
>> chat
>>
>> Good
>>
>> Bad
>>
>> Dipayan
>>
>> 154
>>
>> 21
>>
>> 5
>>
>> Obiedo
>>
>> 108
>>
>> 22
>>
>> 1
>>
>> Ahmed
>>
>> 89
>>
>> 8
>>
>> 4
>>
>>
>>
>> *Urvika Chaudhary*
>> Training Manager
>> ------------------------------
>>
>> *Cherry E-Commerce Services Pvt. Ltd. *
>> [email-masked]
>>
>> www.livesalesman.com
>>
>>
>>
>>
>> ------------------------------
>>
>> *From: *"Urvika Chaudhary" <[email-masked]>
>> *To: *"Asad" <[email-masked]>
>> *Cc: *"Ekta Jesswani" <[email-masked]>, "Sara Ahmed" <
>> [email-masked]>, "Ibrahim Hashem" <[email-masked]>,
>> "Rosette Modiri" <[email-masked]>
>> *Sent: *Monday, July 6, 2020 1:21:20 PM
>> *Subject: *Re: Email performance
>>
>>
>>
>> Hi Asad,
>>
>> Please find below the email & chat performance for 3rd 4th and 5th of July
>>
>>
>> 3July
>>
>> Public Comment
>>
>> Resolved
>>
>> Ankit
>>
>> 34
>>
>> 25
>>
>> 59
>>
>> Atul
>>
>> 54
>>
>> 43
>>
>> 97
>>
>> Ashutosh
>>
>> 33
>>
>> 25
>>
>> 58
>>
>> Tijo
>>
>> 36
>>
>> 28
>>
>> 64
>>
>> chat
>>
>> Good
>>
>> Bad
>>
>> Dipayan
>>
>> 102
>>
>> 9
>>
>> 4
>>
>> Obiedo
>>
>> 82
>>
>> 9
>>
>> 5
>>
>> Ahmed
>>
>> OFF
>>
>>
>>
>>
>>
>> 4July
>>
>> Public Comment
>>
>> Resolved
>>
>> Ankit
>>
>> 0
>>
>> 30
>>
>> 30
>>
>> Atul
>>
>> OFF
>>
>> OFF
>>
>> 0
>>
>> Ashutosh
>>
>> 0
>>
>> 36
>>
>> 36
>>
>> Tijo
>>
>> 37
>>
>> 25
>>
>> 62
>>
>> chat
>>
>> Good
>>
>> Bad
>>
>> Dipayan
>>
>> OFF
>>
>> Obiedo
>>
>> 106
>>
>> 15
>>
>> 4
>>
>> Ahmed
>>
>> 89
>>
>> 10
>>
>> 3
>>
>>
>>
>> 5July
>>
>> Public Comment
>>
>> Resolved
>>
>> Ankit
>>
>> 0
>>
>> 21
>>
>> 21
>>
>> Atul
>>
>> 63
>>
>> 47
>>
>> 110
>>
>> Ashutosh
>>
>> 50
>>
>> 43
>>
>> 93
>>
>> Tijo
>>
>> OFF
>>
>> OFF
>>
>> 0
>>
>> chat
>>
>> Good
>>
>> Bad
>>
>> Dipayan
>>
>> 132
>>
>> 11
>>
>> 7
>>
>> Obiedo
>>
>> 91
>>
>> 11
>>
>> 4
>>
>> Ahmed
>>
>> 90
>>
>> 12
>>
>> 7
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Urvika Chaudhary*
>> Training Manager
>> ------------------------------
>>
>> *Cherry E-Commerce Services Pvt. Ltd. *
>> [email-masked]
>>
>> www.livesalesman.com
>>
>>
>>
>>
>> ------------------------------
>>
>> *From: *"Asad" <[email-masked]>
>> *To: *"Urvika Chaudhary" <[email-masked]>
>> *Cc: *"Ekta Jesswani" <[email-masked]>, "Sara Ahmed" <
>> [email-masked]>, "Ibrahim Hashem" <[email-masked]>,
>> "Rosette Modiri" <[email-masked]>
>> *Sent: *Wednesday, July 1, 2020 11:03:59 AM
>> *Subject: *Re: Email performance
>>
>>
>>
>> Hi Urvika, Thanks.
>>
>>
>>
>> Chat satisfaction for all agents are very low. This needs to be fixed.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Urvika Chaudhary <[email-masked]>
>> *Date: *Wednesday, 1 July 2020 at 7:57 AM
>> *To: *Asad <[email-masked]>
>> *Cc: *Ekta Jesswani <[email-masked]>, Sara Ahmed <
>> [email-masked]>, Ibrahim Hashem <[email-masked]>,
>> Rosette Modiri <[email-masked]>
>> *Subject: *Re: Email performance
>>
>>
>>
>> Hi Asad,
>>
>>
>>
>> Please find below the count for the agents as on 30th June
>>
>> 30June
>>
>> Public Comment
>>
>> Resolved
>>
>> Ankit
>>
>> OFF
>>
>> OFF
>>
>> Atul
>>
>> 51
>>
>> 52
>>
>> Ashutosh
>>
>> 48
>>
>> 44
>>
>> Tijo
>>
>> 44
>>
>> 34
>>
>>
>>
>> chat
>>
>> Dipayan
>>
>> 149
>>
>> Obiedo
>>
>> 94
>>
>> Ahmed
>>
>> 93
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Urvika Chaudhary*
>> Training Manager
>> ------------------------------
>>
>> *Cherry E-Commerce Services Pvt. Ltd. *
>> [email-masked]
>>
>> www.livesalesman.com
>>
>>
>>
>>
>> ------------------------------
>>
>> *From: *"Asad" <[email-masked]>
>> *To: *"Urvika Chaudhary" <[email-masked]>, "Ekta Jesswani" <
>> [email-masked]>, "Sara Ahmed" <[email-masked]>
>> *Cc: *"Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <
>> [email-masked]>
>> *Sent: *Tuesday, June 30, 2020 2:30:53 PM
>> *Subject: *Re: Email performance
>>
>>
>>
>> Hi Ekta, Are you able to give access to these 2 agents? Or is it done by
>> Sara?
>>
>>
>>
>> Tijo and Ankit have still not received the credentials
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Urvika Chaudhary <[email-masked]>
>> *Date: *Tuesday, 30 June 2020 at 12:54 PM
>> *To: *Asad <[email-masked]>
>> *Cc: *Ibrahim Hashem <[email-masked]>, Rosette Modiri <
>> [email-masked]>
>> *Subject: *Re: Email performance
>>
>>
>>
>>
>> Yes, just 2 of them
>>
>>
>>
>> Ashutosh and Atul- Started working on Netsuite from yesterday.
>>
>> Tijo and Ankit have still not received the credentials \
>>
>>
>>
>> *Urvika Chaudhary*
>> Training Manager
>> ------------------------------
>>
>> *Cherry E-Commerce Services Pvt. Ltd. *
>> [email-masked]
>>
>> www.livesalesman.com
>>
>>
>>
>>
>> ------------------------------
>>
>> *From: *"Asad" <[email-masked]>
>> *To: *"Urvika Chaudhary" <[email-masked]>
>> *Cc: *"Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <
>> [email-masked]>
>> *Sent: *Tuesday, June 30, 2020 2:13:22 PM
>> *Subject: *Re: Email performance
>>
>>
>>
>> Do they have the access now?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Urvika Chaudhary <[email-masked]>
>> *Date: *Tuesday, 30 June 2020 at 12:39 PM
>> *To: *Asad <[email-masked]>
>> *Cc: *Ibrahim Hashem <[email-masked]>, Rosette Modiri <
>> [email-masked]>
>> *Subject: *Re: Email performance
>>
>>
>>
>> Hi Asasd,
>>
>> As already discussed the agents did not have the access to NetSuite and
>> hence have to get back to us on almost every case.
>>
>> This has been discussed with Amir Rodina and Ekta and the set target for
>> agents without Netsuite is 40-45 cases per day.
>>
>> *Urvika Chaudhary*
>> Training Manager
>> ------------------------------
>>
>> *Cherry E-Commerce Services Pvt. Ltd. *
>> [email-masked]
>>
>> www.livesalesman.com
>>
>>
>>
>>
>> ------------------------------
>>
>> *From: *"Asad" <[email-masked]>
>> *To: *"Urvika Chaudhary" <[email-masked]>
>> *Cc: *"Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <
>> [email-masked]>
>> *Sent: *Tuesday, June 30, 2020 2:05:26 PM
>> *Subject: *Re: Email performance
>>
>>
>>
>> Hi Urvika, These numbers are very low. What are the reasons for such low
>> productivity?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Urvika Chaudhary <[email-masked]>
>> *Date: *Tuesday, 30 June 2020 at 12:12 PM
>> *To: *Asad <[email-masked]>
>> *Cc: *Ibrahim Hashem <[email-masked]>, Rosette Modiri <
>> [email-masked]>
>> *Subject: *Email performance
>>
>>
>>
>> Hi Asad,
>>
>> As discussed, please find below the email served by the agents as on 28th
>> and 29th June.
>>
>> 28June
>>
>> 29 June
>>
>> Public Comment
>>
>> Resolved
>>
>> Public Comment
>>
>> Resolved
>>
>> Ankit
>>
>> 39
>>
>> 29
>>
>> 42
>>
>> 27
>>
>> Atul
>>
>> 22
>>
>> 29
>>
>> 43
>>
>> 30
>>
>> Ashutosh
>>
>> 19
>>
>> 15
>>
>> 19
>>
>> 13
>>
>> Tijo
>>
>> OFF
>>
>> OFF
>>
>> 33
>>
>> 23
>>
>>
>> Please let me know for any further clarification
>>
>>
>>
>>
>>
>> *Urvika Chaudhary*
>> Training Manager
>> ------------------------------
>>
>> *Cherry E-Commerce Services Pvt. Ltd. *
>> [email-masked]
>>
>> www.livesalesman.com
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>
>