Subject: Re: Order #600790824 // MI-BEDEPXXXDPL00290 // Depileve - Roll-On Duo Wax Warmer 220V - White // Defective
From: Denmark A <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Brandon Nagar <[email-masked]>, Laura Arakelyan <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Jaymar Tolentino <[email-masked]>
Date: Wed, 8 Jul 2020 08:32:33 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mohamed,

Vendor called me yesterday and they will replace the item with the new one.

@Brandon Nagar <[email-masked]> Please hand over the
replacement to our driver today thank  you.

Regards,
Den mark

On Tue, Jul 7, 2020 at 10:09 AM Mohamed Magdy <[email-masked]> wrote:

> Accept the item for the customer and issue a VRA and let the item with the
> vendor and attach the POD as well.
>
> Thanks
>
> On Mon, Jul 6, 2020 at 9:45 AM Denmark A <[email-masked]> wrote:
>
>> Dear Brandon,
>>
>> Please respond and update.
>>
>> Regards,
>>
>> On Sat, Jul 4, 2020 at 9:14 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Brandon,
>>>
>>> Any update? Thank you.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Thu, Jul 2, 2020 at 9:13 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Mohamed,
>>>>
>>>> It will dispatch today.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Thu, Jul 2, 2020 at 9:03 AM Mohamed Magdy <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Denmark A <[email-masked]> ....What is the update here?
>>>>>
>>>>> On Wed, Jul 1, 2020 at 12:35 PM Brandon Nagar <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mohamed,
>>>>>>
>>>>>>
>>>>>>
>>>>>> My apologies for the late response, could you please deliver the
>>>>>> product to our warehouse so that we can replace it with a New conditioned
>>>>>> item. You can communicate with Mr. Majid regarding the hand over to this
>>>>>> number +971 52 315 2353.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *  Brandon Nagar*
>>>>>>
>>>>>>
>>>>>>
>>>>>> Sales Coordinator – Department Stores and Pharmacies
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Corporate Office | Mazaya Business Avenue | Tower – BB1 | 31st Floor
>>>>>> | JLT– Dubai – U.A.E.
>>>>>>
>>>>>> Tel: +971 42404014 / Ext: 895 | Mobile: +971566211203 | Fax: +971
>>>>>> 44254207 | P.O.Box:56290
>>>>>>
>>>>>> Email: [email-masked] <[email-masked]>* Website:
>>>>>> www.madi-intl.com
>>>>>>
>>>>>>
>>>>>>
>>>>>> Our Showrooms Locator: 
>>>>>> <https://mapsengine.google.com/map/viewer?mid=z-zeSGGkDXA0.kBoZjz95kFjg>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Your Partner for Premium Beauty Brands*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *United Arab Emirates  |
>>>>>> Lebanon |  Qatar  |  Oman  |  Saudi Arabia  |  Bahrain*
>>>>>>
>>>>>> <https://www.instagram.com/madi_intl/>
>>>>>> <https://www.facebook.com/Madi.International>
>>>>>> <https://www.youtube.com/madiintl> <https://twitter.com/madi_intl>
>>>>>>
>>>>>>
>>>>>>
>>>>>> P Consider the environment. Please do not print this email unless
>>>>>> you really need to.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *This e-mail may contain confidential and/or privileged information.
>>>>>> If you are not the intended recipient, (or have received this email in
>>>>>> error) please notify the sender immediately and destroy this e-mail. Any
>>>>>> unauthorized copying, disclosure of this e-mail is strictly forbidden.*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mohamed Magdy [mailto:[email-masked]]
>>>>>> *Sent:* Wednesday, July 01, 2020 10:24 AM
>>>>>> *To:* Denmark A
>>>>>> *Cc:* Brandon Nagar; Laura Arakelyan; [email-masked];
>>>>>> [email-masked]; [email-masked];
>>>>>> [email-masked]; [email-masked]; Jaymar
>>>>>> Tolentino
>>>>>> *Subject:* Re: Order #600790824 // MI-BEDEPXXXDPL00290 // Depileve -
>>>>>> Roll-On Duo Wax Warmer 220V - White // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> any update here?
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 3:55 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Brandon,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please update.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 28, 2020 at 4:58 PM Jaymar Tolentino <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Brandon,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see attached PO for your reference.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Jaymar Tolentino*
>>>>>> Logistics Executive
>>>>>>
>>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 28, 2020 at 2:46 PM Brandon Nagar <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Good day!
>>>>>>
>>>>>>
>>>>>>
>>>>>> We have seen your complaint however, we are not sure about the order
>>>>>> number you mentioned if we received this P.O or not for we have not
>>>>>> received any order from you (Mumzworld) since May. Can you please share to
>>>>>> us the LPO copy of this order so that we can trace back as well from our
>>>>>> side.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you so much,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *  Brandon Nagar*
>>>>>>
>>>>>>
>>>>>>
>>>>>> Sales Coordinator – Department Stores and Pharmacies
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Corporate Office | Mazaya Business Avenue | Tower – BB1 | 31st Floor
>>>>>> | JLT– Dubai – U.A.E.
>>>>>>
>>>>>> Tel: +971 42404014 / Ext: 895 | Mobile: +971566211203 | Fax: +971
>>>>>> 44254207 | P.O.Box:56290
>>>>>>
>>>>>> Email: [email-masked] Website: www.madi-intl.com
>>>>>>
>>>>>>
>>>>>>
>>>>>> Our Showrooms Locator: 
>>>>>> <https://mapsengine.google.com/map/viewer?mid=z-zeSGGkDXA0.kBoZjz95kFjg>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Your Partner for Premium Beauty Brands*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *United Arab Emirates  |
>>>>>> Lebanon |  Qatar  |  Oman  |  Saudi Arabia  |  Bahrain*
>>>>>>
>>>>>> <https://www.instagram.com/madi_intl/>
>>>>>> <https://www.facebook.com/Madi.International>
>>>>>> <https://www.youtube.com/madiintl> <https://twitter.com/madi_intl>
>>>>>>
>>>>>>
>>>>>>
>>>>>> P Consider the environment. Please do not print this email unless
>>>>>> you really need to.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *This e-mail may contain confidential and/or privileged information.
>>>>>> If you are not the intended recipient, (or have received this email in
>>>>>> error) please notify the sender immediately and destroy this e-mail. Any
>>>>>> unauthorized copying, disclosure of this e-mail is strictly forbidden.*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Sunday, June 28, 2020 12:40 PM
>>>>>> *To:* Reine Mina <[email-masked]>; Vilas Vijay Menon <
>>>>>> [email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>>>> [email-masked]>; Mohamed Magdy <[email-masked]>
>>>>>> *Subject:* Re: Order #600790824 // MI-BEDEPXXXDPL00290 // Depileve -
>>>>>> Roll-On Duo Wax Warmer 220V - White // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Vendor,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please respond and share your complete address and contact person to
>>>>>> whom we will hand over the item.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 27, 2020 at 12:53 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Vendor,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see the below customer complaint and allow us to send the item
>>>>>> back to you for your further evaluation.
>>>>>>
>>>>>>
>>>>>>
>>>>>>  received the below order today. However there is a problem with the
>>>>>> Depileve Roll on Wax Warmer:
>>>>>> 1) the plug is missing from the box
>>>>>> 2) the Depileve Roll Wax that I purchased does not fit in there.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>
> --
>
>